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  3. Remote Senior Customer Advocate jobs in the United States

Remote Senior Customer Advocate jobs in the United States

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Other remote roles in USA:
  • Client Success Manager

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

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Senior Customer Advocate Remote Jobs — Hiring Nationwide Across the USA

Companies across the USA are expanding their support teams, creating 444 new senior customer advocate remote jobs for professionals who blend empathy with strategic problem-solving. As remote work becomes standard for client-facing roles, this opportunity offers flexibility while still delivering high-impact experiences for customers nationwide. Demand for this position keeps rising as businesses prioritize retention and satisfaction.

Successful candidates typically bring several years of experience in support, account management, or client success, along with strong communication and conflict-resolution skills. Employers looking to hire a senior customer advocate want professionals who can mentor junior staff, analyze feedback trends, and collaborate with product and sales teams. Familiarity with CRM platforms and data-driven decision-making is highly valued, alongside the ability to balance client needs with business goals.

Remote work for this role usually means flexible scheduling, virtual collaboration tools, and regular check-ins across time zones. The USA market shows steady growth in senior customer advocate positions, reflecting a broader shift toward remote-first support teams. Companies increasingly value professionals who can work independently while delivering measurable results for their clients.

If you're ready to advance your career, explore current senior customer advocate vacancies curated by Global Work AI. Whether you seek new challenges or better balance, now is the time to connect with employers who value your expertise and find your next opportunity.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for a senior customer advocate in the USA?

    In the USA, a senior customer advocate typically earns about $55,000 to $85,000 a year, with higher-end roles in SaaS, fintech, and enterprise support sometimes reaching the low $90,000s or more. Pay depends on location, industry, team scope, and whether the role includes account ownership, escalations, or strategic customer work. Remote positions may benchmark against national salary ranges, but some employers still adjust for cost of living or local labor markets. When comparing offers, it helps to look at bonus, equity, and benefits alongside base pay and current listings for similar senior customer advocate jobs.
  • What skills and qualifications are required for a senior customer advocate role?

    Employers usually look for strong communication, conflict resolution, empathy, and the ability to translate customer feedback into action. A senior customer advocate should also be comfortable with account coordination, issue escalation, process improvement, and cross-functional collaboration with product, operations, or sales teams. Most USA employers prefer several years of experience in customer support, customer success, or account management, plus familiarity with CRM and ticketing tools. A bachelor’s degree may help, but relevant experience often matters more. Reviewing the skills listed in current remote customer advocate openings can show which strengths are most in demand.
  • What does a senior customer advocate do day to day in a remote role?

    A typical remote senior customer advocate spends the day managing customer inquiries, resolving escalations, documenting cases, and keeping communication organized across email, chat, or phone. The work often includes coordinating with internal teams, tracking follow-up items, and identifying recurring issues that affect the customer experience. In a remote setup, time management and clear written updates are especially important, since much of the collaboration happens asynchronously. Many employers also expect senior customer advocate professionals to spot trends and suggest improvements, so looking at job descriptions can help you understand how hands-on the role is.
  • Is previous customer support, account management, or customer success experience required for a senior customer advocate role?

    In most USA hiring markets, yes—some prior experience is usually expected for a senior customer advocate position. Employers commonly want candidates who have worked in customer support, customer success, account management, or a closely related service role for several years. That background helps because senior-level work often involves escalations, sensitive conversations, and more independent decision-making. Some companies are flexible if you bring transferable skills from hospitality, operations, or sales support, but direct customer-facing experience is still the norm. Checking related senior customer support and customer success jobs can help you compare expectations.
  • How does the hiring process for a remote senior customer advocate position typically work?

    Remote hiring for a senior customer advocate role in the USA usually starts with an application review, followed by a recruiter screen and one or more interviews with the hiring manager or team members. Many employers add a practical assessment, such as a mock customer response, case study, or scenario-based exercise to evaluate communication and problem-solving. For remote roles, they may also ask about home-office setup, availability across time zones, and comfort with asynchronous work. Final steps often include reference checks and a compensation discussion. Reviewing job postings closely can help you prepare for each stage.
  • What tools, CRM platforms, or ticketing systems should a senior customer advocate know?

    A strong senior customer advocate is usually expected to work confidently in common CRM and support platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, Intercom, or Gorgias, depending on the company. Email management tools, live chat systems, knowledge base software, and collaboration platforms like Slack or Microsoft Teams are also common in remote environments. The exact stack varies by industry, but employers value adaptability and clean case documentation just as much as platform experience. If you’re applying for remote customer advocate roles in the USA, compare tool requirements across listings to spot patterns.
  • How is a senior customer advocate different from a customer success manager or customer support specialist?

    A senior customer advocate usually focuses more on resolving issues, representing the customer’s voice internally, and handling complex escalations than a customer support specialist, who may manage a higher volume of routine inquiries. Compared with a customer success manager, the senior customer advocate role is often less tied to renewals, upselling, or account growth and more centered on service quality and customer experience. That said, the exact scope can overlap in many USA companies, especially remote teams. Reading related job descriptions side by side is the best way to compare responsibilities and seniority levels.

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444 jobs found

  • CVS Health

    CVS Health

    Today

    Senior product manager, caremark member advocacy

    We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who...

    remote, United States
    $83k – $183k/yrFull TimeSenior (5+ years)
  • Boldr

    Boldr

    Today

    Senior customer sales advocate

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world....

    remote, United States
    Full TimeSenior (5+ years)
  • Henry Schein One

    Henry Schein One

    Today

    Senior manager - customer retention

    Shape what’s next in dental technology Join Henry Schein One! Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care...

    remote, United States
    $150k – $175k/yrFull TimeSenior (5+ years)
  • UnitedHealth Group

    UnitedHealth Group

    Today

    Senior customer service representative

    This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care,...

    remote, United States
    $36k – $65k/yrFull TimeSenior (5+ years)
  • Carrington Mortgage

    Carrington Mortgage

    Today

    Customer service advocate

    Come join our amazing team! Must be able to work PST business hours. The Mortgage Advocate/Office of the President will be responsible for resolving and responding to escalated or complex customer...

    remote, United States
    $71k – $81k/yrFull TimeMiddle (2-4 years)
  • Motorola Solutions

    Motorola Solutions

    Today

    Customer success advocate - northwest

    Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere....

    remote, United States
    $78k – $85k/yrFull TimeJunior (<2 years)
  • HubSpot

    HubSpot

    Today

    Senior customer onboarding specialist

    Role Summary The Senior Customer Onboarding Specialist (Senior COS) is an autonomous, experienced consultant responsible for the successful, accelerated implementation of HubSpot solutions for...

    remote, United States
    $83k – $124k/yrFull TimeSenior (5+ years)
  • Millennium Health

    Millennium Health

    Today

    Customer service advocate- 1569

    Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of...

    remote, United States
    $42k – $48k/yrFull TimeJunior (<2 years)
  • RoadRunner Recycling Inc.

    RoadRunner Recycling Inc.

    a day ago

    Customer success advocate

    About RoadRunner At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while delivering maximum value for our customers and communities through efficient, scalable, and...

    remote, United States
    $47k – $53k/yrFull TimeMiddle (2-4 years)
  • Businessolver

    Businessolver

    2 days ago

    Senior member services advocate (remote)

    Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize...

    remote, United States
    $50k/yrFull TimeSenior (5+ years)
  • Professional Credit Service

    Professional Credit Service

    2 days ago

    Client advocate

    Job Details: Salary Range: $20.00 - $22.00 Hourly, Travel Percentage: Up to 25%, Location: Remote, Work from Home in one of our approved states, PST time zones only Professional Credit Service is the...

    remote, United States
    $40k – $44k/yrFull TimeJunior (<2 years)
  • GitLab

    GitLab

    2 days ago

    Senior developer advocate

    GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk,...

    remote, United States
    $115k – $194k/yrFull TimeSenior (5+ years)
  • Jobgether

    Jobgether

    2 days ago

    Senior director, customer success

    This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Customer Success based in United States. Lead and...

    remote, United States
    Full TimeDirector
  • ComplyAdvantage

    ComplyAdvantage

    3 days ago

    Senior customer success manager, enterprise

    About the Role The Enterprise Customer Success Manager owns the strategic relationship and customer experience across a portfolio of ComplyAdvantage’s enterprise customers. You will serve as the...

    remote, United States
    $130k – $170k/yrFull TimeSenior (5+ years)
  • TogetherWork

    TogetherWork

    3 days ago

    Customer advocate

    Customer Advocate- Tier 1 Location: Remote (US) Schedule: 9:30 - 5:30 PST // Noon - 8:00 EST. We're looking for our next Customer Advocate to join our team! If you're looking for meaningful work...

    remote, United States
    $45k/yrFull TimeJunior (<2 years)
  • Included Health

    Included Health

    3 days ago

    Member care advocate (mca) - november cohort

    Included Health is on a mission to raise the standard of healthcare for everyone. We simplify healthcare by combining virtual and in-person care with expert navigation, comprehensive support, and...

    remote, United States
    Full TimeJunior (<2 years)
  • Norseman Services

    Norseman Services

    3 days ago

    Customer success advocate

    Norseman Services is hiring a Customer Success Advocate to own the post-implementation relationship with our federal, healthcare, and regulated-enterprise customers. You'll be the bridge between the...

    remote, United States
    Full TimeSenior (5+ years)
  • Sprout Social

    Sprout Social

    3 days ago

    Senior manager, customer advocacy & community marketing

    Senior Manager, Customer Advocacy & Community Marketing Sprout Social is looking to hire a Senior Manager, Customer Advocacy & Community to the Customer Marketing team. Why join Sprout’s Marketing...

    remote, United States
    $146k – $183k/yrFull TimeSenior (5+ years)
  • Centene Corporation

    Centene Corporation

    5 days ago

    Senior consumer experience analyst

    Position Purpose: The Consumer Experience Analyst Sr. is responsible for utilizing a variety of analytical techniques, current system applications, consumer research data, call center and other ad...

    remote, United States
    $70k – $126k/yrFull TimeSenior (5+ years)
  • Ministry Brands

    Ministry Brands

    7 days ago

    Customer advocacy manager

    Customer Advocacy Manager Ministry Brands is looking for a Customer Advocacy Manager to join our growing team! What You’ll Do As Customer Advocacy Manager, you’ll build and scale the programs,...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Health Care Service Corporation

    Health Care Service Corporation

    7 days ago

    Customer advocate ii

    At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling...

    remote, Birmingham, AL, United States
    $36k – $57k/yrFull TimeJunior (<2 years)
  • Kantata

    Kantata

    9 days ago

    Customer advocacy manager

    Description The Company The Kantata Cloud for Professional Services™ gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance....

    remote, MA, United States
    $90k – $110k/yrFull TimeJunior (<2 years)
  • Seeq

    Seeq

    9 days ago

    Senior customer success manager

    The Customer Success Manager (CSM) plays a pivotal role within our organization, empowering our customers to transform how they work. Our focus within Customer Success is to retain and grow, delight,...

    remote, United States
    $145k/yrFull TimeSenior (5+ years)
  • MedWatch

    MedWatch

    9 days ago

    Senior account executive

    Scope: The primary goal of the Senior Account Executive is to maximize client satisfaction and retention while driving growth and profitability. Education: 4 Year College/University Degree. This...

    remote, Lake Mary, FL, United States
    $80k – $85k/yrFull TimeSenior (5+ years)
  • Gravie

    Gravie

    10 days ago

    Member services advocate

    Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and...

    remote, United States
    Full TimeJunior (<2 years)
  • Jumio

    Jumio

    11 days ago

    Senior customer marketing manager

    Role Purpose Jumio’s customers do more than renew. They expand, advocate and become proof points that help win new business. The Senior Manager, Customer Marketing will build the programs,...

    remote, United States
    $140k – $160k/yrFull TimeSenior (5+ years)
  • Revalize

    Revalize

    14 days ago

    Senior manager, customer success

    Company Description At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from...

    remote, United States
    $80k – $90k/yrFull TimeSenior (5+ years)
  • Carrier Enterprise

    Carrier Enterprise

    14 days ago

    Customer engagement advocate

    Customer Engagement Advocate CE HQ currently has an exciting Customer Engagement Advocate opportunity in Raleigh, NC or Carrollton, TX Company Website: www.carrierenterprise.com Introduction: Carrier...

    remote, NC, United States
    Part TimeJunior (<2 years)
  • S&A Group

    S&A Group

    15 days ago

    Senior benefit advisor

    S&A Group | Alabama Residents Only S&A Group is growing its team and seeking qualified professionals for a Senior Benefit Advisor role. This is an opportunity supporting prospective and existing...

    remote, AL, United States
    $50k – $65k/yrFull TimeSenior (5+ years)
  • Sprinklr

    Sprinklr

    16 days ago

    Senior manager, customer success - west

    Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer...

    remote, WA, United States
    $134k – $223k/yrFull TimeSenior (5+ years)
  • Imagine360

    Imagine360

    17 days ago

    Member services advocate

    Member Services Advocate Imagine360 is seeking a Member Services Advocate to join the team! The Member Services Advocate provides specialized case management, advocacy, and education to members while...

    remote, United States
    Full TimeJunior (<2 years)
  • Peregrine Technologies

    Peregrine Technologies

    17 days ago

    Major client advocate, ohio

    Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s...

    remote, OH, United States
    $125k – $160k/yrFull TimeSenior (5+ years)
  • Caseware

    Caseware

    17 days ago

    Senior customer success manager

    Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available...

    remote, United States
    Full TimeSenior (5+ years)
  • Boldr

    Boldr

    18 days ago

    Senior customer advocate (english & german)

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a...

    remote, United States
    Full TimeSenior (5+ years)
  • HR Acuity LLC

    HR Acuity LLC

    21 days ago

    Senior customer marketing & advocacy manager

    Overview We are seeking a proactive and experienced Customer Marketing & Advocacy Manager join our team. In this role, you will be responsible for developing and managing programs that engage and...

    remote, United States
    $140k – $155k/yrFull TimeSenior (5+ years)
  • Rocket Companies

    Rocket Companies

    24 days ago

    Senior customer success manager - mobius

    It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success...

    remote, United States
    $83k – $112k/yrFull TimeSenior (5+ years)
  • Affirm

    Affirm

    a month ago

    Customer advocacy associate ii

    Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Operations team...

    remote, United States
    $53k – $80k/yrFull TimeJunior (<2 years)
  • Maven Clinic

    Maven Clinic

    a month ago

    Senior member services specialist

    Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300...

    remote, AZ, United States
    $82k – $96k/yrFull TimeSenior (5+ years)
  • Thatch

    Thatch

    a month ago

    Customer advocacy manager

    About the role Thatch is building our customer advocacy function from the ground up — which means there's no playbook to inherit and no ceiling on what it becomes. We're building it as its own...

    remote, United States
    $130k – $170k/yrFull TimeSenior (5+ years)
  • Medallia

    Medallia

    a month ago

    Senior cx advisor

    Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of...

    remote, United States
    $126k – $171k/yrFull TimeSenior (5+ years)

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