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  3. Remote Technical Support Consultant jobs in the United States

Remote Technical Support Consultant jobs in the United States

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Technical Support Consultant, Remote — Opportunities Across the USA

Companies nationwide are actively searching for a skilled technical support consultant to join their remote teams, with 500+ open positions available right now. As businesses continue to expand their digital operations, demand for reliable remote technical support jobs has grown steadily across the USA. This role offers a chance to work with diverse clients while solving real-world technical challenges from anywhere in the country.

The strongest candidates bring a mix of troubleshooting expertise, clear communication, and patience under pressure. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential, along with the ability to explain technical concepts to non-technical users. Employers looking to hire a technical support consultant often prioritize problem-solving skills, adaptability, and a customer-first mindset over specific certifications, making this a welcoming path for professionals at various stages of their careers.

Remote work has become the standard setup for many technical support positions, allowing consultants to support clients across multiple time zones without relocating. Companies in the USA increasingly favor distributed teams for this function, citing cost efficiency and access to a broader talent pool. The outlook remains strong, as organizations continue prioritizing responsive, high-quality support to retain customers and reduce downtime.

If you're ready to take the next step, explore current technical support consultant vacancies and find a role that fits your skills and lifestyle. Global Work AI connects motivated professionals with companies seeking dependable talent for remote technical support jobs. Discover open technical support consultant positions today and start building a career that works on your terms.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What does a technical support consultant do in a remote role?

    A technical support consultant in a remote role helps customers or internal users solve product, software, or device issues without being on-site. In the USA, this often means handling inbound tickets, walking users through fixes by phone, chat, or email, documenting solutions, and escalating complex cases to engineering or tier-2 teams. The role usually blends troubleshooting with customer service and clear communication. Because remote teams rely on written updates, strong documentation habits matter as much as technical knowledge. Reviewing current listings can help you compare how employers define the day-to-day work.
  • What skills and qualifications are needed for a technical support consultant job in the USA?

    Most employers in the USA look for a mix of technical aptitude, communication skills, and customer-focused problem solving for a technical support consultant. Common qualifications include a high school diploma or associate degree, plus experience with operating systems, networking basics, and common business applications. Strong writing, time management, and the ability to explain technical issues in plain language are especially valued in remote roles. Certifications such as CompTIA A+ or ITIL can strengthen a profile, though they are not always required. Comparing requirements across employers can show which skills matter most in your target market.
  • Is prior help desk or customer support experience required for a technical support consultant role?

    Prior help desk or customer support experience is often preferred, but not always required for a technical support consultant position in the USA. Many employers will consider candidates with transferable experience from retail, call centers, SaaS support, or internships if they can show troubleshooting ability and a customer-first mindset. Remote teams especially value candidates who can stay organized, work independently, and handle multiple requests at once. If you are newer to the field, look for junior or associate openings and compare them with entry-level help desk roles to see where your background fits best.
  • What technical troubleshooting responsibilities are included in a technical support consultant job?

    The core troubleshooting work usually includes diagnosing software errors, login problems, network connectivity issues, hardware glitches, and application performance concerns. A technical support consultant may guide users through resets, configuration checks, permission updates, and basic system tests before escalating unresolved cases. In remote jobs across the USA, accurate issue reproduction and clear case notes are critical because teams often collaborate across time zones. The role can also involve testing fixes after updates or deployments. Reviewing sample job descriptions can help you understand how deep the technical expectations go.
  • What tools, ticketing systems, and remote support software should a technical support consultant know?

    Common tools for a technical support consultant include ticketing platforms like Zendesk, Jira Service Management, ServiceNow, and Freshdesk, along with remote support software such as TeamViewer, BeyondTrust, LogMeIn Rescue, or Zoom screen sharing. Many employers also expect familiarity with CRM systems, knowledge bases, and productivity tools like Microsoft 365 or Google Workspace. In the USA, the exact stack depends on the company size and industry, but comfort learning new systems is usually more important than mastery of one platform. Checking current postings can help you spot the most frequently requested tools.
  • How do you get hired as a technical support consultant, and what does the interview process usually involve?

    Hiring usually starts with a resume that highlights troubleshooting, customer support, and remote collaboration experience. In the USA, employers often screen for communication skills, practical problem solving, and familiarity with ticketing systems before moving to interviews. The process may include a recruiter call, a hiring manager interview, and a technical or scenario-based assessment where you explain how you would handle common support issues. Some companies also test typing speed or written communication for remote roles. Preparing examples of resolved issues and checking similar listings can help you match the level of the role.
  • What are the common work hours, onboarding expectations, and home office requirements for a remote technical support consultant?

    Remote technical support consultant schedules in the USA often follow standard business hours, though some employers use rotating shifts, extended coverage, or on-call support depending on customer needs. Onboarding commonly includes product training, shadowing, and time spent learning internal processes, ticket workflows, and escalation paths. Home office requirements usually include a reliable high-speed internet connection, a quiet workspace, a computer that meets security standards, and sometimes a headset or webcam. Since expectations vary by employer, it helps to compare listings for schedule details and equipment policies before applying.

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500+ jobs found

  • Philips

    Philips

    Today

    Technical consultant - patient monitoring (field: northern il/wi)

    Job Title Technical Consultant - Patient Monitoring (Field: Northern IL/WI) Job Description Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll...

    remote, IL, United States
    $58k – $91k/yrFull TimeJunior (<2 years)
  • Philips

    Philips

    Today

    Technical consultant - patient monitoring (field: kansas city, ks/mo)

    Job Title Technical Consultant - Patient Monitoring (Field: Kansas City, KS/MO) Job Description Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll...

    remote, KS, United States
    $58k – $91k/yrFull TimeJunior (<2 years)
  • Philips

    Philips

    Today

    Healthcare technical consultant - field based in st. louis, missouri

    Job Title Healthcare Technical Consultant - Field Based in St. Louis, Missouri Job Description Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll...

    remote, MO, United States
    $58k – $91k/yrFull TimeJunior (<2 years)
  • Fullsteam

    Fullsteam

    Today

    Support consultant - rics software

    It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses...

    remote, United States
    $52k – $62k/yrFull TimeMiddle (2-4 years)
  • Juniper Square

    Juniper Square

    a day ago

    Technical consultant

    About Juniper Square Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the...

    remote, United States
    $90k – $110k/yrFull TimeJunior (<2 years)
  • Philips

    Philips

    a day ago

    Healthcare technical consultant - central florida

    Job Title Healthcare Technical Consultant - Central Florida Job Description Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on...

    remote, FL, United States
    $58k – $91k/yrFull TimeJunior (<2 years)
  • Blockstream

    Blockstream

    2 days ago

    Technical solutions consultant (pre-sales)

    Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers passionate about Bitcoin and its potential to change the future of finance. We have become a market...

    remote, NY, United States
    Full TimeSenior (5+ years)
  • Advantive

    Advantive

    2 days ago

    Technical consultant

    Company Description At Advantive, we make purpose-built software for specialty manufacturing and distribution businesses that streamline complex processes, optimize operations visibility and...

    remote, United States
    Full TimeJunior (<2 years)
  • PLACE Corporate Careers

    PLACE Corporate Careers

    3 days ago

    Technical support specialist

    Your Opportunity: At PLACE, we're building a category-defining company at the intersection of real estate, technology, business services, and the consumer. As a profitable, hypergrowth startup, on...

    remote, United States
    $42k – $54k/yrFull TimeJunior (<2 years)
  • ASM Research

    ASM Research

    3 days ago

    Technical support analyst

    Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction...

    remote, United States
    Full TimeJunior (<2 years)
  • Invoca

    Invoca

    3 days ago

    Technical support analyst i

    ABOUT INVOCA: Invoca is the revenue execution and platform leader that helps marketing, commerce, and contact center teams turn every conversation into revenue. Through its AI agents, Invoca engages,...

    remote, United States
    $45k – $53k/yrFull TimeJunior (<2 years)
  • Direct Travel

    Direct Travel

    4 days ago

    Senior technical implementation consultant - corporate travel

    Job Summary The Senior Technical Implementation Consultant is a client facing role that supports the onboarding and technical setup of new clients, products, and platforms. This role ensures systems...

    remote, United States
    Full TimeSenior (5+ years)
  • Napoleon

    Napoleon

    4 days ago

    Technical consultant, grills

    Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class...

    remote, United States
    Full TimeJunior (<2 years)
  • ServiceNow

    ServiceNow

    4 days ago

    Technical consultant

    Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company...

    remote, United States
    Full TimeJunior (<2 years)
  • Fiserv

    Fiserv

    5 days ago

    Professional services technical consultant

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...

    remote, United States
    $110k – $180k/yrFull TimeSenior (5+ years)
  • Ellucian

    Ellucian

    7 days ago

    Colleague technical consultant - united states remote

    About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered...

    remote, United States
    Full TimeMiddle (2-4 years)
  • CNT Management Consulting

    CNT Management Consulting

    7 days ago

    Sap technical support consultant (abap, interfaces & intralogistics solutions)

    As a leading consulting company for SAP software, especially for SAP S/4HANA transformations and SAP Cloud solutions, CNT Management Consulting has been one of the top international consultancies for...

    remote, United States
    Full TimeSenior (5+ years)
  • U.S. Bank

    U.S. Bank

    7 days ago

    Technical solution consultant

    Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses...

    remote, WA, United States
    $134k – $164k/yrFull TimeSenior (5+ years)
  • Accela

    Accela

    8 days ago

    Consultant

    ABOUT THE ROLE Accela is seeking a Consultant to join our Managed Services team. In this role, you will partner with large and complex government entities to provide Accela System Administration and...

    remote, United States
    $95k – $110k/yrFull TimeJunior (<2 years)
  • Dayforce

    Dayforce

    9 days ago

    Services technical consultant

    Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA),...

    remote, United States
    Full TimeSenior (5+ years)
  • Epona

    Epona

    13 days ago

    Technical consultant remote usa

    Epona is looking for a Technical Consultant to support the successful delivery, implementation, configuration, migration, and technical support of our solutions. In this role, you will work closely...

    remote, United States
    $70k – $76k/yrFull TimeMiddle (2-4 years)
  • WorkWave

    WorkWave

    17 days ago

    Technical consultant

    We're looking for a Technical Consultant to help deliver customer data migrations and system implementations. You'll work directly with clients and internal implementation teams to convert customer...

    remote, United States
    $55k – $61k/yrFull TimeJunior (<2 years)
  • L

    Lumen Solutions Group Inc

    17 days ago

    It healthcare consultant - iv&v technical engineer - consultant

    Job Title: IT Healthcare Consultant – IV&V Technical Engineer (Senior SQL DBA) Work Location: 100% Remote (Candidate must be a current SC resident) Travel: Up to 25% annually (project-dependent,...

    remote, SC, United States
    Full TimeJunior (<2 years)
  • L

    Lumen Solutions Group Inc

    17 days ago

    Peoplesoft technical support engineer - consultant

    Required Skills 5+ years of experience as a PeopleSoft Systems Administrator 5+ years of experience with PeopleTools 8.59 or higher (PeopleCode, Application Engine, Integration Broker, XML Publisher,...

    remote, Columbia, SC, United States
    Full TimeSenior (5+ years)
  • Fortra

    Fortra

    20 days ago

    Senior technical consultant

    Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members...

    remote, United States
    $150k – $160k/yrFull TimeSenior (5+ years)
  • Morley

    Morley

    21 days ago

    Specialized technical automotive consultant (work at home - mid-shift - al)

    About the Role ~ Opportunity for ASE-Certified Auto Technicians ~ Hours: Mid-Shift Location: Work from Home – Alabama residents | Initial on-site training – Saginaw, Michigan Are you ready to shift...

    remote, AL, United States
    Full TimeMiddle (2-4 years)
  • Morley

    Morley

    21 days ago

    Specialized technical automotive consultant (work at home - mid-shift - ky)

    About the Role ~ Opportunity for ASE-Certified Auto Technicians ~ Hours: Mid-Shift Location: Work from Home – Kentucky residents | Initial on-site training – Saginaw, Michigan Are you ready to shift...

    remote, KY, United States
    Full TimeMiddle (2-4 years)
  • Morley

    Morley

    21 days ago

    Specialized technical automotive consultant (work at home - mid-shift - nv)

    About the Role ~ Opportunity for ASE-Certified Auto Technicians ~ Hours: Mid-Shift Location: Work from Home – Nevada residents | Initial on-site training – Saginaw, Michigan Are you ready to shift...

    remote, NV, United States
    Full TimeMiddle (2-4 years)
  • Morley

    Morley

    21 days ago

    Specialized technical automotive consultant (work at home - mid-shift - wi)

    About the Role ~ Opportunity for ASE-Certified Auto Technicians ~ Hours: Mid-Shift Location: Work from Home – Wisconsin residents | Initial on-site training – Saginaw, Michigan Are you ready to shift...

    remote, WI, United States
    Full TimeMiddle (2-4 years)
  • Morley

    Morley

    21 days ago

    Specialized technical automotive consultant (work at home - mid-shift - sc)

    About the Role ~ Opportunity for ASE-Certified Auto Technicians ~ Hours: Mid-Shift Location: Work from Home – South Carolina residents | Initial on-site training – Saginaw, Michigan Are you ready to...

    remote, SC, United States
    Full TimeMiddle (2-4 years)
  • Morley

    Morley

    21 days ago

    Specialized technical automotive consultant (work at home - mid-shift - tx)

    About the Role ~ Opportunity for ASE-Certified Auto Technicians ~ Hours: Mid-Shift Location: Work from Home – Texas residents | Initial on-site training – Saginaw, Michigan Are you ready to shift...

    remote, TX, United States
    Full TimeMiddle (2-4 years)
  • Morley

    Morley

    21 days ago

    Specialized technical automotive consultant (work at home - mid-shift - ga)

    About the Role ~ Opportunity for ASE-Certified Auto Technicians ~ Hours: Mid-Shift Location: Work from Home – Georgia residents | Initial on-site training – Saginaw, Michigan Are you ready to shift...

    remote, GA, United States
    Full TimeMiddle (2-4 years)
  • Morley

    Morley

    21 days ago

    Specialized technical automotive consultant (work at home - mid-shift - fl)

    About the Role ~ Opportunity for ASE-Certified Auto Technicians ~ Hours: Mid-Shift Location: Work from Home – Florida residents | Initial on-site training – Saginaw, Michigan Are you ready to shift...

    remote, FL, United States
    Full TimeMiddle (2-4 years)
  • Morley

    Morley

    21 days ago

    Specialized technical automotive consultant (work at home - mid-shift - in)

    About the Role ~ Opportunity for ASE-Certified Auto Technicians ~ Hours: Mid-Shift Location: Work from Home – Indiana residents | Initial on-site training – Saginaw, Michigan Are you ready to shift...

    remote, IN, United States
    Full TimeMiddle (2-4 years)
  • Morley

    Morley

    21 days ago

    Specialized technical automotive consultant (work at home - mid-shift - oh)

    About the Role ~ Opportunity for ASE-Certified Auto Technicians ~ Hours: Mid-Shift Location: Work from Home – Ohio residents | Initial on-site training – Saginaw, Michigan Are you ready to shift...

    remote, OH, United States
    Full TimeMiddle (2-4 years)
  • Morley

    Morley

    21 days ago

    Technical automotive consultant - drivetrain (work at home - mid-shift - ms)

    About the Role ~ Opportunity for ASE-Certified Auto Technicians ~ Specialty: Drivetrain Hours: Mid-Shift Location: Work from Home – Mississippi residents | Initial on-site training – Saginaw,...

    remote, MS, United States
    Full TimeSenior (5+ years)
  • NTT DATA  Services

    NTT DATA Services

    21 days ago

    Technology consulting manager

    Req ID: 372244 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...

    remote, United States
    $96k – $222k/yrFull TimeSenior (5+ years)
  • Abbott

    Abbott

    a month ago

    Technical consultant - cardiometabolic

    Technical Consultant - Cardiometabolic Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of...

    remote, United States
    $61k – $123k/yrFull TimeMiddle (2-4 years)
  • HP

    HP

    a month ago

    Presales technical consultant

    Presales Technical Consultant HP is seeking to identify highly motivated and qualified individuals for various future opportunities. Although there may not be an immediate opening, in anticipation of...

    remote, CA, United States
    $180k – $200k/yrFull TimeLead / Manager
  • RELX

    RELX

    a month ago

    Technical business consultant

    Do you have Sequel software experience? Are you looking to apply your ERP expertise to help clients solve complex business challenges and achieve meaningful outcomes? Do you enjoy translating...

    remote, IL, United States
    $65k/yrFull TimeJunior (<2 years)

10,000,000+ more jobs available!