Service delivery manager

TEKsystems is currently seeking an experienced, hands-on Service Delivery Manager to provide operational leadership for a Technical Operations (Tech Ops) team. Dedicated to Tech Ops and reporting through the PMO, this role partners closely with TechOps leadership, project manager, and business stakeholders to balance operational support with project work. The Service Delivery Manager owns operational work intake, prioritization, workload coordination, stakeholder communication, and service performance across business-critical media workflows and Tech Ops-owned applications which include Dalet Flex (MAM), Xytech, and related platforms.

Acting as the operational hub of the team, this individual drives work from intake through resolution, balances team capacity, coordinates internal and vendor escalations, establishes service visibility, and holds owners accountable for timely follow through so technical staff can remain focused on execution.

Technical Operations creates, prepares, stores, distributes, and provides access to media assets. They create promos and programs, process and deliver commercials, and receive/prepare/deliver/archive all the movies, specials, and series to network distributors and VODs. They also maintain the technical specs for all media.

Skills

Experience with Service delivery, resource management, stakeholder communication, capacity management, Dalet Flex, Xytech, operations management, media, jira, itil, SLA management, Media Asset Management, broadcast operations, content supply chain.

Additional Skills & Qualifications

Skills & Attributes

• Takes ownership, sets priorities, and keeps work moving.
• Makes sound decisions based on urgency, impact, and capacity.
• Effectively balances workloads based on skills and availability.
• Drives timely, consistent service from intake through resolution.
• Sets expectations and builds productive business relationships.
• Communicates clearly and influences others without formal authority.
• Handles challenges confidently and knows when to hold the line or escalate.
• Assesses issues quickly and determines the appropriate course of action.
• Identifies opportunities to improve efficiency and service delivery.
• Partners effectively across technical, project, and business teams.
• Confidently challenges assumptions and stands behind sound decisions.

This is a long term contract role.

Job Type & Location

This is a Contract position based out of Studio City, CA.

Pay and Benefits

The pay range for this position is $45.00 - $70.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.