GW
Job search
Log inSign Up
  1. Remote Jobs
  2. USA
  3. Remote Technical Support Engineer jobs in the United States

Remote Technical Support Engineer jobs in the United States

Job type
Job type
Salary
Min. salary, $/year
Level
Level
Other remote roles in USA:
  • Application Support Engineer

Stop wasting hours
on applications

We find relevant roles, generate tailored resumes and cover letters, and apply automatically - you focus on interviews
Try it now
  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

Over 200,000 job seekers trust us

Diego Martínez
The AI tools here are outstanding. I found a job within a week of signing up, and the personalized job suggestions made the whole process effortless. I'm beyond impressed!
Feb 16, 2025
Brian Raine
I was skeptical, but this platform exceeded my expectations. The AI-driven resume builder helped me craft a professional resume. The auto-apply feature is a game-changer — saves so many tedious hours. I found a remote position eventually. Highly recommend Global Work.
Feb 16, 2025
Tomi Horvat
This site is amazing! The AI tools saved me so much time. I secured two contracts.
Feb 16, 2025
Elias Nyman
This platform is a must for anyone searching for freelance opportunities. The tools to optimize CVs and cover letters were invaluable. I've already referred a few friends because the results speak for themselves!
Feb 16, 2025
Ruben
This site has revolutionized the way I search for jobs. The AI-powered tools helped me polish my applications, and I've already signed a contract with a fast-growing tech startup as a part-time marketer.
Feb 16, 2025
Zayn
I was overwhelmed with my job search until I discovered GlobalWork. The AI CV builder helped me craft a standout resume, and I love that I can auto-apply to jobs without worrying about duplicates or scams. It feels good to know I'm only seeing verified listings.
Mar 9, 2025
Lena Kindler
My experience with Global Work AI has been fantastic. The platform tailors your resume and cover letter perfectly to each job description, making the whole application process so much easier. I even secured a job through the site and would recommend it to anyone looking.
Nov 24, 2025
Janos Kocsis
I am glad to have landed a job as an online tutor by using this Global Work platform. The CV builder was really helpful. I was also able to use the auto-apply feature, which saved me time. It is an ideal platform to look for remote jobs.
Nov 10, 2025
Andrea Martins
Global Work AI does a perfect job at collecting jobs that need people right away. The AI personalized my application for each role it applied to while passing the ATS compliance checks. I would highly recommend this service to other job seekers.
Aug 23, 2025

Technical Support Engineer, Remote — Join Our Growing Team Across the USA

Companies nationwide are expanding their remote technical support teams, and we're currently hiring for 500+ technical support engineer positions to help meet growing customer demand. This remote role offers the flexibility to work from anywhere in the USA while tackling meaningful technical challenges. If you're searching for technical support engineer jobs in the USA, this opportunity offers both stability and room for professional growth.

Successful candidates typically bring strong troubleshooting abilities, a solid understanding of networking fundamentals, and hands-on experience with operating systems like Windows, macOS, or Linux. Familiarity with ticketing systems, remote desktop tools, and basic scripting can set applicants apart. Equally important are communication skills, since explaining technical concepts clearly to non-technical users is central to the job. Employers hiring a technical support engineer often value patience, analytical thinking, and a genuine passion for solving problems as much as raw technical knowledge.

Remote work has become the standard arrangement for many technical support roles, allowing companies to tap into talent across different time zones while giving engineers greater flexibility over their schedules. Demand for technical support vacancies continues to rise as businesses invest in digital infrastructure and prioritize excellent customer experiences. This shift has made remote technical support careers increasingly viable, competitive, and rewarding for professionals throughout the country.

If you're ready to take the next step in your career, explore current technical support engineer positions available through Global Work AI. Our platform connects skilled professionals with companies actively looking to hire a technical support engineer for remote opportunities nationwide. Take a moment to review open roles and find the right fit for your skills and career goals today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What does a technical support engineer do in a remote role?

    A technical support engineer in a remote role helps customers or internal users resolve product, software, or hardware issues without being on-site. In the USA, remote technical support engineer jobs typically involve diagnosing problems by phone, chat, email, or ticketing systems, documenting solutions, and escalating complex cases to engineering or product teams. You may also guide users through setup, configuration, and best practices while keeping service levels on track. Because the work is remote, strong written communication and time management matter as much as technical skill, so it helps to review current listings for the tools and workflows employers use.
  • What skills and qualifications are required for a technical support engineer job in the USA?

    Most employers hiring for technical support engineer roles in the USA look for a mix of technical knowledge and customer-facing communication. Common requirements include troubleshooting ability, familiarity with operating systems, networking basics, SaaS platforms, and ticketing tools such as Zendesk, Jira Service Management, or ServiceNow. A bachelor’s degree in computer science or a related field is sometimes preferred, but hands-on experience and certifications can also carry weight. Remote positions often value clear documentation skills, patience, and the ability to work independently. Check postings carefully, since qualifications can vary by industry and product complexity.
  • What is the average salary for a remote technical support engineer in the USA?

    Pay for a remote technical support engineer in the USA varies by experience, industry, and employer size. Based on current market patterns, many entry-level and mid-level roles fall roughly between $55,000 and $85,000 a year, while senior or specialized technical support engineer positions can go higher, especially in SaaS, cybersecurity, or cloud-focused companies. Remote compensation may also include bonuses, overtime eligibility, or shift differentials if support spans multiple time zones. Since salary ranges change quickly, compare recent job listings and note whether the role is truly technical support or closer to product support or systems support.
  • What troubleshooting, ticketing, and customer support responsibilities come with a technical support engineer role?

    Day-to-day work usually centers on identifying root causes, resolving incidents, and keeping customers informed. A technical support engineer commonly reproduces issues, checks logs, tests configurations, and works through escalating ticket queues in tools like Zendesk, Jira, or ServiceNow. In a remote USA role, you may also prioritize urgent requests, write clear case notes, and coordinate with engineering when bugs or outages are involved. Customer support duties often include explaining technical steps in plain language and following up until the issue is closed. Reviewing a job description can help you see whether the role is more break-fix, product support, or customer success-adjacent.
  • What does the hiring process typically look like for a remote technical support engineer job?

    The process for a remote technical support engineer role in the USA usually starts with an application review and recruiter screening, followed by one or more interviews focused on troubleshooting and communication. Many employers include a practical assessment, such as diagnosing a sample ticket, explaining how you’d handle an outage, or walking through past support scenarios. For remote jobs, hiring teams may also evaluate your comfort with asynchronous communication, documentation, and working across time zones. Final rounds often cover teamwork and customer handling. It’s useful to compare timelines across listings, since startup and enterprise hiring processes can look quite different.
  • How do technical support engineer jobs compare with help desk support and IT support specialist roles?

    A technical support engineer role is often more technical and product-focused than a help desk support job, which usually handles password resets, access issues, and basic user requests. Compared with an IT support specialist, a technical support engineer is more likely to troubleshoot software defects, integration issues, and escalations tied to a company’s product or platform. In the USA, remote technical support engineer jobs may require deeper system knowledge and stronger collaboration with development teams. If you’re deciding between titles, compare the scope of tickets, the tools used, and whether the role supports internal staff or external customers.
  • What career growth opportunities are available after working as a technical support engineer?

    Experience as a technical support engineer can lead to several paths, especially in the USA’s growing software and technology market. Many professionals move into senior support, escalation engineering, solutions engineering, customer success, QA, implementation, or product operations. Others use the role as a bridge into systems administration, DevOps, or software engineering after building strong troubleshooting and communication skills. Remote experience is especially valuable because it shows you can manage complex work independently. If you’re planning your next step, look at current openings to see which skills employers want for advancement and how they map to related technical roles.

Resources

  • Frequently asked questions
  • Contact us
  • Privacy policy
  • Money back policy
  • Terms of use

Top job offers

  • Data Analysis
  • Data Entry Clerk
  • Customer Service Rep
  • Human Resource
  • Marketing Manager
  • Customer Service Manager
  • Project Manager
  • Financial Manager
  • Account Manager
  • Operations
Career Blog
  • AI for Job Seekers
  • Career Development
  • Cover Letters
  • Job Interviews
  • Job Search
  • Resume
  • Salary & Job Offers
  • Workplace
Top Companies
  • JPMorganChase
  • Starbucks
  • EY
  • Accenture
  • Capgemini
  • Allied Universal
  • Bosch
  • Citi
  • Aramark
  • Compass Group
GW
Copyright © 2026, Global Work AI
The names and logos of the companies mentioned are trademarks of their respective owners. Unless explicitly stated, these references are not intended to indicate any endorsement or affiliation with Global Work AI. By continuing to use the website, you agree to the Terms and Conditions and the Privacy Policy.
Copyright © 2026, Global Work AI

500+ jobs found

  • airSlate

    airSlate

    3 days ago

    Technical support engineer

    About airSlate airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow,...

    remote, United States
    Full TimeJunior (<2 years)
  • Abnormal

    Abnormal

    6 days ago

    L1 technical support engineer

    About the Role You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've...

    remote, United States
    $63k – $91k/yrFull TimeMiddle (2-4 years)
  • LinearB

    LinearB

    9 days ago

    Lead technical support engineer

    LinearB is a Leader in the inaugural Gartner Magic Quadrant for Developer Productivity Insights Platform. Our platform correlates data across your SDLC stack to identify bottlenecks and automate...

    remote, Boston, MA, United States
    Full TimeSenior (5+ years)
  • Talkdesk

    Talkdesk

    9 days ago

    Technical support engineer

    The Technical Support Engineer - Premium Care serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity,...

    remote, United States
    $45k – $79k/yrFull TimeEntry with Degree
  • Tyson & Mendes LLP

    Tyson & Mendes LLP

    9 days ago

    Technical support engineer (west coast hours)

    TYSON & MENDES is looking for an IT Help Desk Technician to be remote support assisting firm employees nationwide. This candidate is responsible for troubleshooting issues and determining the best...

    remote, United States
    $50k – $71k/yrFull TimeJunior (<2 years)
  • Miratech

    Miratech

    13 days ago

    Technical support engineer

    Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital...

    remote (anywhere)
    Full TimeMiddle (2-4 years)
  • Virtuous

    Virtuous

    14 days ago

    Technical support engineer (tier 2) - payments team

    Position Summary As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key...

    remote, United States
    Full TimeJunior (<2 years)
  • Intracom Telecom

    Intracom Telecom

    14 days ago

    Technical support engineer

    INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we...

    remote, United States
    Full TimeSenior (5+ years)
  • VGS

    VGS

    16 days ago

    Technical support engineer

    VGS is the world's leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of...

    remote, AZ, United States
    $80k – $110k/yrFull TimeLead / Manager
  • Agave

    Agave

    16 days ago

    Technical support engineer (tse)

    tl;dr: Fresh off a $15M Series A led by Accel (total funding now $20M+), Agave is growing fast and scaling the team. We're hiring a hands-on, technical support engineer to become a true expert on the...

    remote, United States
    Full TimeJunior (<2 years)
  • Ping Identity

    Ping Identity

    16 days ago

    Senior technical support engineer - elite

    About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something...

    remote, United States
    $80k – $100k/yrFull TimeSenior (5+ years)
  • Verisma

    Verisma

    16 days ago

    Technical support engineer i

    Position Summary: Technical Support Engineer I provides enterprise-level assistance to our customers. They are responsible for diagnosing and troubleshooting software and hardware problems and help...

    remote (anywhere)
    Full TimeJunior (<2 years)
  • Net Health

    Net Health

    16 days ago

    Technical support representative i (technical support engineer i) - remote

    About Net Health Belong. Thrive. Make a Difference. Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be...

    remote, United States
    $44k – $55k/yrFull TimeJunior (<2 years)
  • Ordr

    Ordr

    17 days ago

    Technical support engineer (tse)

    About the Role ORDR is seeking a highly experienced Technical Support Engineer (6+ years) to support enterprise customers across networking, SaaS, security, and connected-device (IoT/IoMT/OT)...

    remote, United States
    $120k – $150k/yrFull TimeSenior (5+ years)
  • C1

    C1

    17 days ago

    Technical support engineer

    C1 is the control plane for the agentic enterprise, empowering companies to adopt AI fearlessly. Our platform secures human and non-human identities, automates access, and accelerates AI adoption....

    remote, United States
    Full TimeMiddle (2-4 years)
  • Cyberhaven

    Cyberhaven

    17 days ago

    Technical support engineer

    About the Role This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Technical Support function at Cyberhaven. The Technical Support...

    remote, United States
    Full TimeJunior (<2 years)
  • Hyperbolic Labs

    Hyperbolic Labs

    20 days ago

    Technical support engineer

    Who We Are Hyperbolic Labs is on a mission to democratize AI by breaking down the barriers to computing power with our Open-Access AI Cloud. By making better use of idle computing resources across...

    remote (anywhere)
    Full TimeJunior (<2 years)
  • Recharge

    Recharge

    20 days ago

    Technical support engineer (est)

    Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce...

    remote, United States
    $51k – $64k/yrFull TimeJunior (<2 years)
  • Xylem

    Xylem

    21 days ago

    Technical support engineer

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with...

    remote, Colorado Springs, CO, United States
    $65k – $85k/yrFull TimeJunior (<2 years)
  • Experlogix

    Experlogix

    a month ago

    Technical support engineer

    Do you enjoy digging into challenging technical problems and finding creative solutions? If you're passionate about technology and enjoy learning how complex software systems work, we'd love to hear...

    remote, United States
    Full TimeJunior (<2 years)

10,000,000+ more jobs available!