Companies across the USA are actively expanding their remote teams, creating 500+ new technical support analyst remote jobs for professionals ready to solve real-world technology challenges. As businesses shift toward distributed IT operations, demand for skilled analysts continues to grow nationwide. This surge reflects the broader digital transformation reshaping customer service roles today.
Successful candidates typically bring strong troubleshooting abilities, familiarity with ticketing systems, and a solid understanding of networks and operating systems. Clear communication skills are essential, since professionals in this role must translate complex issues into simple explanations for non-technical users. Employers also value patience, adaptability, and a customer-first mindset. Companies looking to hire a technical support analyst often prioritize candidates who can multitask across chat, email, and phone channels.
Remote work has become a standard setup for many professionals in this field across the USA, allowing companies to tap into a broader talent pool while offering employees flexibility and work-life balance. The hiring outlook remains strong, with organizations in tech, healthcare, and finance sectors steadily increasing their remote staffing for these roles. This trend shows no signs of slowing as digital infrastructure needs expand across industries.
If you're ready to take the next step in your career, now is the perfect time to explore technical support analyst vacancies suited to your skills and goals. Global Work AI connects motivated professionals with employers actively hiring for these remote positions. Take a look at the latest listings and find the opportunity that fits your ambitions.
i3 Verticals
Provide front-line technical support for proprietary software applications to external clients via phone, email, and remote access. Identify, troubleshoot, and resolve application issues, documenting all reported issues and task details.
remote, United StatesFull TimeJunior (<2 years)
OSV
Serve as the first point of contact for support requests, triaging and resolving issues. Monitor batch processing and integration jobs, identifying failures and executing recovery steps. Document issues and resolutions, maintaining knowledge base articles to reduce repeat issues.
remote, United StatesFull TimeJunior (<2 years)
CAI
Provide Level 1 technical support to users via phone, email, or chat. Troubleshoot hardware and software issues, reset passwords, and escalate unresolved issues with documentation. Ensure proper recording and closure of all tickets while analyzing the impact and urgency of customer issues.
remote, United States$36k/yrFull TimeJunior (<2 years)
Dunhill Solutions
Handle inbound and outbound calls, emails, and web chats while providing back-office support. Monitor and resolve batch processing issues, edit code rejects, and ensure accurate case logging. Research customer service issues and data processing statuses, delivering timely solutions.
remote, United States$44k/yrFull TimeJunior (<2 years)
State of Oregon
Provide technical support to eXPRS end users, monitor and filter service desk tickets, and analyze user issues. Support technical coding for ODDS Enrollment and Eligibilities, provide feedback on application enhancements, and conduct end user testing.
remote, OR, United States$54k – $83k/yrFull TimeMiddle (2-4 years)
Effortless Office
Provide technical support to clients via phone, email, or ticketing system. Troubleshoot hardware, software, and network issues, and assist with software installations and updates. Manage support tickets in AutoTask, ensuring timely resolution and documentation.
remote, Las Vegas, NV, United States$36k – $40k/yrFull TimeJunior (<2 years)Effortless Office
Provide high-level support for escalated technical issues including hardware, software, networking, and telephony. Manage ticket workflows, mentor Tier 1 Analysts, and maintain documentation of incidents and resolutions.
remote, United StatesFull TimeLead / Manager
Salvo Software
Provide Tier 1 and Tier 2 technical support for users, managing the lifecycle of devices and user accounts. Handle endpoint management, including provisioning and troubleshooting. Support VPN access, diagnose connectivity issues, and assist with infrastructure projects.
remote, United StatesFull TimeMiddle (2-4 years)
Jobgether
Act as a liaison between clients and internal teams for software implementation and delivery. Validate and route software defects, conduct testing, and configure applications based on client needs.
remote, United States$55k – $75k/yrFull TimeJunior (<2 years)
Sierra Interactive
Provide technical and account management support for clients using Sierra's real estate CRM and IDX websites. Troubleshoot technical issues, document findings, and collaborate with teams to resolve problems. Explore and implement automation and AI solutions to improve workflows and efficiency.
remote, United StatesFull TimeJunior (<2 years)
TCWGlobal
Provide front-line technical assistance and customer service through live chat, email, and phone support. Troubleshoot basic to moderately complex technical issues related to the company's technology platforms.
remote, TX, United States$46k – $56k/yrPart TimeJunior (<2 years)
RLDatix
Deliver tailored technical solutions for customer requirements, implement AI-assisted workflows, support complex data migrations, and contribute to custom development projects.
remote, United StatesFull TimeJunior (<2 years)
Agiloft
Investigate and resolve advanced technical issues escalated from Tier 1 support. Collaborate with Product, Engineering, and QA teams on issue resolution. Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
remote, United StatesFull TimeJunior (<2 years)
Wenco (a Hitachi Construction Machinery subsidiary)
Provide remote support for software, hardware, and network issues for mining clients. Triage and document client issues, troubleshoot problems, and escalate complex cases. Support system implementations and upgrades, deliver training, and maintain test environments that mirror client systems.
remote, United States$59k – $70k/yrFull TimeJunior (<2 years)
Consensus Cloud Solutions
Onboard eFax Corporate, jSign Enterprise, and Athena Fax2Direct clients. Install and set up automation workflows using the SST application and build out All Access solutions on customer servers. Conduct training sessions on the Consensus eFax product suite and Summit Automation tools.
remote, United States$60k – $68k/yrFull TimeJunior (<2 years)
Deluxe
Provide technical customer service for Deluxe software, logging and tracking customer issues through the support ticketing system. Monitor incoming support tickets, ensuring compliance with SLA guidelines. Document customer interactions and actions taken throughout the support ticket lifecycle.
remote, MN, United States$35k – $38k/yrFull TimeJunior (<2 years)
Lennar
Provide Tier 2 and Tier 3 support for legal technology applications, manage service requests, perform application administration, and support legal reporting. Coordinate project initiatives, assist with application enhancements, and deliver end-user training.
remote, United States$73k – $98k/yrFull TimeMiddle (2-4 years)
Bright Vision Technologies
Gather and document business and technical requirements. Configure, develop, integrate, or administer the enterprise platform. Plan and execute various testing phases including unit and user acceptance testing. Support deployments, user adoption, issue resolution, and continuous process improvement.
remote, United States$115k – $165k/yrFull TimeMiddle (2-4 years)
LeadVenture Belize
Provide technical support to customers via calls, emails, and chats. Assist new customers with account setup and initial training. Maintain records of communications in the ticketing system and support the rollout of new products and strategies.
remote, United StatesFull TimeJunior (<2 years)
Kohler Co.
Resolve customer quality issues by analyzing product data and coordinating corrective actions. Provide technical support to sales teams and build relationships with distributors and contractors.
remote, GA, United States$60k – $90k/yrFull TimeJunior (<2 years)
NBCUniversal
Provide IT support to customers via phone, live chat, and ticketing in a high-volume environment. Perform break-fix support for IT issues and fulfill or triage customer requests. Collaborate on service improvement plans and operational projects while identifying process improvement opportunities.
remote, United StatesFull TimeMiddle (2-4 years)
Digineox Recruiting
Investigate and resolve application, workflow, configuration, and data issues; manage support tickets and customer updates. Analyze recurring problems, recommend improvements, and coordinate enhancement requests. Test fixes and updates, maintain documentation, and train users.
remote, United StatesFull TimeJunior (<2 years)
Peraton
Provide daily support for Shared System Maintainer’s cycles using IBM Workload Scheduler, including scheduling and verifying completion of utility cycles. Install changes for DEV/TEST environments and oversee CICS environments, managing user IDs and password resets.
remote, United States$66k – $106k/yrFull TimeSenior (5+ years)
Marchex
Analyze technical issues by reviewing support cases, performing troubleshooting, and documenting findings. Communicate with customers to clarify issues, provide updates, and confirm resolutions.
remote, United States$30k – $38k/yrPart TimeJunior (<2 years)
Oracle
Deliver solutions to Oracle customers, providing strategic technical support to ensure high satisfaction. Create and utilize automated technology to diagnose and resolve customer issues.
remote, Austin, TX, United StatesFull TimeLead / Manager
Computer World Services
Provide technical support for incidents and service requests, resolving Tier 1/2 issues and documenting interactions in ServiceNow. Troubleshoot hardware, software, networks, and connectivity issues, escalating complex cases as needed.
remote, IL, United States$75k – $105k/yrFull TimeSenior (5+ years)Computer World Services
Provide customer-facing technical support for the USMEPCOM ENLIST program, resolving first-contact and Tier 2 issues. Document interactions in ServiceNow, troubleshoot hardware and software issues, and escalate incidents as necessary.
remote, IL, United States$60k – $90k/yrFull TimeJunior (<2 years)Silverchair
Manage client support tickets from intake to resolution, ensuring timely updates and issue closure within SLAs. Troubleshoot platform issues, determining whether to resolve, route, or escalate them.
remote, United States$45k – $60k/yrFull TimeJunior (<2 years)
Tusker
Provide technical support via phone, ticket, and remote session. Troubleshoot hardware, software, network, and account-access issues. Support technologies including Microsoft 365, Windows, Azure, Active Directory, and Google Workspace.
remote, United States$42k/yrFull TimeJunior (<2 years)
DecisionPoint | Cortek
Provide technical support for USMEPCOM users, handling incidents and service requests through various channels. Create and maintain accurate ServiceNow records, troubleshoot and resolve Tier 1 and Tier 2 issues, and escalate complex cases as needed.
remote, IL, United StatesFull TimeSenior (5+ years)DecisionPoint | Cortek
Provide customer-facing technical support for hardware, software, networks, and telecommunications. Resolve first-contact issues, perform Tier 2 support, document interactions in ServiceNow, and escalate complex problems.
remote, IL, United StatesFull TimeJunior (<2 years)Unity
Provide first-line technical support for clients via phone, email, or chat. Resolve PC software and hardware issues, utilizing documented processes. Escalate unresolved tickets and assign urgency and impact based on ITIL framework.
remote, United StatesPart TimeJunior (<2 years)
TekWissen
Install, configure, test, and support test-center hardware, software, and CCTV equipment. Coordinate deployments with NOC and VSS teams, resolving hardware, software, and network connectivity issues. Validate system readiness and document results, issues, and follow-up actions.
remote, NJ, United States$72k/yrFull TimeJunior (<2 years)
Trimble Inc.
Investigate and resolve hardware, software, and TMS solution issues using CRM and casing platforms. Collaborate with developers and project managers to report bugs and track resolutions. Analyze device logs and system behaviors for root cause analysis on technical issues.
remote, United States$55k – $76k/yrFull TimeJunior (<2 years)
Junction
Own lab certifications end-to-end, including building test plans and running test cases. Manage approximately 30 certifications simultaneously, ensuring timely progress and communication with lab partners.
remote, United StatesFull TimeJunior (<2 years)
Bitfocus
Resolve customer issues by researching and deploying solutions for technical support tickets. Guide customers in navigating Clarity Human Services and using reporting tools effectively. Troubleshoot bugs, create Jira tickets, and escalate issues as necessary.
remote, United States$39k – $82k/yrFull TimeJunior (<2 years)
Thermo Fisher Scientific
Provide technical and application support for electrochemistry products, including troubleshooting and resolving customer inquiries. Collaborate with Quality teams to identify product issues and contribute to root-cause investigations.
remote, WY, United States$58k – $79k/yrFull TimeMiddle (2-4 years)
PointClickCare
Deliver and manage technical and integration interactions, providing high-quality support to clients using clinical applications. Troubleshoot technical issues, collaborate cross-functionally for issue resolution, and document customer interactions in the help desk ticketing system.
remote, UT, United States$58k – $63k/yrFull TimeJunior (<2 years)
DMI
Authenticate callers and create tickets with user information. Assist users in navigating and troubleshooting system functionality, capturing ticket details. Resolve common user issues, approve requests, and change user access roles.
remote, United States$70k – $83k/yrFull TimeJunior (<2 years)
Magpie Health Analytics
Provide application support via phone, email, and ticketing systems. Manage support tickets from intake to resolution, troubleshoot routine application issues, and document error reproduction steps.
remote, Baltimore, MD, United StatesFull TimeJunior (<2 years)10,000,000+ more jobs available!
