Companies nationwide are expanding their remote technical support teams, and we're currently hiring for 500+ technical support engineer positions to help meet growing customer demand. This remote role offers the flexibility to work from anywhere in the USA while tackling meaningful technical challenges. If you're searching for technical support engineer jobs in the USA, this opportunity offers both stability and room for professional growth.
Successful candidates typically bring strong troubleshooting abilities, a solid understanding of networking fundamentals, and hands-on experience with operating systems like Windows, macOS, or Linux. Familiarity with ticketing systems, remote desktop tools, and basic scripting can set applicants apart. Equally important are communication skills, since explaining technical concepts clearly to non-technical users is central to the job. Employers hiring a technical support engineer often value patience, analytical thinking, and a genuine passion for solving problems as much as raw technical knowledge.
Remote work has become the standard arrangement for many technical support roles, allowing companies to tap into talent across different time zones while giving engineers greater flexibility over their schedules. Demand for technical support vacancies continues to rise as businesses invest in digital infrastructure and prioritize excellent customer experiences. This shift has made remote technical support careers increasingly viable, competitive, and rewarding for professionals throughout the country.
If you're ready to take the next step in your career, explore current technical support engineer positions available through Global Work AI. Our platform connects skilled professionals with companies actively looking to hire a technical support engineer for remote opportunities nationwide. Take a moment to review open roles and find the right fit for your skills and career goals today.
Jobgether
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing systems. Troubleshoot and resolve common technical issues, escalate complex cases to senior engineers, and maintain thorough case documentation.
remote, United States$68k/yrFull TimeJunior (<2 years)
Dragos
Serve as the primary contact for incoming support requests via email, chat, phone, and ticketing. Triage cases, troubleshoot, and resolve common issues in customer environments. Document cases thoroughly and support routine product upgrades and configuration changes.
remote, United States$68k/yrFull TimeJunior (<2 years)
Rocket Companies
Deliver advanced technical support for IBM Guardium Data Security and Multi-Factor Authentication solutions. Diagnose and troubleshoot escalated issues, perform root cause analysis, and collaborate with customers and internal teams to drive resolution.
remote, United States$58k – $78k/yrFull TimeJunior (<2 years)
Glean
Provide proactive and reactive technical support to Glean customers, prioritizing issues and developing resolution plans. Create and maintain customer-specific runbooks and knowledge articles, assist in configuration and setup of new content sources, and educate customers on product features.
remote, United States$120k – $170k/yrFull TimeJunior (<2 years)Glean
Provide proactive and reactive technical support to Glean customers, prioritizing issues and developing resolution plans. Create and maintain customer-specific runbooks and knowledge articles.
remote, United States$143k – $170k/yrFull TimeJunior (<2 years)
Chainguard
Triage, investigate, and resolve complex customer issues with Chainguard Images. Collaborate with Engineering to escalate critical problems and document new issues for the Knowledge Base. Maintain communication with customers to ensure satisfaction and adherence to SLAs.
remote, United StatesFull TimeSenior (5+ years)
Oracle
Investigate and resolve application issues using troubleshooting tools and SQL queries. Manage support tickets from investigation to resolution, prioritizing incidents based on severity and customer impact.
remote, United StatesFull TimeJunior (<2 years)Oracle
Investigate and resolve application issues using troubleshooting tools and SQL queries. Manage support tickets from initial investigation to resolution, prioritizing incidents based on severity and customer impact.
remote, United StatesFull TimeJunior (<2 years)
RadNet
Provide advanced technical support for strategic customer accounts, ensuring timely resolution of complex issues related to PACS, RIS, and healthcare IT applications. Maintain strong relationships with customer stakeholders, manage support cases, and communicate incident statuses.
remote, IA, United States$70k – $80k/yrFull TimeSenior (5+ years)
Rheem Manufacturing Company
Provide pre and post-sale technical support for refrigeration products, assist field organization with technical inquiries, collaborate with Engineering and Quality teams to resolve issues, develop technical literature, conduct site visits, support customer factory visits, and assist in pricing…
remote, United States$76k – $131k/yrFull TimeMiddle (2-4 years)
DeepHealth
Provide advanced technical support for strategic customer accounts, ensuring timely resolution of complex issues related to PACS, RIS, and healthcare IT applications. Manage assigned support cases, maintain communication with customers, and document troubleshooting activities.
remote, San Diego, CA, United States$70k – $80k/yrFull TimeSenior (5+ years)Jobgether
Provide technical support to enterprise customers, troubleshoot issues, and coordinate escalations. Deliver training sessions on platform features and identify opportunities for process improvements and automation.
remote, CT, United States$120k – $140k/yrFull TimeMiddle (2-4 years)Nihon Kohden America
Provide remote technical support for biomedical devices, including patient monitoring systems and ventilators. Diagnose and resolve hardware, software, and configuration issues, and assist with system configuration and software updates.
remote, United States$54k – $73k/yrFull TimeJunior (<2 years)
Microsoft
Lead cross-team collaboration to resolve complex customer technical issues, providing technical analysis to drive incident resolution. Mentor Technical Support Engineers and ensure high levels of customer satisfaction.
remote, United States$86k – $170k/yrFull TimeMiddle (2-4 years)
Slide
Deliver expert-level technical support for BCDR products, lead troubleshooting for complex data backup and recovery issues, perform advanced data restores and cloud failovers. Serve as an escalation point for support engineers, collaborate with engineering teams, and maintain documentation.
remote, CT, United StatesFull TimeLead / Manager
Acre Security
Provide technical support to customers via phone and ticketing systems, troubleshoot software and networking issues, and maintain documentation within support systems. Participate in after-hours on-call rotation and create reports as directed by leadership.
remote, AZ, United StatesFull TimeJunior (<2 years)
Wingtra AG
Provide advanced technical support for escalated cases, investigating issues related to drone hardware, payloads, flight planning, and post-processing. Collaborate with engineers in Zurich to resolve complex problems, review customer datasets, and manage case histories in HubSpot.
remote, CT, United StatesFull TimeMiddle (2-4 years)Jobgether
Investigate and resolve complex technical issues escalated from Tier 1 support. Collaborate with engineering, product, and customer success teams to ensure effective solutions. Analyze system logs and use Linux tools to identify root causes.
remote, United StatesFull TimeJunior (<2 years)
Agiloft
Investigate and resolve advanced technical issues escalated from Tier 1 support. Collaborate with Product, Engineering, and QA teams on issue resolution. Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
remote, United StatesFull TimeJunior (<2 years)
Synopsys
Provide technical support for electromagnetics simulation tools including Ansys HFSS and SIwave. Troubleshoot issues related to signal integrity, power integrity, and crosstalk across various design workflows.
remote, CO, United States$76k – $114k/yrFull TimeSenior (5+ years)Lifelancer
Provide advanced technical support for GE HealthCare software and customer hardware, leading escalations and incident management. Support implementations, upgrades, and migrations while collaborating with project teams.
remote, United States$108k – $162k/yrFull TimeLead / Manager
Applied Materials
Provide technical support for complex equipment issues, including troubleshooting and root cause analysis. Develop action plans and support field engineers with coaching and documentation. Collaborate with engineering teams and recommend improvements for product performance.
remote, AZ, United States$96k – $132k/yrFull TimeLead / Manager
Johnson & Johnson Innovative Medicine
Provide technical support for J&J MedTech Robotics capital equipment, triaging and resolving inquiries. Collaborate with cross-functional teams to address complex technical issues, participate in emergency on-call coverage, and mentor junior Technical Support Engineers.
remote, United States$71k – $114k/yrFull TimeSenior (5+ years)
Newxel
Investigate and resolve complex technical issues, identifying root causes using logs and monitoring tools. Reproduce customer API issues with Postman and analyze API logs. Address networking and security issues, including DNS and TLS configurations.
remote, United StatesFull TimeMiddle (2-4 years)Hercules
Resolve customer app issues by debugging and advising on architecture and integrations. Update the platform or AI agent to prevent recurring issues. Maintain and update the knowledge base with known issues.
remote, United States$75k/yrFull TimeJunior (<2 years)
Keysight Technologies, Inc.
Resolve customer-reported issues via phone, email, and on-site engagements. Troubleshoot complex issues across software solutions and cloud-native environments, performing root-cause analysis.
remote, TX, United States$107k – $178k/yrFull TimeSenior (5+ years)
Runpod
Manage Level 1 support tickets, providing timely resolutions for technical and non-technical issues. Communicate effectively with customers about their issues and escalate complex problems to Level 2 analysts.
remote, United States$42k – $52k/yrFull TimeJunior (<2 years)
Cogent Security
Own technical escalations from triage to resolution across integrations, agent behavior, and data pipelines. Debug issues in Fortune 500 environments using logs, APIs, and agent traces. Write bug reports, drive fixes, and ship small scripts and tooling.
remote, United StatesFull TimeSenior (5+ years)
PacerPro
Investigate and resolve customer issues related to notifications and document handling, escalating complex problems to engineering. Manage customer configurations and user accounts, supporting enterprise onboarding and integrations.
remote, United States$95k/yrFull TimeJunior (<2 years)
Qube Cinema
Provide technical support to AAM customers, managing support cases in Halo and JIRA. Diagnose faults in AAM products, perform network fault finding, and escalate issues as necessary.
remote, United StatesFull TimeJunior (<2 years)
Everbridge
Investigate and troubleshoot customer support requests, managing tickets from initial investigation through resolution or escalation. Communicate findings and recommendations clearly to customers, document all steps taken, and collaborate with internal teams to resolve issues.
remote, United States$56k – $70k/yrFull TimeJunior (<2 years)
Vultr
Provide advanced technical support for Vultr’s products, serving as an escalation point for complex issues. Respond to customer inquiries, lead incident analysis, and coordinate with internal teams to resolve platform-level problems.
remote, AL, United States$60k – $81k/yrFull TimeLead / Manager
Tines
Provide technical support for Tines Cloud and self-hosted deployments, resolving complex customer issues via multiple channels. Develop innovative solutions to maximize customer investment in Tines, and document workflows.
remote, United StatesFull TimeMiddle (2-4 years)
Evotym
Own technical support requests from B2B merchants and payment providers in Russian and English. Investigate root causes of complex payment issues and drive corrective actions. Analyze transaction failures using transaction IDs, logs, and API responses.
remote (anywhere)Full TimeJunior (<2 years)
Gruve
Handle inbound customer calls related to Unity Software, assisting laboratory customers with software issues. Document customer interactions in Salesforce and manage cases to resolution.
remote, United StatesFull TimeJunior (<2 years)
DataBank (DataBank Holdings)
Serve as the primary point of contact for overnight customer incidents, monitoring and responding to alarms for internal and customer systems. Troubleshoot and resolve issues related to Windows, Linux, Cloud, and Network environments.
remote, United StatesFull TimeMiddle (2-4 years)
RYZ Labs
Resolve customer technical issues end to end, acting as a filter before R&D. Manage technical onboarding for new pilots, ensuring timely go-live. Work with enterprise IT for SSO setup, CRM connections, and desktop app rollouts, while leading onboarding meetings and troubleshooting blockers.
remote, United StatesFull TimeJunior (<2 years)
Vectra
Manage a customer-facing third-tier support queue, diagnosing complex customer issues through lab reproduction and source-code analysis. Collaborate with customers and Sales via email, phone, and remote sessions, while engaging with Engineering for solutions.
remote, United States$80k – $90k/yrFull TimeSenior (5+ years)
Cimpress
Provide Level 2 technical support for escalated issues, assist in diagnosing high-priority production incidents, and troubleshoot application behavior. Monitor production systems, perform health checks, and collaborate with Engineering and DevOps teams.
remote, United StatesFull TimeSenior (5+ years)Cimpress
Provide Level 2 technical support for enterprise manufacturing applications, resolving escalated issues from customers and Tier 1 support. Troubleshoot application, configuration, API, and data-related issues while analyzing application logs and system metrics.
remote, United StatesFull TimeJunior (<2 years)10,000,000+ more jobs available!
