Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a British-owned education publishing and assessment services company that serves schools, corporations, and students directly. The company owns several educational media brands, including Addison–Wesley, Peachpit, Prentice Hall, eCollege, Longman, Scott Foresman, and others.

Job Title

Customer Service Technical Support Analyst

Location

Hoboken, NJ 07030

Duration

12 Months

Job Type

Temporary Assignment

Work Type

Remote

Job Description

This role supports reliable exam delivery by installing, configuring, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems in collaboration with the Network Operations Centre (NOC) and VSS teams.

Key Responsibilities

• Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems.
• Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
• Validate system readiness and document results, issues, and follow-up actions.

Other Responsibilities

Perform other related technical support duties and project activities as assigned.

Qualifications

Required Qualifications

• One to two years of technical support experience with Windows applications, computer hardware, and customer service.
• Proficiency in installing, configuring, and troubleshooting Windows 11 and Windows Server environments.
• Working knowledge of hardware, software, and basic network troubleshooting, including TCP/IP, DNS, and DHCP.

Preferred Qualifications

• Diploma or associate degree in related technology discipline, CompTIA A+ or equivalent certification, and CCTV support experience are preferred.

Skills, Knowledge, and Abilities

• Systematic hardware and software troubleshooting with strong attention to detail.
• Clear verbal and written communication with strong customer service and follow-up skills.
• Effective planning, prioritization, teamwork, and adaptability to changing schedules and requirements.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.