Companies throughout the USA are steadily expanding their IT teams, creating 500+ new openings for professionals ready to work remotely. This growth reflects rising demand for reliable, tech-savvy talent who can resolve customer issues from anywhere while keeping satisfaction high. If you're searching for technical support specialist remote jobs, now is an excellent time to explore new opportunities.
Successful candidates typically bring strong troubleshooting abilities, familiarity with ticketing systems, and clear communication skills that make complex concepts easy to understand. Employers value people who can multitask across chat, email, and phone channels while staying patient and professional under pressure. Experience with remote desktop tools, basic networking, and various operating systems is often expected, along with a customer-first mindset that turns everyday challenges into positive experiences.
Remote work in this field usually means flexible scheduling, home-based setups, and collaboration through digital platforms rather than in-person interaction. Across the USA, demand for technical support specialist positions continues to rise as more businesses shift customer service online, making this an increasingly stable and rewarding career path for tech-minded professionals.
If you're ready to hire a technical support specialist or explore the latest technical support specialist vacancies, Global Work AI connects talented professionals with employers seeking dependable remote experts. Take the next step toward a flexible, impactful career today.
Jobgether
Provide first-line customer support for software solutions, troubleshoot technical issues, and manage support requests via various channels. Document customer interactions and escalate complex issues to Tier 2 support.
remote, United States$50k – $53k/yrFull TimeJunior (<2 years)
Medius
Serve as the primary contact for customers, collaborating with level 2 and level 3 support teams. Diagnose complex technical issues and propose improvements to backend processes and diagnostic tools. Write expert articles and manage multiple tasks with urgency and proper prioritization.
remote, United States$72k – $75k/yrFull TimeJunior (<2 years)
Adaptive
Assist customers with technical support inquiries, focusing on advanced issues. Analyze logs and metadata to diagnose problems, replicate customer-reported issues, and troubleshoot integrations, particularly with QuickBooks Online.
remote, United StatesFull TimeJunior (<2 years)
Versapay
Serve as the escalation point for advanced technical issues involving ERP integrations, APIs, and middleware. Perform log analysis, error tracing, and root cause analysis. Collaborate with Product, Engineering, and QA teams to validate software releases and document troubleshooting steps.
remote, United States$70k – $75k/yrFull TimeJunior (<2 years)
State of Oregon
Provide technical support to eXPRS end users, monitor and filter service desk tickets, and analyze user issues. Support technical coding for ODDS Enrollment and Eligibilities, provide feedback on application enhancements, and conduct end user testing.
remote, OR, United States$54k – $83k/yrFull TimeMiddle (2-4 years)
GR8_TECH
Conduct end-to-end investigations for non-routine B2B operational tickets, focusing on transactional mismatches and integration failures. Validate API behaviors and query databases to inspect player states and reconcile discrepancies.
remote (anywhere)Full TimeMiddle (2-4 years)
Texas Health & Human Services Commission
Perform systems administration tasks including monitoring service tickets, resolving issues, and maintaining hardware inventory. Set up and configure computer systems, install and manage software, and ensure optimal system performance.
remote, TX, United States$54k – $71k/yrFull TimeLead / Manager
Salvo Software
Provide Tier 1 and Tier 2 technical support for users, managing the lifecycle of devices and user accounts. Handle endpoint management, including provisioning and troubleshooting. Support VPN access, diagnose connectivity issues, and assist with infrastructure projects.
remote, United StatesFull TimeMiddle (2-4 years)
AvidXchange, Inc.
Manage Tier 1 to Tier 2 customer inquiries via phone, email, or chat. Troubleshoot and test system components, utilizing case management systems to track support tickets.
remote, United StatesFull TimeJunior (<2 years)
AutoLeap
Provide front-line support to customers via live chat and calls, ensuring timely responses and resolutions to inquiries. Troubleshoot customer issues and escalate bugs and feature requests to the Product and Engineering teams as necessary.
remote, United StatesFull TimeJunior (<2 years)
Grainger Businesses
Assist customers by telephone with product selection, post-sales support, and troubleshooting for a wide range of Grainger products. Use multiple computer programs to document conversations and navigate product searches.
remote, Lake Forest, IL, United States$50k – $75k/yrFull TimeSenior (5+ years)
Schneider Electric
Provide advanced technical support for liquid cooling systems in data centers. Analyze alarms and operating data to identify root causes and corrective actions. Collaborate with various teams to resolve complex technical issues and improve troubleshooting practices.
remote, United States$86k – $130k/yrFull TimeSenior (5+ years)Schneider Electric
Provide advanced technical support for liquid cooling systems in data centers. Analyze alarms and operating data to identify root causes and corrective actions. Collaborate with various teams to resolve complex technical issues and improve troubleshooting practices.
remote, United States$86k – $130k/yrFull TimeSenior (5+ years)
LG Electronics
Provide expert technical guidance to HVAC Contractors and Distributors, resolving escalated system issues and ensuring customer satisfaction. Conduct technical training, interpret wiring schematics, troubleshoot Variable Refrigerant Flow (VRF) systems, and perform software and hardware updates.
remote, Farmers Branch, TX, United States$65k – $85k/yrFull TimeLead / ManagerCapsa Healthcare
Provide tier-two technical support for medication management products, handling customer calls and requests for quotations. Manage orders based on customer needs and production capabilities, triaging and escalating technical issues as necessary.
remote, OR, United StatesFull TimeMiddle (2-4 years)
TekWissen
Provide technical diagnostic assistance to dealership technicians via inbound calls and support tickets. Research vehicle repair information and follow a structured diagnostic process to resolve issues.
remote, MI, United States$42k – $44k/yrFull TimeJunior (<2 years)
LeadVenture Belize
Provide technical support to customers via calls, emails, and chats. Assist new customers with account setup and initial training. Maintain records of communications in the ticketing system and support the rollout of new products and strategies.
remote, United StatesFull TimeJunior (<2 years)
The Hello Team
Assist caregivers with HR inquiries and provide technical support for the HHAeX+ mobile application. Troubleshoot application-related issues, manage incoming calls, and maintain documentation of interactions. Route inquiries to appropriate departments and follow up on outstanding issues.
remote, United StatesFull TimeJunior (<2 years)Grainger Businesses
Assist customers by telephone with product selection, post-sales support, and troubleshooting for a wide range of Grainger products. Use multiple computer programs to document conversations and identify solutions.
remote, Tempe, AZ, United States$50k – $75k/yrFull TimeSenior (5+ years)Grainger Businesses
Assist customers by telephone in selecting the right products, providing post-sales support, and answering application and troubleshooting questions. Use multiple computer programs to document conversations and navigate product searches. Capture and relay customer feedback to product teams.
remote, United States$50k – $75k/yrFull TimeSenior (5+ years)
Drata
Serve as the primary escalation point for complex enterprise customer issues, providing hands-on technical support across multiple channels. Diagnose advanced issues with integrations and lead root cause analysis for sync failures and API-level problems.
remote (anywhere)$71k – $109k/yrFull TimeSenior (5+ years)
JM Huber Corporation
Provide technical and agronomic support to customers and sales teams. Design and evaluate field trials, develop trial protocols, and analyze product performance.
remote, IN, United States$85k – $111k/yrFull TimeSenior (5+ years)
ADI Global
Provide first-line support for integrators’ customers, resolving technical issues using advanced OvrC remote-management tools. Guide customers through troubleshooting various smart-home technologies, including network topology, multiroom audio, and surveillance systems.
remote, Lehi, UT, United StatesFull TimeJunior (<2 years)
ServiceTitan
Assist customers with software issues via phone, chat, email, and screen-sharing. Develop creative solutions and workflows to meet customer needs. Prevent escalations and resolve cases efficiently using support tools like Salesforce Support Console.
remote, United States$42k – $63k/yrFull TimeJunior (<2 years)
Centric Software
Coordinate cloud upgrades, software patch rollouts, and system maintenance with Support and Cloud Operations teams. Track and manage technical project timelines and deliverables using tools like JIRA.
remote, United StatesFull TimeJunior (<2 years)Grainger Businesses
Assist customers by telephone in a fast-paced call center environment, selecting the right product and providing post-sales support. Answer product application and troubleshooting questions for a range of Grainger products.
remote, United States$48k – $75k/yrFull TimeSenior (5+ years)
H&R Block
Provide technical support via phone, email, and chat for internal and external customers. Resolve user incidents using software solutions and troubleshooting skills. Document and track customer contacts accurately, and maintain a technical working knowledge of supported products.
remote, MO, United States$37k – $56k/yrFull TimeJunior (<2 years)
Thermo Fisher Scientific
Provide technical and application support for electrochemistry products, including troubleshooting and resolving customer inquiries. Collaborate with Quality teams to identify product issues and contribute to root-cause investigations.
remote, WY, United States$58k – $79k/yrFull TimeMiddle (2-4 years)
Nash
Investigate and resolve complex platform and integration issues, ensuring clear escalation to Engineering when necessary. Coordinate communication during P1 incidents and monitor Datadog dashboards for anomalies.
remote, United StatesFull TimeJunior (<2 years)
Filed
Provide technical support to tax firms by answering inquiries, troubleshooting issues, and reproducing problems. Write detailed tickets for engineering, find workarounds for clients, and identify patterns in customer reports to prevent widespread issues.
remote, United States$66k – $78k/yrFull TimeJunior (<2 years)
L.S. Starrett Company
Triage and resolve customer support cases involving metrology-system hardware, software, calibration, and connectivity. Provide support via phone, email, and remote tools, and conduct on-site visits as needed. Document cases thoroughly and collaborate with various teams to address complex issues.
remote, CA, United States$70k – $85k/yrFull TimeJunior (<2 years)HS GovTech
Provide Tier I and Tier II support for HS GovTech software applications, responding to customer inquiries and troubleshooting technical issues. Document support cases and manage requests through JIRA or similar platforms.
remote, United StatesFull TimeJunior (<2 years)HS GovTech
Provide Tier II/Tier III technical support for HS GovTech's SaaS platform, troubleshooting complex software and configuration issues. Manage support requests using JIRA, ensuring timely communication and documentation. Support client-specific configurations and assist with system administration.
remote, United StatesFull TimeSenior (5+ years)
Aquila Software Group
Provide tier 1 and 2 support for Azure Virtual Desktop, SQL databases, and MSIX app streaming. Troubleshoot and resolve technical issues, manage CI/CD pipelines using Octopus Deploy, and assist with database backups and disaster recovery.
remote, United StatesFull TimeJunior (<2 years)
Mogli Technologies
Provide first-line technical support for the Mogli SMS & WhatsApp application via various communication channels. Troubleshoot complex issues, collaborate with senior team members, and escalate unresolved issues.
remote, United States$60k – $70k/yrFull TimeJunior (<2 years)
Lincoln Electric
Provide technical support for robotic welding and cutting systems, including maintenance, troubleshooting, installation, and programming. Handle customer inquiries via phone, email, and chat, coordinating with resources for issue resolution.
remote, OH, United States$42k – $59k/yrFull TimeSenior (5+ years)Mazzella Lifting Technologies
Lead operational and process improvement initiatives to enhance manufacturing efficiency and system accuracy. Manage project scope, schedules, budgets, and resources for customer and internal projects.
remote, Cleveland, OH, United States$45k – $65k/yrFull TimeMiddle (2-4 years)
Motorola Solutions
Deliver high-quality customer support using Zendesk, triaging tickets and resolving inquiries. Monitor SLA metrics, utilize diagnostic tools to troubleshoot SaaS issues, and collaborate with Product and Engineering teams on software bugs and enhancements.
remote, United States$75k – $85k/yrFull TimeMiddle (2-4 years)
PatientNow
Provide software application support to customers via phone, email, and ticketing systems. Diagnose and resolve software-related issues, including hardware integrations. Document customer interactions and escalate complex issues as needed.
remote, United StatesFull TimeJunior (<2 years)
Assembly Software
Provide technical support to customers via phone, email, and chat, troubleshooting software, Windows, network, and remote desktop issues. Document solutions, escalate complex issues with detailed handoffs, and handle first-line API requests.
remote, United StatesFull TimeJunior (<2 years)10,000,000+ more jobs available!
