Job Details

Job Location: USA Remote - Nashville, TN

Salary Range: Undisclosed

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care.

Position Information

Position Overview

The Customer Programs Manager owns and evolves strategic customer programs that strengthen customer relationships, peer connection, and engagement. This role will have a primary and approximately equal focus on two key programs: HealthStream User Groups (HUGs) and the HealthStream Innovation Council, with responsibility for program strategy, planning, participant engagement, experience, measurement, and continuous improvement.

Key Responsibilities

• Own and evolve the HUG program end to end, including strategy, planning, content direction, leader and member engagement, communications coordination, measurement, and continuous improvement.
• Lead quarterly HUG planning and year-round engagement in partnership with Product Marketing, Community, Customer Success, Customer Marketing, Events, and other stakeholders.
• Build strong relationships with HUG leaders and members and identify opportunities to expand and scale the program across products, tracks, and audiences.
• Own and evolve the Innovation Council (HealthStream’s premier c-suite program), including program strategy, member recruitment and engagement, annual planning, event experience, follow-up, and measurement.
• Develop a proactive approach to identifying, recruiting, onboarding, and engaging Innovation Council members and executive participants.
• Partner with executives and cross-functional teams to develop meaningful Innovation Council content and experiences and capture customer insights and follow-up opportunities.
• Define and track program goals, engagement, satisfaction, participation, and other success measures; translate results into recommendations for improvement.

Qualifications

Requirements: Bachelor's degree in Marketing, Communications, Business, Healthcare, or a related field, or equivalent practical experience. 4+ years of experience in program management, customer marketing, customer success, community, events, advisory programs, or a related field.

Compensation

The salary range for this position is $70,252 - $76,190. Salary will be determined by the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including: Medical, Dental and Vision insurance, Paid Time Off, Parental Leave, 401k and Roth, Flexible Spending Account, Health Savings Account, Life Insurance, Short- and Long-Term Disability, Medical Bridge Insurance, Critical Illness Insurance, Accident Insurance, Identity Protection, Legal Protection, Pet Insurance, Employee Assistance Program, Fitness Reimbursement.

Recruitment Fraud Notice

HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process.