Companies across the country are actively seeking a skilled service delivery manager to oversee client relationships and ensure seamless operational performance. With 500+ open positions available, this remote opportunity allows professionals throughout the USA to lead service excellence initiatives from anywhere. Demand for this role continues to grow as organizations prioritize efficient, customer-focused service management.
The ideal candidate brings strong communication skills, a solid grasp of ITIL frameworks, and proven experience managing SLAs, escalations, and cross-functional teams. Employers hiring a service delivery manager typically look for someone who can balance technical understanding with people leadership, ensuring both client satisfaction and internal efficiency. Familiarity with ticketing systems, performance metrics, and process improvement methodologies is highly valued, along with the ability to manage multiple projects simultaneously in a fast-paced environment.
Remote service delivery manager positions have become increasingly common as businesses embrace distributed teams and digital collaboration tools. This flexible work setup allows professionals to coordinate service operations, manage vendor relationships, and support clients across different time zones without being tied to a single office location. The hiring outlook remains strong, particularly in industries like IT, telecommunications, and managed services, where reliable delivery leadership is essential to business continuity.
If you're ready to take the next step in your career, explore current service delivery manager vacancies through Global Work AI. Whether you're an experienced professional or looking to expand your leadership footprint, this is an excellent time to apply and connect with organizations that value strong service delivery expertise. Discover new opportunities today and take charge of your next career move.
Jobgether
Lead and scale a managed IT services organization, overseeing reactive support, escalated technical services, and service coordination teams. Manage escalations, monitor departmental performance against KPIs, and improve service delivery processes.
remote, United States$120k – $150k/yrFull TimeDirector
Ensono
Manage day-to-day service delivery for assigned accounts, monitoring SLAs, SLOs, and KPIs. Facilitate operational reviews, coordinate incident communications, and support change management.
remote, United States$75k – $118k/yrFull TimeMiddle (2-4 years)Nile Global
Manage end-to-end delivery of networking solutions for enterprise customers, ensuring projects are completed on time and within scope. Coordinate internal teams, deployment resources, and third-party partners.
remote, CA, United StatesFull TimeSenior (5+ years)Nile Global
Manage end-to-end delivery of networking solutions for enterprise customers, ensuring projects are completed on time and within scope. Coordinate internal teams, deployment resources, and third-party partners.
remote, United StatesFull TimeSenior (5+ years)
TSC
Lead enterprise IT systems modernization and manage large IT projects with a focus on Data & IT Operations integration. Ensure operational service delivery by coordinating service delivery team activities. Oversee project resource alignment, service management, and change control.
remote, United StatesFull TimeLead / ManagerJobgether
Oversee end-to-end delivery of telecommunications and IT services, managing customer projects from initiation to implementation.
remote, AL, United StatesFull TimeSenior (5+ years)
FusionTek
Lead and manage the Reactive, Escalated, and Service Coordination teams, overseeing staffing, ticket life-cycle, and workload balancing. Ensure proper escalation of tickets and manage KPIs for resolution time and client satisfaction.
remote, United States$120k – $150k/yrFull TimeDirector
Oxford Global Resources
Manage client engagements from kickoff through closeout, ensuring deliverable quality and timeliness. Track time, expenses, and budget consumption, and communicate status updates to the Delivery Lead.
remote, United States$80k – $110k/yrFull TimeMiddle (2-4 years)
VSE Corporation
Manage field service repair operations, including scheduling and tracking service work, communicating with customers and technicians, and adjusting schedules based on equipment availability. Oversee warranty claim submissions and track payments while providing updates to leadership.
remote, United StatesFull TimeLead / Manager
RegScale
Lead customer engagements from discovery to production readiness, ensuring deliverables align with project scope and budget. Configure RegScale workflows and demonstrate platform capabilities.
remote, United StatesFull TimeSenior (5+ years)
A.C. Coy
Lead daily operations of the Service Management organization, ensuring efficient service delivery and operational stability. Provide governance and oversight of the Managed Service Provider, monitoring performance and compliance with SLAs.
remote, United StatesFull TimeLead / ManagerJobgether
Lead customer experience and operational performance for Managed Security Services accounts. Oversee service governance, customer health, incident communications, and continuous improvement initiatives.
remote, United States$90k – $122k/yrFull TimeLead / Manager
Unisys
Lead managed Cloud & Infrastructure services, ensuring SLA and KPI achievement. Oversee incident response, technical coordination, and service restoration. Drive operational accountability and identify recurring issues for resolution.
remote, United StatesFull TimeLead / Manager
Logicalis
Manage customer success for Managed Security Services, ensuring service performance and customer health. Lead service reviews and incident communications, translating technical findings into business insights.
remote, United States$90k – $122k/yrFull TimeSenior (5+ years)
Bright Vision Technologies
Oversee infrastructure capacity planning and management, ensuring service availability and performance. Maintain service documentation and performance dashboards while coordinating activities across technical and business teams.
remote, United StatesFull TimeMiddle (2-4 years)
DataBP
Own delivery for a portfolio of market data clients, managing the client lifecycle from implementation to ongoing reports and enhancements. Run discovery sessions, advise on best practices, and translate requirements into delivery plans.
remote, United StatesFull TimeSenior (5+ years)
GHX
Manage and cultivate customer relationships within assigned accounts, ensuring customer retention and satisfaction. Lead the implementation of managed services solutions, coordinate with cross-functional teams, and provide support for escalations.
remote, United States$47k – $59k/yrFull TimeJunior (<2 years)
Mission Lane
Oversee delivery across Acquisitions, ensuring timely and quality execution of cross-functional initiatives. Map dependencies, risks, and open questions for new work, maintaining current plans as delivery signals change.
remote, United States$96k – $125k/yrFull TimeMiddle (2-4 years)
EY
Design, build, deploy, and customize complex technical solutions for software application delivery and system integration projects. Conduct tests and analyze results to ensure software meets standards. Define test strategy, plan, implement, and assure quality for large projects.
remote, Des Moines, IA, United States$87k – $225k/yrFull TimeSenior (5+ years)
HP
Formulate strategies for performance metrics, escalation, and change management. Manage high-risk projects and lead cross-functional teams to ensure SLA delivery and policy compliance.
remote, United States$93k – $144k/yrFull TimeLead / Manager
SPHERE Technology Solutions
Lead implementations and upgrades of SPHEREboard, managing a delivery pod of technical engineers. Guide clients through infrastructure readiness and perform hands-on configuration and troubleshooting. Develop delivery models and standard playbooks to improve implementation efficiency.
remote, United StatesFull TimeLead / Manager
CDW
Lead and oversee Professional Services delivery, ensuring efficient execution and strong client outcomes. Collaborate with Sales, Solution Architects, and Services teams to maximize financial performance.
remote, United States$121k – $170k/yrFull TimeLead / Manager
Danaher Corporation
Lead a team of Field Service Engineers to ensure exceptional customer service and equipment uptime. Manage service execution, installations, and customer escalations while driving continuous improvement initiatives.
remote, DC, United States$130k – $148k/yrFull TimeLead / Manager
DataBank (DataBank Holdings)
Lead a team of Technical Project Managers to deploy customer data center fit out orders, ensuring projects are delivered on time and within budget. Manage a portfolio of large-scale projects, assess risks, and develop mitigation strategies.
remote, United StatesFull TimeDirector
TEKsystems
Oversee operational leadership for the Tech Ops team, managing work intake, prioritization, and workload coordination. Ensure service performance across media workflows and applications, driving work from intake through resolution.
remote, CA, United States$91k/yrFull TimeJunior (<2 years)
Ondaro (US)
Manage technical relationships and daily engagement for a portfolio of customers. Provide technical guidance, oversee platform configuration, scripting, troubleshooting, and solution design.
remote, United States$145k – $175k/yrFull TimeLead / Manager
Mitel
Lead client engagement with senior leadership to define business outcomes and service expectations. Oversee service delivery across multiple customers, ensuring compliance with contracts and governance processes. Monitor cost drivers to align with budget and contractual expectations.
remote, United StatesFull TimeSenior (5+ years)Ensono
Own end-to-end service delivery for complex, multi-service accounts, ensuring SLAs and KPIs are met. Lead operational reviews, incident governance, and corrective action plans. Oversee change coordination and manage account financial activities, including budget tracking and consumption reporting.
remote, United States$96k – $145k/yrFull TimeSenior (5+ years)
Palo Alto Networks
Manage key account ownership and high-touch relationship management for strategic customers. Act as the primary post-sales contact, guiding customers through their journey across multiple product lines.
remote, United States$128k – $207k/yrFull TimeLead / Manager
Blue Acorn iCi
Own delivery outcomes and operational performance across complex accounts. Translate client commitments into operating plans, governance structures, and quality standards. Lead delivery reviews, manage risks, and oversee financial health and resource capacity.
remote, United States$165k – $200k/yrFull TimeLead / Manager
Harris Computer
Lead daily operations to provide high-quality IT support, focusing on both technical and application support. Manage Tier 1 and Tier 2 workflows, ensuring adherence to SLA and OLA commitments. Identify operational gaps and facilitate process improvements and automation strategies.
remote, United States$50k – $80k/yrFull TimeLead / ManagerUnisys
Lead managed infrastructure and workload automation services, ensuring SLA and KPI achievement. Oversee the Incident Response Team for incident triage and service restoration.
remote, United StatesFull TimeLead / Manager
Pioneer Management Consulting
Direct and coordinate Service Desk and Desktop Support operations, ensuring service continuity and effective incident management. Supervise technical and clerical staff, manage performance, and maintain coverage.
remote, Denver, CO, United States$141k – $192k/yrFull TimeJunior (<2 years)
Darkhorse Tech
Manage and develop five team leaders, overseeing service delivery and performance metrics. Ensure consistency in client experience and technician standards across teams. Address escalated client issues and establish service processes and documentation standards.
remote, United States$85k/yrFull TimeJunior (<2 years)
Mercury
Lead high-impact programs to evolve customer experience (CX) support delivery, focusing on expanding and optimizing BPO partnerships. Identify opportunities for service delivery model changes, build operational and financial cases, and lead transitions from scoping to stabilization.
remote, California, United States$139k – $193k/yrFull TimeSenior (5+ years)
Hewlett Packard Enterprise
Manage and coordinate operational activities of technical on-site teams, addressing customer escalations and technical issues. Provide guidance on process improvements and ensure compliance with service contracts.
remote, United States$115k – $251k/yrFull TimeLead / Manager
Direct Travel
Oversee the delivery of global travel management services, ensuring compliance with contractual obligations and service levels. Monitor and improve service performance, manage operational issues, and lead service reviews.
remote, United StatesFull TimeLead / Manager
3Cloud
Lead delivery across a portfolio of accounts, setting strategy, prioritization, and governance. Serve as an executive-level client partner, influencing outcomes and investment decisions. Drive financial performance, aligning delivery with revenue and margin objectives.
remote, United States$148k – $212k/yrFull TimeDirectorGHX
Manage customer relationships to enhance utilization of GHX solutions, ensuring customer retention and satisfaction. Lead implementation of managed services for new customers, monitor quality metrics, and develop campaigns to improve customer KPIs.
remote, United States$65k – $87k/yrFull TimeJunior (<2 years)
Attain Partners
Lead the technical delivery of enterprise data integration and migration initiatives, including solution architecture, technical discovery, data mapping, development oversight, testing, deployment, and production readiness.
remote, United States$140k – $180k/yrFull TimeLead / Manager10,000,000+ more jobs available!
