Clever Benefits

Clever Benefits

·6 days ago

Member happiness team lead

Apply now

Location

remote, United States

Commitment

Full Time

Level

Lead / Manager

Required skills

Team LeadershipQuality AssuranceZendeskCoachingCommunication SkillsProblem-solvingSchedulingTrainingWorkflow ManagementEscalation ManagementHealth Tech

Job Description

Oversee daily operations

Quality assurance

Escalation triage

Onboarding/ongoing training

Maintain familiarity - current smart phone apps, services, networks, trends

New product launches/workflow changes/brief the team

Knowledge Base, & Macros - priority levels, tagging logic, escalations

Maintain team scheduling rotation 365

Lead team mtgs - keep the team aligned/connected

Recurring cross-functional mtgs, translating updates into actionable guidance

Point of contact for other teams/select client contacts

Smart phone

Zendesk

Coaching Skills

Health Tech

Written/verbal communication skills

Manage fast-paced environment

Problem-solving

Private remote network

FT

Benefits

PTO

Ready to join the team?

Apply now

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