Organizations across the country are strengthening their service management teams, and demand for skilled ITSM professionals continues to rise. This remote opportunity offers 22 open positions for candidates ready to support IT operations, streamline workflows, and improve service delivery across distributed teams. With businesses increasingly relying on structured IT frameworks, this is an ideal moment to explore ITSM vacancies that offer flexibility and long-term growth.
Success in this role calls for strong knowledge of ITIL practices, incident and change management, and service desk tools such as ServiceNow or Jira Service Management. Employers seek candidates who can analyze workflows, document processes clearly, and communicate effectively with both technical and non-technical stakeholders. Problem-solving skills, attention to detail, and the ability to manage multiple priorities are especially valued, as companies look to hire a ITSM specialist capable of maintaining stability while driving continuous improvement.
Remote ITSM work in the USA typically involves close collaboration with distributed IT teams, using cloud-based platforms to monitor tickets, track performance metrics, and ensure smooth service delivery. As more companies adopt hybrid infrastructure and digital-first support models, the outlook for remote ITSM positions remains strong, with steady demand spanning healthcare, finance, and technology sectors nationwide. Employers increasingly value professionals who can adapt quickly to evolving toolsets and maintain consistent service quality regardless of location.
If you are ready to advance your career and explore rewarding ITSM jobs in the USA, now is the time to take the next step. Global Work AI connects motivated professionals with employers seeking dependable, detail-oriented talent. Explore current openings and discover how your expertise can make a lasting impact in a growing, remote-friendly field.
BLACK HILLS FEDERAL CREDIT UNION
Provide services to members via ITM channels, including teller transactions and member services. Accurately balance a virtual cash drawer and perform daily teller functions.
remote, SD, United StatesFull TimeJunior (<2 years)
Caylent
Manage IT support tickets, troubleshoot and resolve internal IT infrastructure issues. Lead IT project implementations, including design and deployment of new systems. Monitor SaaS and IT solutions performance, making recommendations for improvements.
remote, United StatesFull TimeSenior (5+ years)
Franciscan Health
Oversee and govern IT Service Management (ITSM) processes, ensuring alignment with organizational standards. Facilitate governance forums and represent processes in audits. Lead design and re-engineering of ITSM processes, defining workflows and establishing standards.
remote, IN, United States$90k – $124k/yrFull TimeSenior (5+ years)
Franciscan Alliance, Inc.
Oversee and govern ITSM processes, ensuring alignment with organizational standards and objectives. Facilitate governance forums and represent processes in audits and leadership discussions. Lead the design and re-engineering of ITSM processes, defining workflows and establishing standards.
remote, IN, United States$90k – $124k/yrFull TimeSenior (5+ years)
Rackner
Triage and categorize incoming incidents and service requests in ServiceNow ITSM, ensuring accurate case assignment. Monitor service-level agreements, document ticket histories, and analyze service trends for operational reviews.
remote, United StatesFull TimeJunior (<2 years)
Viant
Lead the architecture and implementation of DELMIAWorks/IQMS ERP solutions, optimizing modules for Supply Chain and Manufacturing. Manage system upgrades, automate transactions, and integrate with third-party platforms.
remote, United StatesFull TimeLead / ManagerRackner
Configure and maintain ServiceNow ITSM capabilities for incident management and service requests. Build service catalog items and provisioning workflows, and implement platform changes. Investigate configuration issues and troubleshoot workflows to enhance platform reliability.
remote, United StatesFull TimeMiddle (2-4 years)
A.C. Coy
Lead daily operations of the Service Management organization, ensuring efficient service delivery and operational stability. Provide governance and oversight of the Managed Service Provider, monitoring performance and compliance with SLAs.
remote, United StatesFull TimeLead / Manager
Innovatus Technology Consulting
Serve as the primary architect for BMC Remedy ITSM, overseeing platform configuration, upgrades, and integrations. Administer Dev, QA, and Production environments, ensuring operational health and performance tuning.
remote, United States$130k – $200k/yrFull TimeLead / Manager
Toyota Industries
Serve as a liaison between business stakeholders and IT teams to support the Dealer Management System (DMS). Gather and analyze business requirements, facilitate solution workshops, and implement technology solutions.
remote, AL, United States$94k – $152k/yrFull TimeSenior (5+ years)
Children's Health
Design, build, test, and support ServiceNow applications, workflows, and integrations. Develop business rules, client scripts, and UI policies using ServiceNow best practices. Collaborate with stakeholders to translate business requirements into technical solutions.
remote, TX, United StatesFull TimeSenior (5+ years)
Nordic Healthcare Group (NHG)
Implement, configure, and maintain CMDB policies and processes in compliance with ITIL. Drive deployment of ITOM Visibility and automated Service Mapping. Act as technical authority for the Identification and Reconciliation Engine (IRE) and ensure data integrity in the CMDB.
remote, United StatesFull TimeSenior (5+ years)
DriveTime
Design and configure ITOM alerting, incident prioritization rules, and escalation workflows within Freshservice. Build integrations between monitoring tools and Freshservice to automate incident management.
remote, United StatesFull TimeMiddle (2-4 years)
DecisionPoint | Cortek
Support the development and continual improvement of the ITSM Plan and Service Management System. Document ITSM policies and processes, analyze performance metrics, and identify gaps in service delivery. Facilitate process reviews and maintain documentation for service-management processes.
remote, IL, United StatesFull TimeJunior (<2 years)DecisionPoint | Cortek
Own the ITSM Plan's development, implementation, and continuous improvement. Establish and govern the Service Management System, overseeing 21 service-management processes. Lead the adoption of ITIL best practices, manage SLAs/SLOs, and ensure effective service delivery across the service lifecycle.
remote, IL, United StatesFull TimeLead / Manager
CRI Advantage
Lead technical delivery for ServiceNow implementations, facilitating client workshops and solution discussions. Guide development teams through Agile delivery, design and configure workflows, automation, dashboards, and integrations.
remote, United StatesFull TimeLead / ManagerMaximus
Assist with IT assignments, contribute to service delivery and process improvement initiatives, analyze user feedback and service metrics, and create reports and dashboards.
remote, United States$56k – $60k/yrFull TimeJunior (<2 years)
Seamless Migration
Configure and enhance ServiceNow ITSM modules including Incident, Problem, Change, and Service Catalog. Develop SLAs, assignment rules, and approval workflows. Build integrations with tools like Teams and Slack, and customize Service Portal experiences.
remote, United StatesFull TimeMiddle (2-4 years)
HealthEdge
Monitor ITSM tool for incidents and service requests, ensuring timely acknowledgment and classification. Perform initial triage, escalate issues as needed, and track job statuses using monitoring tools.
remote, United States$44k – $66k/yrFull TimeJunior (<2 years)
ServiceNow
Support pre-sales activities, conduct sales presentations, and lead solution discussions. Design solutions using Technology Workflow solutions and publish use cases. Mentor team members and promote continuous improvement practices for delivery materials.
remote, United StatesFull TimeSenior (5+ years)
ABACUS
Conduct triage for service tickets, ensuring proper categorization and routing. Monitor and review multiple boards for ticket flow, including Spam Cleanup and Client IT Boards. Manage dispatch of onsite service tickets and collaborate with vendors for scheduling.
remote, CA, United StatesFull TimeJunior (<2 years)
Ōura
Lead the migration from a legacy ITSM platform to a modern, AI-native one, ensuring no loss in service levels. Design service requests and knowledge management from the employee's perspective. Govern the service catalog and automate request fulfillment.
remote, United States$117k – $169k/yrFull TimeSenior (5+ years)10,000,000+ more jobs available!
