Companies across the country are actively searching to hire a service manager who can lead customer support operations with confidence and efficiency. With 500+ open positions available, this remote opportunity allows professionals to oversee service delivery while working from anywhere in the USA. Demand for skilled operations leaders continues to grow as businesses prioritize seamless customer experiences.
The strongest candidates for service manager positions bring a blend of leadership, communication, and problem-solving skills. Experience managing teams, coordinating schedules, and resolving escalated client issues is highly valued, along with familiarity with CRM systems and performance metrics. Employers also look for adaptability and a customer-first mindset, since a service manager often bridges the gap between technical teams and client satisfaction goals.
Remote work has reshaped how service manager vacancies are structured, allowing organizations to hire talent regardless of geographic location while maintaining strong team collaboration through digital tools. Many companies in the USA now offer flexible remote arrangements, reflecting a broader shift toward distributed service operations. This evolving landscape creates strong hiring outlook for professionals ready to lead virtual teams effectively.
If you are ready to take the next step in your career, explore current service manager positions available through Global Work AI. Whether you are an experienced leader or building toward that next milestone, this is the moment to apply and connect with employers actively hiring. Discover how your skills can make an impact in a growing, remote-friendly industry today.
Ensono
Manage day-to-day service delivery for assigned accounts, monitoring SLAs, SLOs, and KPIs. Facilitate operational reviews, coordinate incident communications, and support change management.
remote, United States$75k – $118k/yrFull TimeMiddle (2-4 years)Nile Global
Manage end-to-end delivery of networking solutions for enterprise customers, ensuring projects are completed on time and within scope. Coordinate internal teams, deployment resources, and third-party partners.
remote, CA, United StatesFull TimeSenior (5+ years)Nile Global
Manage end-to-end delivery of networking solutions for enterprise customers, ensuring projects are completed on time and within scope. Coordinate internal teams, deployment resources, and third-party partners.
remote, United StatesFull TimeSenior (5+ years)
Vision RT Ltd.
Lead Field Service operations in the Southeast US, providing coaching and performance management to Field Service Engineers. Ensure service activities comply with company standards, manage engineer workload, and drive continuous improvement initiatives.
remote, Southeast, United States$125k – $150k/yrFull TimeJunior (<2 years)
General Motors
Drive aftersales performance by partnering with dealership leadership to execute Customer Care & Aftersales initiatives. Analyze dealership marketing strategies and develop annual Business Plans based on data-driven insights.
remote, IA, United StatesFull TimeLead / Manager
Acxiom
Act as the primary contact for clients, managing tactical needs and long-term planning. Support Quarterly Business Reviews to showcase value and identify upsell opportunities. Collaborate with internal teams to ensure timely execution of upsell projects and maintain operational rigor.
remote, AR, United StatesFull TimeSenior (5+ years)
GE HealthCare
Serve as the primary contact for customers, ensuring timely resolution of service-related concerns. Manage maintenance activities, including preventive and remedial services, and oversee field services engineering.
remote, United States$92k – $138k/yrFull TimeSenior (5+ years)
Sammons Financial Group
Lead and develop team KPIs and SLAs, ensuring alignment with business objectives. Analyze systems and processes to improve workflow and efficiency. Manage customer service issues and process improvements, while overseeing department training and documentation.
remote, United States$69k/yrFull TimeEntry with Degree
VSE Corporation
Manage field service repair operations, including scheduling and tracking service work, communicating with customers and technicians, and adjusting schedules based on equipment availability. Oversee warranty claim submissions and track payments while providing updates to leadership.
remote, United StatesFull TimeLead / Manager
Unisys
Provide direction to Field Engineering supervisors and teams across multiple locations. Identify trends and issues related to system releases or upgrades. Ensure end-to-end support for identified issues and manage procurement activities.
remote, United StatesFull TimeLead / ManagerSmart Start, Inc.
Oversee field operations, managing service technicians and contractors to ensure quality service delivery. Conduct quality assurance inspections, support field personnel, and fulfill daily operational duties.
remote, IN, United StatesFull TimeLead / Manager
Siemens
Harmonize and commercialize the digital service portfolio across business segments. Ensure consistent pricing, positioning, and operational execution of service offerings. Act as the primary interface with service stakeholders to accelerate market success and adoption of digital services.
remote, United States$135k – $232k/yrFull TimeSenior (5+ years)
A.C. Coy
Lead daily operations of the Service Management organization, ensuring efficient service delivery and operational stability. Provide governance and oversight of the Managed Service Provider, monitoring performance and compliance with SLAs.
remote, United StatesFull TimeLead / ManagerUnisys
Lead managed Cloud & Infrastructure services, ensuring SLA and KPI achievement. Oversee incident response, technical coordination, and service restoration. Drive operational accountability and identify recurring issues for resolution.
remote, United StatesFull TimeLead / Manager
Elekta
Manage the regional service business, ensuring effective communication between customers and the company. Oversee Field Service Engineers, providing mentorship and performance feedback. Prepare budgets, manage installations, and ensure compliance with quality metrics.
remote, Atlanta, GA, United StatesFull TimeJunior (<2 years)
Jobgether
Lead field service operations for advanced autonomous commercial vehicles, ensuring fleet availability and operational safety. Oversee vehicle maintenance, installations, and hardware validation while managing a team of Field Service Technicians.
remote, United StatesFull TimeSenior (5+ years)Unisys
Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment. Review Change Requests for completeness and risk assessment. Coordinate Change Advisory Board meetings and ensure changes are scheduled to avoid business disruption.
remote, United StatesFull TimeJunior (<2 years)
NTT DATA Services
Direct and manage the Clinical Service Desk team to achieve operational objectives and customer satisfaction. Resolve application and customer satisfaction issues, applying analytics to identify problems. Collaborate with service areas for process improvements and document proposed changes.
remote, United States$56k – $116k/yrFull TimeLead / Manager
Loomis Armored US, LLC. and Loomis International (CA)
Monitor and analyze customer satisfaction and service performance metrics. Lead and mentor technicians to ensure compliance with training and productivity standards. Manage district profitability and expense control while ensuring adherence to corporate policies.
remote, Charlotte, NC, United StatesFull TimeLead / Manager
Gatik AI
Lead and manage a team of Field Service Technicians, overseeing daily operations and performance. Collaborate with engineering to diagnose fleet issues and implement maintenance strategies.
remote, United StatesFull TimeSenior (5+ years)Versar Global Solutions
Manage service order processes for USACE Recurring Maintenance and Minor Repair tasks, including oversight of project coordinators, invoicing, and maintaining CMMS records. Coordinate with clients, contractors, and project teams to ensure timely execution of service orders.
remote, United States$82k – $86k/yrFull TimeJunior (<2 years)
L-Nutra
Lead daily customer service operations across the US, Canada, and Australia, ensuring consistent service quality. Coach and develop a distributed team of customer service representatives, focusing on performance management and productivity.
remote, United States$90k – $110k/yrFull TimeJunior (<2 years)
Medtronic
Lead CVG service-related activities to optimize resources and deliver exceptional service. Collaborate with stakeholders to execute strategies for business objectives, manage service teams, and ensure effective scheduling of CRDM implant coverage.
remote, United States$125k – $135k/yrFull TimeLead / Manager
Thermal Works
Lead the preventive maintenance (PM) program, ensuring compliance with standards and schedules. Manage PM contract delivery and field execution quality, while tracking compliance and findings. Oversee service call workflows and ensure timely resolution aligned with SLA expectations.
remote, United StatesFull TimeLead / Manager
GOT BUGS INC
Manage and support the virtual CSR team, overseeing hiring, onboarding, and training. Monitor call quality and sales performance, track KPIs, and handle escalated customer issues. Ensure effective CRM usage and manage lead follow-up, scheduling, and team development.
remote, United StatesFull TimeLead / ManagerUnisys
Provide direction to Field Engineering supervisors and teams across multiple locations. Identify trends and issues related to system releases or upgrades. Ensure end-to-end support for identified issues and manage procurement activities.
remote, United StatesFull TimeMiddle (2-4 years)
Danaher Corporation
Lead a team of Field Service Engineers to ensure exceptional customer service and equipment uptime. Manage service execution, installations, and customer escalations while driving continuous improvement initiatives.
remote, DC, United States$130k – $148k/yrFull TimeLead / Manager
Asurion
Manage a network of service providers to ensure quality performance and compliance with client obligations. Monitor customer experience and financials, develop strategic plans for improvement, and conduct regular visits to service providers.
remote, United StatesFull TimeLead / Manager
TEKsystems
Oversee operational leadership for the Tech Ops team, managing work intake, prioritization, and workload coordination. Ensure service performance across media workflows and applications, driving work from intake through resolution.
remote, CA, United States$91k/yrFull TimeJunior (<2 years)
NeoWork
Prepare and submit client requests to the correct carrier, ensuring complete and accurate files. Follow up with underwriters until decisions are made, execute approved bonds promptly, and manage 25 to 35 open requests weekly.
remote, United StatesFull TimeJunior (<2 years)
Mitel
Lead client engagement with senior leadership to define business outcomes and service expectations. Oversee service delivery across multiple customers, ensuring compliance with contracts and governance processes. Monitor cost drivers to align with budget and contractual expectations.
remote, United StatesFull TimeSenior (5+ years)Ensono
Own end-to-end service delivery for complex, multi-service accounts, ensuring SLAs and KPIs are met. Lead operational reviews, incident governance, and corrective action plans. Oversee change coordination and manage account financial activities, including budget tracking and consumption reporting.
remote, United States$96k – $145k/yrFull TimeSenior (5+ years)
Gallagher
Manage the renewal process by gathering client information and delivering tailored solutions. Identify coverage gaps, review claims, and drive sales of additional services. Mentor team members, conduct audits for compliance, and maintain accurate client data using Gallagher’s systems.
remote, Rolling Meadows, IL, United StatesFull TimeLead / Manager
Pioneer Management Consulting
Direct and coordinate Service Desk and Desktop Support operations, ensuring service continuity and effective incident management. Supervise technical and clerical staff, manage performance, and maintain coverage.
remote, Denver, CO, United States$141k – $192k/yrFull TimeJunior (<2 years)
Motorola Solutions
Manage day-to-day operations of PremierOne, Flex, and Emergency Call Handling software. Ensure contractual obligations are met, provide expertise in software and mobile video solutions, and drive resources to resolve complex customer issues.
remote, Southeast, United States$100k – $115k/yrFull TimeMiddle (2-4 years)
Darkhorse Tech
Manage and develop five team leaders, overseeing service delivery and performance metrics. Ensure consistency in client experience and technician standards across teams. Address escalated client issues and establish service processes and documentation standards.
remote, United States$85k/yrFull TimeJunior (<2 years)F6 Data Solutions
Lead and develop a service team of technicians, overseeing recruitment, onboarding, and performance management. Manage service project bidding, including estimating costs and coordinating schedules. Ensure safe technical execution and maintain visibility into service requests and progress.
remote, Irving, TX, United StatesFull TimeLead / Manager
RepliGen Corporation
Lead and develop a team of Field Service Engineers across North America. Ensure operational excellence by managing service interventions, customer complaints, and continuous improvement initiatives.
remote, United States$130k – $160k/yrFull TimeLead / Manager
Hewlett Packard Enterprise
Manage and coordinate operational activities of technical on-site teams, addressing customer escalations and technical issues. Provide guidance on process improvements and ensure compliance with service contracts.
remote, United States$115k – $251k/yrFull TimeLead / Manager
Honeywell
Lead a team of ~10 Field Engineers and ~35 extended team members to ensure safe and efficient field service delivery. Optimize workforce planning, metrics, and documentation to meet customer commitments.
remote, United States$119k – $148k/yrFull TimeJunior (<2 years)10,000,000+ more jobs available!
