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  3. Remote Customer Support Agent jobs in the United States

Remote Customer Support Agent jobs in the United States

Job type
Job type
Salary
Min. salary, $/year
Level
Level
Other remote roles in USA:
  • Support Specialist
  • Customer Support Specialist
  • Customer Support Associate
  • Customer Service Representative
  • Customer Support
  • Customer Care Specialist

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Remote Customer Support Agent Jobs in the USA — Build Your Career From Anywhere

Companies across the country are expanding their customer service teams, and remote customer support agent jobs in the USA are in high demand as businesses prioritize flexible, distributed teams. We currently have 500+ open positions available for motivated individuals ready to join a growing support network. This remote opportunity offers the chance to work with a variety of clients while enjoying the flexibility of working from home.

The most successful candidates bring strong communication skills, patience, and a genuine desire to help others solve problems efficiently. Familiarity with CRM software, ticketing systems, and basic troubleshooting is highly valued, along with the ability to multitask across chat, email, and phone channels. Employers seeking to hire a customer support agent often look for adaptability, empathy, and a calm demeanor under pressure, since these qualities directly impact customer satisfaction and retention.

Remote work has become the standard setup for many customer support positions across the USA, allowing companies to tap into talent nationwide while giving employees greater control over their schedules. The demand for customer support vacancies continues to rise as businesses invest in digital-first service models, making this an excellent time to explore opportunities in this field. Home-based support roles now rival traditional call centers in scope and career potential.

If you're ready to take the next step, Global Work AI features a wide range of customer support agent positions tailored to different experience levels and industries. Explore current listings and find a role that matches your skills, schedule, and career goals today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for a customer support agent in the USA?

    In the USA, a remote customer support agent typically earns around $37,000 to $48,000 a year, with many entry-level roles landing near the middle of that range. Pay can move higher in industries like SaaS, finance, and healthcare, especially when the role includes evening coverage, bilingual support, or performance incentives. Some employers also offer bonuses, paid training, and benefits that raise total compensation. If you’re comparing opportunities, it helps to review current listings and weigh base pay against schedule, workload, and advancement potential.
  • What skills and qualifications do I need for a remote customer support agent job in the USA?

    Strong written and verbal communication is essential, along with patience, problem-solving, and the ability to stay organized while working from home. For a remote customer support agent job in the USA, employers often look for high school completion or equivalent, basic computer literacy, and comfort using chat, email, or phone support tools. Typing speed, professionalism, and the ability to handle multiple tasks matter a lot in remote work. In the U.S. market, experience with customer-focused environments is helpful, so it’s worth comparing job descriptions to see which strengths are most requested.
  • What does a customer support agent do in a remote role?

    A remote customer support agent handles questions, resolves product or service issues, and helps customers by phone, email, live chat, or ticketing systems. In the USA, the role often includes answering account questions, troubleshooting common problems, documenting interactions, and escalating complex cases to the right team. Because the work is remote, clear communication and time management are especially important. Many employers also expect agents to track service quality and follow company procedures closely, so reviewing sample workflows can help you understand what daily work looks like.
  • Is prior customer service or call center experience required for this customer support agent role?

    Not always. Many remote customer support agent jobs in the USA are open to candidates with strong communication skills, a service mindset, and a willingness to learn, even if they have not worked in a call center before. That said, prior customer service experience can strengthen your application, especially for roles handling high volumes or sensitive issues. Employers often value transferable experience from retail, hospitality, or administrative work. If you’re entering the field, it helps to highlight problem-solving examples and check which listings are beginner-friendly.
  • What software, tools, or CRM systems should I know for a remote customer support agent role?

    Most remote customer support agent roles in the USA use ticketing and CRM platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, or HubSpot. Employers may also expect familiarity with Google Workspace or Microsoft 365, internal knowledge bases, and communication tools like Slack or Microsoft Teams. Depending on the company, you might also use phone systems, chat widgets, and help center software. You do not always need experience with every tool, but showing quick learning and prior exposure can make your application stronger, especially when you compare the systems named in current postings.
  • What are the typical hiring steps for a remote customer support agent job in the USA?

    The hiring process usually starts with an online application and resume review, followed by one or two interviews that may include behavioral questions and customer scenario examples. For a remote customer support agent job in the USA, many employers also use typing tests, role-play exercises, or assessments for written communication and problem-solving. Some companies check references or run background screening before extending an offer. Remote hiring can move quickly, so keeping your availability and home setup ready can help you respond promptly when you reach the next stage.
  • What career growth opportunities are available after working as a customer support agent?

    A customer support agent can grow into roles such as senior support specialist, team lead, quality assurance analyst, workforce coordinator, or customer success associate. In the USA, remote experience also transfers well into operations, training, account management, and service management paths. Many employers value agents who learn product knowledge, de-escalation, and reporting skills because those strengths open doors to higher-responsibility roles. If you want to plan ahead, it’s smart to compare related positions and identify the skills that lead most often to the next step.

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500+ jobs found

  • Morley

    Morley

    Today

    Remote automotive customer service agent (dealer assistance)

    About the Role Role: Full time | Remote – Ohio residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is...

    remote, OH, United States
    $26k/yrFull TimeJunior (<2 years)
  • Sourcefit

    Sourcefit

    Today

    Customer experience & supplies support agent

    Mission To deliver an exceptional customer experience by supporting both service operations and supply fulfillment activities while maintaining awareness of operational efficiency, service...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Bob's Discount Furniture

    Bob's Discount Furniture

    a day ago

    Agent experience specialist (open to remote)

    The Agent Experience Specialist works cross-functionally within Customer Support and across partnering departments to improve the overall agent experience with the direct goal of enhancing customer...

    remote, United States
    $38k – $48k/yrFull TimeMiddle (2-4 years)
  • Grand Circle Corporation

    Grand Circle Corporation

    2 days ago

    Remote customer service agent - (11.30 hire)

    Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our November 30th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's...

    remote, AL, United States
    $36k/yrFull TimeJunior (<2 years)
  • DSV

    DSV

    5 days ago

    Customer service agent, csr, sr

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment...

    remote, AZ, United States
    $41k – $52k/yrFull TimeSenior (5+ years)
  • ENTRUST Solutions Group

    ENTRUST Solutions Group

    5 days ago

    Land agent - customer support

    The Land Agent / Customer Support Agent (CSA) supports Gas Vegetation Management (GVM) programs by serving as the primary point of contact between utility customers, property owners, contractors, and...

    remote, San Ramon, CA, United States
    $85k – $90k/yrFull TimeJunior (<2 years)
  • DSV

    DSV

    5 days ago

    Customer service agent, lead

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment...

    remote, AZ, United States
    $48k – $60k/yrFull TimeLead / Manager
  • Connect America

    Connect America

    5 days ago

    Customer service agent

    About Company: Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years....

    remote, United States
    Full TimeJunior (<2 years)
  • EverHelp

    EverHelp

    5 days ago

    Customer support agent (french & english)

    EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we...

    remote, United States
    Full TimeJunior (<2 years)
  • Empower AI Inc.

    Empower AI Inc.

    7 days ago

    Knowledge center tier i agent

    Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered...

    remote, United States
    $61k – $91k/yrFull TimeMiddle (2-4 years)
  • Empower AI Inc.

    Empower AI Inc.

    7 days ago

    Knowledge center tier i agent (junior)

    Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered...

    remote, United States
    $57k – $83k/yrFull TimeJunior (<2 years)
  • PAR Technology

    PAR Technology

    7 days ago

    Technical support agent (bilingual french/english)

    For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative...

    remote, United States
    Full TimeJunior (<2 years)
  • E

    Enterprise Call Center

    7 days ago

    Call center agent – customer service

    Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance,...

    remote, United States
    $22k – $26k/yrFull TimeEntry with Degree
  • E

    Enterprise Call Center

    7 days ago

    Customer support agent – entry level

    Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance,...

    remote, United States
    $22k – $26k/yrFull TimeEntry with Degree
  • Paraco Gas Corp

    Paraco Gas Corp

    7 days ago

    Customer experience agent

    ABOUT PARACO: Paraco Gas Corporation is the largest privately held propane marketer in the Northeast. As a local, family-owned company with 50 years of experience in the propane industry, we are...

    remote, NY, United States
    Full TimeJunior (<2 years)
  • SAIC

    SAIC

    8 days ago

    Service desk agent

    SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of...

    remote, United States
    Full TimeJunior (<2 years)
  • Cayuse Holdings

    Cayuse Holdings

    9 days ago

    Service desk agent

    Overview JOB TITLE: Service Desk Agent CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Remote SALARY: $15.00-$16.00 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt TRAVEL No RELOCATION No The Work The...

    remote, United States
    $30k – $32k/yrFull TimeJunior (<2 years)
  • LBC Mortgage

    LBC Mortgage

    9 days ago

    Call center agent

    Call Center Agent LBC Mortgage Remote Full-Time LBC Mortgage is a well-established financial services company with over 20 years of industry experience. As we continue to grow our Insurance...

    remote, NC, United States
    Full TimeJunior (<2 years)
  • Senture

    Senture

    11 days ago

    Federal employee insurance customer service agent

    Overview Are you passionate about helping people and delivering exceptional customer service? Join our team as a Federal Employee Insurance Customer Service Agent and play an important role in...

    remote, United States
    $31k – $41k/yrFull TimeJunior (<2 years)
  • Senture

    Senture

    11 days ago

    Customer service agent - clearance required

    Overview Senture delivers high-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients. We take pride in providing exceptional service—and just...

    remote, United States
    Full TimeEntry with Degree
  • Purpose Financial

    Purpose Financial

    12 days ago

    Bi-lingual collections agent (remote)

    Brand: Purpose Financial Address: 5054 N. Blackstone Ave., Ste. 102, Fresno, California, United States - 93710 Purpose Financial, Inc. is an innovative consumer financial services company that offers...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Computer Task Group, Inc

    Computer Task Group, Inc

    12 days ago

    Call center agent - employee service associate

    CTG is seeking to fill a Call Center Agent - Employee Service Associate opening for our client in California. Location: Remote Duration: 7 months Shift: M-F 8am - 5 pm PST (11am - 8 pm EST//10am - 7...

    remote, CA, United States
    $45k/yrFull TimeJunior (<2 years)
  • TigerTel

    TigerTel

    14 days ago

    Inbound customer service agent - ww remote

    Inbound Customer Service Agents TigerTel Location: Remote (New Brunswick residents) | Commitment: Part Time Weekends (Both Saturday and Sunday Only) Compensation: $20.00/hour (Training) - $30.00/hour...

    remote, United States
    $30k – $45k/yrPart TimeJunior (<2 years)
  • Cherokee Federal

    Cherokee Federal

    14 days ago

    Contact center agent – document validation / specialized lines

    Contact Center Agent Location: United States Reports to: Program Manager FLSA Status: Non-Exempt Supervisory: No supervisory/management authority Prepared Date: 9/15/2026 Position Type: Temporary /...

    remote, United States
    Full TimeJunior (<2 years)
  • Cherokee Federal

    Cherokee Federal

    15 days ago

    Contact center agent – helpline (tier 1)

    Contact Center Agent Location: United States Reports to: Program Manager FLSA Status: Non-Exempt Supervisory: No supervisory/management authority Prepared Date: 9/15/2026 Position Type: Temporary /...

    remote, United States
    Full TimeJunior (<2 years)
  • Invicta Software

    Invicta Software

    15 days ago

    Chat & email support agent

    Job Title: Chat & Email Support Agent About the Role Invicta Software is seeking a dedicated and customer-focused Chat & Email Support Agent to join our dynamic support team. This role is crucial in...

    remote, United States
    Full TimeJunior (<2 years)
  • Disabled Veteran Solutions

    Disabled Veteran Solutions

    16 days ago

    Fully remote customer service agent

    Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work) At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based...

    remote, FL, United States
    Full TimeJunior (<2 years)
  • Greenshades Software

    Greenshades Software

    16 days ago

    Customer support agent

    We're looking to hire support agents to handle incoming calls and emails. The job will be five days a week, full-time (40 hours). Job Responsibilities: Achieve and maintain an excellent reputation...

    remote, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • Rag & Bone

    Rag & Bone

    19 days ago

    Temporary customer service agent

    About rag & bone From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that...

    remote, United States
    $38k/yrFull TimeJunior (<2 years)
  • Palo Alto Labs

    Palo Alto Labs

    19 days ago

    Agentic ai customer support platform implementation consultant

    This is a remote position. Agentic AI Customer Support Platform Implementation Consultant (Intercom Fin, Forethought/Zendesk AI) Intercom Helpdesk / Fin Platform | Zendesk Helpdesk / Forethought |...

    remote, United States
    Full TimeJunior (<2 years)
  • Klarna

    Klarna

    20 days ago

    Customer trust and experience agent (fully remote - ohio) - business operations

    Klarna, briefly At Klarna, we're building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less about their finances. Working here...

    remote, OH, United States
    $46k – $101k/yrPart TimeJunior (<2 years)
  • Wing Assistant

    Wing Assistant

    21 days ago

    Customer success manager — ai agents

    About the Role At Central, we are revolutionizing the way businesses interact with their customers. Our AI technology replaces the front desk by answering calls for clinics, dental practices, auto...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Morley

    Morley

    21 days ago

    Remote parts & inventory customer support agent

    About the Role Location: Remote – Michigan residents If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you –...

    remote, MI, United States
    Full TimeJunior (<2 years)
  • Velocity Vehicle Group

    Velocity Vehicle Group

    21 days ago

    Call center agent- remote, usa

    Who We Are: At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly...

    remote, United States
    $44k – $67k/yrFull TimeJunior (<2 years)
  • Phillip Jeffries

    Phillip Jeffries

    21 days ago

    Customer experience (cx) agent

    At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has...

    remote, Dallas, TX, United States
    $52k/yrFull TimeJunior (<2 years)
  • Kin Insurance

    Kin Insurance

    22 days ago

    Bilingual licensed customer service agent (8am - 5pm cst)

    Quick Summary Serve as the trusted voice of Kin, supporting and advocating for homeowners across 14 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service...

    remote, AL, United States
    $52k/yrFull TimeJunior (<2 years)
  • Canals

    Canals

    22 days ago

    Technical support agent - brazil, 9 - 6pm brt

    About Canals Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI. Our customers are the companies responsible for moving the materials...

    remote, United States
    Full TimeJunior (<2 years)
  • Leap Event Technology

    Leap Event Technology

    a month ago

    Part-time customer care agent

    Part-Time Customer Care Agent Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America. WHO WE ARE: Leap is revolutionizing the event technology...

    remote, United States
    $30k/yrPart TimeJunior (<2 years)
  • Conduent

    Conduent

    a month ago

    Child support call center agent

    Job Title Child Support Call Center Agent Location: Remote, US Pay Rate: $16.50 [None-Bilingual] $17.00 [Bilingual English & Spanish] Employment Type: Full-Time Shift Information: 7 weeks training...

    remote, United States
    $33k – $34k/yrFull TimeJunior (<2 years)
  • Grand Circle Corporation

    Grand Circle Corporation

    a month ago

    Remote customer service agent - (10.13 hire)

    Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our October 13th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's...

    remote, AL, United States
    $36k/yrFull TimeJunior (<2 years)

10,000,000+ more jobs available!