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  3. Remote Customer Success Manager jobs in the United States

Remote Customer Success Manager jobs in the United States

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Other remote roles in USA:
  • Client Success Manager

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Customer Success Manager Jobs in the USA — Remote Opportunities Await

Companies across the USA are actively looking to hire a customer success manager to strengthen client relationships and drive retention. With 500+ open positions available, this remote role offers professionals the chance to support businesses nationwide while working from anywhere. The demand for customer success manager remote jobs continues to grow as organizations prioritize customer experience.

Successful candidates typically bring strong communication skills, empathy, and the ability to manage multiple client accounts simultaneously. Familiarity with CRM platforms, data-driven decision making, and problem-solving under pressure are highly valued. Employers seek individuals who can build trust quickly, anticipate customer needs, and translate feedback into actionable improvements, making these customer success manager positions ideal for proactive, people-oriented professionals.

Remote work for a customer success manager in the USA usually involves flexible scheduling, virtual meetings, and close collaboration with sales and product teams through digital tools. As more companies shift to distributed teams, hiring outlook for this role remains strong, with employers increasingly offering remote-first structures to attract top talent from every state.

If you're ready to take the next step in your career, explore the latest customer success manager vacancies available today. Global Work AI connects skilled professionals with companies eager to hire a customer success manager for rewarding, remote-friendly roles. Take charge of your future and discover opportunities that match your ambition.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for a customer success manager in the USA?

    In the USA, a customer success manager typically earns a salary range of about $75,000 to $115,000, with total compensation often higher when bonuses or equity are included. Pay varies by industry, company size, and whether the role is remote or based in a major market. In SaaS and tech, compensation can push higher, especially for managers handling enterprise accounts. Candidates should compare salary bands with similar roles such as account management or client success to understand the full market picture and spot offers that match experience and scope.
  • What skills are required for a remote customer success manager job?

    Success in a remote customer success manager role depends on strong communication, account management, and problem-solving skills, along with comfort using CRM and support platforms. Employers in the USA often look for relationship-building, onboarding, retention, and renewal experience, plus data literacy for tracking customer health. Because the work is remote, organization, self-direction, and clear written communication matter even more. Familiarity with tools like Salesforce, Zendesk, HubSpot, or Gainsight can be a plus, so it helps to review current listings and match your skills to the platforms most often requested.
  • What qualifications do I need to become a customer success manager?

    Most customer success manager roles in the USA ask for a bachelor’s degree or equivalent experience, usually in business, communications, marketing, or a related field. Many employers value hands-on experience in customer support, account management, sales, or implementation more than a specific major. In SaaS and other subscription-based businesses, familiarity with renewals, onboarding, and product adoption is especially relevant. Certifications are not always required, but training in customer success or CRM systems can strengthen a profile. It’s useful to compare requirements across job listings to see how much experience employers expect.
  • What does a customer success manager do day to day?

    A typical day for a customer success manager involves checking customer health, responding to client questions, coordinating with sales or product teams, and helping customers get value from the service. In the USA, many remote CSMs also review usage data, prepare for renewal conversations, and run onboarding or training sessions. The role is both proactive and reactive: you may resolve issues, flag at-risk accounts, and identify opportunities for expansion. Since priorities shift quickly, reviewing the day-to-day responsibilities in current postings can give a clearer sense of the workload and pace.
  • What are the main responsibilities in a remote customer success manager role?

    Remote customer success manager responsibilities usually center on onboarding, adoption, retention, and renewals. In the USA, employers often expect you to manage a portfolio of accounts, monitor customer satisfaction, and coordinate internally to resolve issues before they affect churn. You may also lead virtual training, document customer goals, and share feedback with product teams. Because the work is remote, strong process management and reliable follow-through are essential. When comparing roles, look closely at account volume, travel expectations, and whether the position leans more toward support, strategy, or growth.
  • What does the hiring process look like for a customer success manager role?

    Hiring for a customer success manager role in the USA usually starts with a recruiter screen, followed by interviews with the hiring manager and cross-functional stakeholders. For remote roles, employers may also include a case study, role-play, or presentation to assess how you handle customer scenarios and retention strategy. They often look for examples of renewals, difficult conversations, and collaboration with sales or product teams. The process can move quickly in competitive markets, so it helps to prepare metrics-driven stories, review the job description closely, and compare timelines across similar listings.
  • What career growth opportunities are there for a customer success manager?

    A customer success manager can grow into senior CSM, team lead, customer success director, or vice president roles, especially in the USA tech and SaaS market. Some professionals move into account management, sales leadership, implementation, product operations, or revenue operations, depending on their strengths. Remote experience can be valuable because it shows you can manage customers independently and scale processes across regions. Building a track record in retention, expansion, and customer advocacy often opens the most doors. It’s smart to compare related roles and watch how employers define progression in current job listings.

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500+ jobs found

  • Manta Medical, Inc.

    Manta Medical, Inc.

    Today

    Customer success manager/sr. customer success manager

    Role Overview Manta is building the operational backbone for prior authorization management. As our Customer Success Manager, you will own the end-to-end post-sales customer journey—from onboarding...

    remote, Venice, CA, United States
    $90k – $150k/yrFull TimeSenior (5+ years)
  • AssetWorks Inc

    AssetWorks Inc

    2 days ago

    Customer success manager

    Job Summary: AssetWorks is an industry-leading provider of technology and consulting solutions for asset and infrastructure-intensive organizations in government, education, utilities,...

    remote, PA, United States
    Full TimeJunior (<2 years)
  • iRESTORE

    iRESTORE

    2 days ago

    Customer success manager

    About iRESTORE iRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led...

    remote, La Mirada, CA, United States
    $80k – $100k/yrFull TimeLead / Manager
  • Cennox

    Cennox

    2 days ago

    Customer success manager

    Customer Success Manager Experience and Specific Skills Required: Microsoft Office Suite proficiency to include Microsoft Office and other relevant applications. Customer relationship building...

    remote, United States
    Full TimeJunior (<2 years)
  • Leap Tools

    Leap Tools

    2 days ago

    Customer success manager (smb) - north america (french or spanish fluency)

    About us At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home...

    remote, United States
    $33k – $48k/yrFull TimeJunior (<2 years)
  • ShipHawk

    ShipHawk

    3 days ago

    Customer success manager (wms i tms)

    Customer Success Manager (WMS/TMS) Department: Customer Success Reports To: Director of Account Management & Customer Success Location: Remote – United States About ShipHawk ShipHawk is a leading...

    remote, United States
    $85k – $110k/yrFull TimeMiddle (2-4 years)
  • Column Software

    Column Software

    3 days ago

    Customer success manager

    We are seeking a commercially minded Customer Success Manager who is responsible for the successful implementation, ongoing management, retention, and growth of an assigned book of business (BoB)....

    remote, United States
    $74k/yrFull TimeMiddle (2-4 years)
  • Okendo

    Okendo

    4 days ago

    Customer success manager (based in new york city)

    About Okendo We believe happy customers make the best marketers. That’s why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they...

    remote, United States
    $90k – $150k/yrFull TimeSenior (5+ years)
  • Equifax

    Equifax

    4 days ago

    Customer success manager (csm)

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to...

    remote, MO, United States
    Full TimeJunior (<2 years)
  • Jobgether

    Jobgether

    6 days ago

    Customer success manager

    This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United States. This role is an...

    remote, United States
    $85k/yrFull TimeJunior (<2 years)
  • BioRender Inc.

    BioRender Inc.

    10 days ago

    Customer success manager, smb

    At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and...

    remote, United States
    Full TimeJunior (<2 years)
  • Wayvia

    Wayvia

    10 days ago

    Customer success manager

    Company Overview: At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey,...

    remote, United States
    Full TimeJunior (<2 years)
  • Precoro Inc

    Precoro Inc

    10 days ago

    Customer success manager (north america)

    Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With...

    remote, United States
    Full TimeJunior (<2 years)
  • Ad Astra

    Ad Astra

    11 days ago

    Customer success manager

    ABOUT AD ASTRA Ad Astra has spent fifteen years earning the kind of trust that takes a generation to build. We deliver interpretation and translation in 300+ languages through a network of 10,000+...

    remote (anywhere)
    Full TimeMiddle (2-4 years)
  • Creatio

    Creatio

    11 days ago

    Customer success manager - (us&canada)

    Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Goodstack

    Goodstack

    16 days ago

    Customer success manager

    If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place. Backed by General Catalyst, the...

    remote, United States
    Full TimeJunior (<2 years)
  • Omnicell

    Omnicell

    16 days ago

    Customer success manager

    Why Join Omnicell? At Omnicell, you’ll have the opportunity to make a direct impact on how pharmacies and health systems deliver patient‑centered care. As a Customer Success Manager, you’ll build...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Sisense

    Sisense

    20 days ago

    Customer success manager

    About Sisense Sisense is a leading AI-powered Analytics Platform as a Service (AnPaaS) that empowers product teams and developers to embed conversational, predictive, and agentic intelligence...

    remote, CA, United States
    $55k – $90k/yrFull TimeJunior (<2 years)
  • Valsoft Corporation

    Valsoft Corporation

    20 days ago

    Customer success manager (us)

    About DemandBridge DemandBridge provides software that helps distributors, suppliers, and businesses manage their marketing, eCommerce, and operational activities. Its platforms bring together...

    remote, United States
    $75k – $85k/yrFull TimeJunior (<2 years)
  • Sourcegraph

    Sourcegraph

    a month ago

    Customer success manager - us [ic2]

    Who we are Our mission is to bring clarity and control to the world's most complex codebases. AI is accelerating code creation, but the infrastructure to understand, oversee, and evolve that code...

    remote, United States
    $97k/yrFull TimeJunior (<2 years)

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