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  3. Remote Enterprise Customer Success Manager jobs in the United States

Remote Enterprise Customer Success Manager jobs in the United States

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Other remote roles in USA:
  • Client Success Manager

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Enterprise Customer Success Manager — Remote Opportunities Across the USA

Companies nationwide are expanding their customer success teams, and demand for a skilled enterprise customer success manager continues to grow across the USA. This remote role offers the flexibility to work from anywhere while managing high-value client relationships. With 500+ open positions available, now is an excellent time to explore enterprise customer success manager jobs in the USA and take the next step in your career.

The strongest candidates for this role bring proven experience managing enterprise accounts, driving retention, and building trust with C-level stakeholders. Excellent communication skills, strategic thinking, and a data-driven approach to account health are essential. Familiarity with CRM platforms, renewal forecasting, and cross-functional collaboration with sales and product teams sets top performers apart. Employers actively seeking to hire an enterprise customer success manager look for professionals who can balance relationship-building with measurable business outcomes.

Remote work has become the standard for enterprise customer success roles, allowing companies to access top talent regardless of geography while employees enjoy flexible schedules and reduced commuting demands. Hiring outlook remains strong as organizations prioritize customer retention and expansion revenue, fueling steady demand for enterprise customer success manager vacancies throughout the country. Many employers now offer async-friendly workflows and digital collaboration tools to support fully distributed teams.

If you are ready to advance your career, explore current enterprise customer success manager positions available through Global Work AI. Our platform connects motivated professionals with companies eager to hire an enterprise customer success manager who can drive lasting client success. Take a moment to browse listings and find the opportunity that matches your ambitions today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an enterprise customer success manager in the USA?

    In the USA, enterprise customer success manager salaries typically range from about $95,000 to $150,000 base pay, with total compensation often higher when bonuses and commissions are included. Larger tech, SaaS, and cybersecurity employers may pay above that range, especially for roles tied to strategic accounts or renewals. Remote positions can still reflect national market rates rather than a single city, so comparing compensation across similar customer success manager postings is helpful. It also makes sense to look at scope, quota, and account size before judging whether an offer is competitive.
  • What experience and qualifications are required for an enterprise customer success manager?

    Most employers hiring an enterprise customer success manager in the USA look for 5+ years of customer success, account management, consulting, or post-sales experience, with a strong background in SaaS or B2B technology. A bachelor’s degree is commonly preferred, though equivalent experience can carry weight. Many roles expect familiarity with CRM and customer success platforms, plus a track record of renewals, adoption, and expansion. For remote positions, clear communication and self-management matter just as much as credentials, so it helps to compare requirements across similar enterprise customer success manager listings.
  • What skills should an enterprise customer success manager have?

    Success in this role usually depends on a mix of relationship management, business acumen, and data-driven decision-making. An enterprise customer success manager should be comfortable with stakeholder mapping, renewal strategy, escalation handling, and executive-level communication. Strong analytical skills help when tracking product adoption, risk signals, and account health, while project management keeps complex customer programs on schedule. In the USA job market, employers also value proficiency with tools like Salesforce, Gainsight, or Zendesk. Reviewing current openings can help you spot which technical and soft skills are most in demand.
  • What does an enterprise customer success manager do day to day?

    The day-to-day work centers on keeping enterprise customers engaged, successful, and likely to renew or expand. An enterprise customer success manager typically runs account reviews, monitors health scores, flags churn risks, coordinates onboarding or adoption plans, and works through customer issues before they escalate. In many USA-based remote roles, the schedule also includes internal prep, pipeline forecasting, and collaboration with sales, support, and product teams. Because enterprise accounts are complex, the role often shifts between strategic planning and hands-on problem solving, so comparing related customer success manager roles can be useful.
  • What are the main responsibilities of an enterprise customer success manager in a remote role?

    Remote enterprise customer success manager responsibilities usually include managing a portfolio of high-value accounts, driving product adoption, supporting renewals, and identifying growth opportunities. In the USA, employers also expect you to document customer status clearly, maintain accurate CRM records, and respond quickly across time zones. Since the role is remote, you may spend more time organizing virtual business reviews, coordinating follow-ups, and keeping projects on track without in-person oversight. The strongest candidates show they can own outcomes independently while still staying aligned with revenue and retention goals.
  • How does a remote enterprise customer success manager collaborate with clients and internal teams?

    A remote enterprise customer success manager typically relies on a mix of video meetings, email, shared workspaces, and CRM updates to stay connected with clients and colleagues. In the USA, collaboration often includes leading virtual QBRs, syncing with account executives on renewals, and working with support or product teams to resolve issues and relay feedback. Because enterprise customers may be spread across regions, clear documentation and fast response times are essential. Strong remote collaboration also depends on setting expectations early, so it can help to review how different companies structure communication before applying.
  • What are the career growth opportunities for an enterprise customer success manager?

    This role can lead to several strong career paths in the USA job market, especially in SaaS and other subscription-based industries. Many enterprise customer success managers move into senior customer success, strategic accounts, customer success operations, revenue management, or leadership roles such as director of customer success. Others transition into account management, solutions consulting, or sales leadership if they enjoy commercial strategy. Growth usually depends on performance with retention, expansion, and executive relationships, so it’s worth comparing how employers define promotion paths when reviewing open customer success manager positions.

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500+ jobs found

  • Samsara

    Samsara

    Today

    Manager, enterprise customer success - select

    Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)...

    remote, AL, United States
    $126k – $169k/yrFull TimeLead / Manager
  • Anaconda, Inc.

    Anaconda, Inc.

    Today

    Senior technical customer success manager - enterprise, east

    Summary: The Customer Success team at Anaconda is the primary relationship layer between our platform and the enterprise organizations that depend on it — from data scientists and ML engineers to IT...

    remote, EST, United States
    $96k – $139k/yrFull TimeSenior (5+ years)
  • SoundHound AI

    SoundHound AI

    Today

    Account manager, enterprise

    THE OPPORTUNITY An Account Manager (AM) is responsible for ensuring that customers have a positive experience with SoundHounds products and services throughout the entire customer lifecycle. The...

    remote, United States
    $100k – $150k/yrFull TimeSenior (5+ years)
  • Benepass

    Benepass

    Today

    Enterprise customer success manager

    About Us At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and...

    remote, United States
    $125k – $145k/yrFull TimeSenior (5+ years)
  • BarnTools

    BarnTools

    Today

    Enterprise customer success manager (ecsm)

    About you You lead projects that cross teams and hold a date, without formal authority over most of the people doing the work. You adjust to the room. A service technician, a feed mill manager, a...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Envoy Global, Inc.

    Envoy Global, Inc.

    Today

    Enterprise specialist

    Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration...

    remote, United States
    $60k – $67k/yrFull TimeJunior (<2 years)
  • ComplyAdvantage

    ComplyAdvantage

    3 days ago

    Senior customer success manager, enterprise

    About the Role The Enterprise Customer Success Manager owns the strategic relationship and customer experience across a portfolio of ComplyAdvantage’s enterprise customers. You will serve as the...

    remote, United States
    $130k – $170k/yrFull TimeSenior (5+ years)
  • Check

    Check

    3 days ago

    Enterprise partner growth manager

    About Check Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it. We don't run payroll ourselves — we power the businesses that do. As the inventors of embedded...

    remote, United States
    Full TimeSenior (5+ years)
  • Podium

    Podium

    7 days ago

    Strategic customer success manager - enterprise (oem)

    At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Matillion

    Matillion

    7 days ago

    Enterprise account manager

    Are you ready to shape the future of data? Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can’t keep...

    remote, United States
    $95k/yrFull TimeJunior (<2 years)
  • Netomi

    Netomi

    9 days ago

    Strategic customer success manager, enterprise

    About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable...

    remote, United States
    Full TimeSenior (5+ years)
  • Samsara

    Samsara

    9 days ago

    Enterprise customer success manager ii

    Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)...

    remote, United States
    $112k – $169k/yrFull TimeSenior (5+ years)
  • HealthEquity

    HealthEquity

    11 days ago

    Enterprise solutions manager

    Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How you can make a difference The ESM role is a critical position...

    remote, United States
    $88k – $106k/yrFull TimeSenior (5+ years)
  • SchooLinks

    SchooLinks

    11 days ago

    Customer success manager, enterprise

    The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are...

    remote, United States
    $90k – $125k/yrFull TimeSenior (5+ years)
  • Spinwheel Solutions Inc.

    Spinwheel Solutions Inc.

    12 days ago

    Enterprise customer success manager

    About Spinwheel Spinwheel is the agentic API platform for real-time consumer credit data and payments. With just a phone number and date of birth, financial innovators can instantly access complete...

    remote, United States
    Full TimeSenior (5+ years)
  • Thanx

    Thanx

    14 days ago

    Enterprise customer success manager

    Who Are We? Thanx is a leading loyalty and guest engagement platform for regional and national restaurants. We help brands drive profitable growth by increasing guest frequency, growing digital...

    remote, United States
    $115k – $150k/yrFull TimeSenior (5+ years)
  • Cogent Security

    Cogent Security

    14 days ago

    Enterprise technical account manager

    About Cogent Security Cogent is an Applied AI Lab building the next generation of AI agents for cybersecurity. AI has fundamentally changed how attacks happen, allowing malicious actors to operate at...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Consensus

    Consensus

    14 days ago

    Enterprise customer success manager (live division)

    About the Role: Our Customer Success Managers are the trusted advisors for customers, responsible for building relationships, driving product adoption, and connecting the value of our products to...

    remote, Alpharetta, GA, United States
    Full TimeSenior (5+ years)
  • Convertr

    Convertr

    15 days ago

    Enterprise customer success manager

    About Convertr Convertr is the enterprise data integrity layer that ensures clean, compliant, and complete data flows across systems and teams. Global leaders like Microsoft, Oracle, Amazon, Stripe,...

    remote, United States
    Full TimeLead / Manager
  • Sainapse

    Sainapse

    15 days ago

    Enterprise customer success manager

    Enterprise Customer Success Manager San Francisco on-site preferred; remote is acceptable · Full-time Base salary: $70,000–$100,000 USD annually. Equity: 0.05–0.1%. Includes performance-based...

    remote, CA, United States
    $70k – $100k/yrFull TimeJunior (<2 years)
  • Abnormal

    Abnormal

    16 days ago

    Customer success manager, enterprise (missouri valley)

    About the Role As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value...

    remote, MO, United States
    $119k – $140k/yrFull TimeSenior (5+ years)
  • WEXWEXUS

    WEXWEXUS

    16 days ago

    Senior channel success manager (enterprise brokerages)

    About the Team/Role The Senior Channel Success Managers (CSM) plays a crucial role in ensuring that brokers and consultants are successful in selling and supporting a company's health benefit...

    remote, ME, United States
    $71k – $90k/yrFull TimeSenior (5+ years)
  • Improvado

    Improvado

    17 days ago

    Enterprise account manager (marketing agency experience)

    Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights...

    remote, United States
    Full TimeLead / Manager
  • Motivity

    Motivity

    17 days ago

    Enterprise customer success manager

    Enterprise Customer Success Manager Location: Remote Department: Customer Success | Reports to: VP of Customer Success Motivity is looking for a strategic, commercially-focused, and...

    remote (anywhere)
    Full TimeSenior (5+ years)
  • Purple Squirrel Enterprises

    Purple Squirrel Enterprises

    18 days ago

    Enterprise customer success manager – state lead (new mexico)

    Enterprise Customer Success Manager – State Lead (New Mexico) Location: Remote - Must be based in New Mexico Travel: This role requires travel up to 25% of the time within New Mexico to drive site...

    remote, NM, United States
    $95k – $118k/yrFull TimeLead / Manager
  • Purple Squirrel Enterprises

    Purple Squirrel Enterprises

    18 days ago

    Enterprise customer success manager – state lead (louisiana)

    Enterprise Customer Success Manager – State Lead (Louisiana) Location: Remote - Must be based in Louisiana Travel: This role requires travel up to 25% of the time within Louisiana to drive site...

    remote, LA, United States
    $95k – $118k/yrFull TimeLead / Manager
  • 6sense

    6sense

    21 days ago

    Manager, customer success - enterprise

    Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are...

    remote, United States
    $113k – $150k/yrFull TimeLead / Manager
  • Freshpaint

    Freshpaint

    21 days ago

    Enterprise account manager

    About Freshpaint: Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation. Hospitals, digital health companies, and life sciences organizations...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Impruvon

    Impruvon

    22 days ago

    Enterprise customer success manager – louisiana state lead

    Enterprise Customer Success Manager – Louisiana State Lead Department: Customer Success Employment Type: Full Time Location: Remote - USA Reporting To: Chief Customer Officer Compensation: $95,000 -...

    remote, LA, United States
    $95k – $118k/yrFull TimeLead / Manager
  • Impruvon

    Impruvon

    22 days ago

    Enterprise customer success manager – new mexico state lead

    Enterprise Customer Success Manager – New Mexico State Lead Department: Customer Success Employment Type: Full Time Location: Remote - USA Reporting To: Chief Customer Officer Compensation: $95,000 -...

    remote, NM, United States
    $95k – $118k/yrFull TimeLead / Manager
  • Onit, Inc.

    Onit, Inc.

    23 days ago

    Customer success manager, enterprise - unity

    About Onit: We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and...

    remote, United States
    $93k – $115k/yrFull TimeSenior (5+ years)
  • AlphaSense

    AlphaSense

    23 days ago

    Senior customer education manager, enterprise

    About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers...

    remote, United States
    $116k – $140k/yrFull TimeSenior (5+ years)
  • Thrive

    Thrive

    24 days ago

    Enterprise technical account manager

    Dedicated liaison and technical program management expertise to empower enterprise clients. Enterprise Technical Account Management Services are subscribed at the client level contingent upon...

    remote, United States
    Full TimeJunior (<2 years)
  • Donorbox

    Donorbox

    24 days ago

    Enterprise customer success manager

    About Donorbox Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become...

    remote, United States
    $70k – $90k/yrFull TimeSenior (5+ years)
  • Cresta

    Cresta

    24 days ago

    Manager of enterprise ai success.

    Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human...

    remote, United States
    Full TimeJunior (<2 years)
  • Creatio

    Creatio

    25 days ago

    Enterprise customer success manager

    Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the...

    remote, CT, United States
    Full TimeMiddle (2-4 years)
  • Offsec Services

    Offsec Services

    a month ago

    Enterprise customer success

    About OffSec Founded in 2006 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and...

    remote, United States
    Full TimeJunior (<2 years)
  • Dozuki

    Dozuki

    a month ago

    Enterprise customer success manager (remote- us)

    About Us: Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. We allow manufacturing companies to connect their processes, their...

    remote, United States
    $90k – $110k/yrFull TimeLead / Manager
  • Virtuous

    Virtuous

    a month ago

    Enterprise customer success manager

    Position Summary We are looking for an Enterprise Customer Success Manager to join our growing Customer Success Team. As an Enterprise Customer Success Manager, you will report to the Manager of...

    remote, United States
    Full TimeJunior (<2 years)
  • DeleteMe

    DeleteMe

    a month ago

    Enterprise, customer success manager

    About DeleteMe: DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII)...

    remote, United States
    Full TimeSenior (5+ years)

10,000,000+ more jobs available!