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Sarah Jenkins
Remote Customer Marketing Manager jobs in the United States
Job type
Min. salary, $/year
Level
The role of customer marketing manager is gaining momentum as companies invest in retention and loyalty strategies across the USA. With 500+ open positions available, this remote opportunity offers professionals a chance to shape customer engagement programs from anywhere in the country. Demand for skilled marketers who can bridge customer success and brand storytelling continues to rise nationwide.
Successful candidates typically bring strong experience in customer lifecycle marketing, campaign strategy, and cross-functional collaboration with sales and product teams. Familiarity with marketing automation platforms, segmentation, and data-driven storytelling is essential for driving retention and advocacy. Excellent communication skills and the ability to translate customer insights into actionable marketing campaigns are highly valued. Companies looking to hire a customer marketing manager often prioritize creativity paired with analytical thinking to measure campaign impact effectively.
Remote work for this position allows flexibility while maintaining close collaboration with distributed teams across the USA. Employers increasingly embrace remote-first structures, recognizing that customer marketing manager vacancies can be filled by talent regardless of physical location. This shift reflects a broader trend toward digital-first customer engagement strategies and a competitive hiring market for experienced marketing professionals.
If you are ready to advance your career, explore current customer marketing manager positions available through Global Work AI. Whether you are an experienced professional or looking to take the next step, this is an excellent time to pursue new opportunities in customer marketing. Discover roles that match your expertise and passion for building meaningful customer relationships today.
Jobgether
Lead the customer marketing function, developing strategies and programs that enhance customer advocacy and visibility. Build customer advocacy programs, manage customer references, and create compelling customer stories.
remote, United States$200k – $230k/yrFull TimeSenior (5+ years)The Hummingbirds
Manage the customer lifecycle from onboarding to renewals and expansions. Align brand goals with community campaigns, guide success outcomes, and serve as the main contact for clients. Identify retention risks and drive expansion opportunities while reporting on deal pipelines.
remote, United States$70k – $90k/yrFull TimeJunior (<2 years)
Fireworks
Develop and execute customer advocacy programs, build reference programs for Sales, and create compelling customer stories. Collaborate with cross-functional teams to recognize and grow customer champions, and facilitate peer-to-peer moments for enterprise deals.
remote, United StatesFull TimeSenior (5+ years)
ComPsych Corporation
Create and maintain enablement materials such as battlecards and training decks. Align enablement initiatives with go-to-market planning and facilitate promotion of new features.
remote, United States$120k – $140k/yrFull TimeMiddle (2-4 years)
EverCommerce
Drive lifecycle marketing initiatives by designing and optimizing customer engagement strategies. Own the lifecycle experience for specific customer journeys, ensuring alignment with product experiences.
remote, United States$65k – $80k/yrFull TimeSenior (5+ years)
Bitwarden
Define quarterly goals for customer marketing, map strategy, and execute lifecycle marketing from onboarding to renewal. Lead customer advocacy programs, develop case studies, manage customer communications, and create onboarding materials.
remote, United States$150k – $185k/yrFull TimeSenior (5+ years)
Revolution Medicines
Manage commercial social execution across oncology portfolio, translating marketing strategies into effective social programs. Oversee social profiles, maintain channel playbooks, coordinate deliverables with agencies, and facilitate discussions with the Promotional Review Committee.
remote, United States$150k – $189k/yrFull TimeSenior (5+ years)
SQUIRE
Drive customer lifetime value and product adoption through lifecycle automation in Customer.io. Execute onboarding, cross-sell/upsell, churn reduction, and win-back programs. Manage programmatic Referral and Creator initiatives, including strategy, structure, and performance reporting.
remote, United States$145k – $165k/yrFull TimeSenior (5+ years)
First Citizens Bank
Lead qualitative and quantitative research on customer experience, brand awareness, and strategic priorities. Partner with stakeholders to define business questions and develop actionable research plans. Analyze customer feedback and market intelligence to identify opportunities and risks.
remote, CA, United States$108k – $180k/yrFull TimeSenior (5+ years)
Lumen Technologies
Lead the development and optimization of integrated customer journeys and campaigns for security attachment to core network services. Define target audiences, translate insights into campaign briefs, and orchestrate cross-functional execution.
remote, DC, United States$106k – $155k/yrFull TimeSenior (5+ years)
6sense
Lead and develop a team of 7-8 Customer Success Managers, driving customer retention, adoption, and operational excellence. Conduct coaching sessions, performance reviews, and talent assessments.
remote, United StatesFull TimeLead / Manager
Siteline
Own a portfolio of mid-market accounts, building relationships with stakeholders. Lead customer success planning, coordinate onboarding, and drive product adoption. Conduct executive business reviews, manage renewals, and develop expansion strategies.
remote, United StatesFull TimeMiddle (2-4 years)
Incident IQ
Develop foundational messaging and positioning frameworks for product marketing. Co-design the go-to-market (GTM) release engine with Product Enablement and Customer Success teams. Build and supervise an autonomous Digital PMM Agent for competitive intelligence and release readiness.
remote, United StatesFull TimeSenior (5+ years)
Rockbot
Manage a portfolio of approximately 50 accounts, focusing on customer retention, account health, product adoption, and expansion. Develop account plans, monitor account health, identify churn risks, and lead recovery efforts for at-risk accounts.
remote, United States$65k – $85k/yrFull TimeMiddle (2-4 years)
Atlassian
Develop trusted advisor relationships with customers, ensuring maximum value from Atlassian solutions. Collaborate with account teams to create Customer Success Plans and manage post-sales activities.
remote (anywhere)$123k – $194k/yrFull TimeSenior (5+ years)
Jasper
Own the customer story pipeline from sourcing to publication, ensuring four stories are published quarterly. Drive Customer Advisory Board programs, managing logistics and content for in-person sessions. Collaborate with Sales and Customer Success to utilize proof assets effectively across programs.
remote, United States$161k – $195k/yrFull TimeSenior (5+ years)
Vytalogy Wellness, LLC
Develop and implement annual customer and channel marketing strategies for Natrol. Manage customer marketing plans and budgets exceeding $5 million, and create shopper programs across various retail channels.
remote, United States$140k – $165k/yrFull TimeSenior (5+ years)
Foley
Manage a portfolio of mid-market accounts, driving adoption of Foley.io solutions and ensuring measurable ROI. Monitor account health, identify risks, and develop action plans to mitigate churn.
remote, AZ, United StatesFull TimeMiddle (2-4 years)
Uscreen
Own gross revenue retention and expansion for a segment of customers. Diagnose business constraints and create actionable plans. Coach customers on pricing, packaging, and retention strategies. Run group coaching sessions and build custom reports to answer growth questions.
remote (anywhere)Full TimeMiddle (2-4 years)
HEALTHSTREAM INC
Own and evolve the HealthStream User Groups (HUGs) and Innovation Council programs, including strategy, planning, engagement, and measurement. Lead quarterly planning and year-round engagement with stakeholders.
remote, TN, United States$70k – $76k/yrFull TimeMiddle (2-4 years)
Breezeway
Own the pre-sale journey from lead to opportunity, optimizing the path and recycling closed-lost opportunities. Build and manage onboarding, adoption, and renewal programs using HubSpot and Appcues. Conduct A/B testing on marketing campaigns and measure pre-sale funnel reporting.
remote, AR, United StatesFull TimeSenior (5+ years)
CoderPad
Drive expansion pipeline by owning the self-serve-to-Enterprise upgrade marketing motion. Build one-to-many expansion programs for Enterprise customers, partner with Campaigns for customer-focused messaging, and create lifecycle programs to support Customer Success.
remote, United States$150k – $180k/yrFull TimeSenior (5+ years)
Perseus Group, Constellation Software
Manage a portfolio of existing clients, serving as their primary contact. Build strong relationships to optimize client performance and renew contracts. Promote new features and services, training clients for effective adoption.
remote, United States$72k – $88k/yrFull TimeMiddle (2-4 years)TUNE
Manage a portfolio of existing clients, serving as their primary contact. Build strong relationships to optimize client performance and renew contracts. Promote new features and services, training clients for effective adoption.
remote, United States$72k – $88k/yrFull TimeMiddle (2-4 years)
EvenUp
Oversee a portfolio of ~70 mid-sized law firm accounts, conducting check-ins and business reviews. Develop tailored success plans, analyze customer adoption, and identify upsell opportunities.
remote, United StatesFull TimeMiddle (2-4 years)
TLNT Group
Manage a portfolio of retainer accounts, leading a cross-functional team of specialists in SEO, paid search, and content. Ensure deliverables align with client agreements and prepare for regular business reviews.
remote, United States$500k/yrFull TimeLead / Manager
IRIS
Own and deliver US customer retention programmes to reduce churn risk. Lead customer advocacy activities, securing testimonials and case studies. Manage US-specific migration communications, ensuring accuracy and compliance. Analyze programme performance to optimize engagement and retention.
remote, United StatesFull TimeSenior (5+ years)
Darwinbox
Drive customer success by optimizing processes and leveraging innovative tools. Enhance product adoption through tailored strategies and identify cross-sell and upsell opportunities.
remote, United StatesFull TimeSenior (5+ years)IRIS
Own and deliver US customer retention programmes to reduce churn risk. Lead customer advocacy activities, securing testimonials and case studies. Manage US-specific migration communications, ensuring accuracy and compliance. Analyze programme performance to optimize engagement and retention.
remote, United StatesFull TimeSenior (5+ years)
McGraw Hill LLC.
Develop and execute go-to-market strategies for Business Law, Taxation, and Upper-Level Accounting portfolios. Manage customer-facing marketing campaigns, including email, webinars, and events.
remote, United States$90k – $109k/yrFull TimeMiddle (2-4 years)
Horizon3
Own customer engagement programs across onboarding, activation, retention, and expansion. Define customer segments and lifecycle stages, develop marketing campaigns, and create upsell and cross-sell opportunities.
remote, United States$145k – $185k/yrFull TimeSenior (5+ years)Bitwarden
Oversee customer journey from onboarding to renewal, ensuring product usage maximization. Develop standard onboarding procedures and account development plans with measurable growth targets.
remote, United StatesFull TimeMiddle (2-4 years)
Opensend
Develop product positioning and messaging, lead go-to-market execution, and create sales enablement materials. Conduct competitive intelligence and market insights analysis, and produce customer storytelling content.
remote, United States$140k – $165k/yrFull TimeSenior (5+ years)
Blackbaud
Own the strategy for the Blackbaud Community and Champions advocacy program, creating engaging experiences to grow customer engagement. Support an active customer community through campaigns, communications, and member-led user groups.
remote, United States$78k – $105k/yrFull TimeJunior (<2 years)
GoGuardian
Manage customer renewals and relationships, ensuring high retention rates. Identify and execute expansion opportunities through upselling and cross-selling. Guide customers through onboarding and product adoption, monitoring account health to address churn risks.
remote, CA, United States$120k/yrFull TimeMiddle (2-4 years)
Caribou Financial
Develop and execute the lifecycle strategy and customer communications journey across email, SMS, in-app messaging, and call scripting. Build segmentation frameworks based on user behavior and lifecycle stages.
remote, DC, United States$135k – $166k/yrFull TimeSenior (5+ years)
BCD
Manage multiple marketing programs in the Life Sciences sector, ensuring compliance and precision. Guide programs from kickoff through reporting, collaborating with clients, speakers, and internal teams. Analyze program data and budget tracking to provide actionable insights and recommendations.
remote, United States$60k – $65k/yrFull TimeMiddle (2-4 years)
Panopto
Establish and grow the customer marketing function, evaluating current activities and defining priorities. Develop customer storytelling programs, source case studies, and manage customer reference processes.
remote, United States$124k – $155k/yrFull TimeSenior (5+ years)
Absorb
Plan and execute customer campaigns for product launches, manage the Innovation Council, and produce the monthly customer newsletter. Track and report on campaign results, ensuring effective communication with customers.
remote, United StatesFull TimeMiddle (2-4 years)
The businesses of Merck KGaA, Darmstadt, Germany
Define, develop, and commercialize High Performance Packaging product lines. Collaborate with R&D, sales, and external partners to deliver advanced packaging solutions. Manage market intelligence, pricing strategy, and customer engagement.
remote, United States$125k – $187k/yrFull TimeLead / Manager10,000,000+ more jobs available!
