Arizona Department of Administration
Clever Benefits
·6 days agoClever Benefits
·6 days agoMember happiness team lead
Location
remote, United States
Commitment
Full Time
Level
Lead / Manager
Required skills
Job Description
Oversee daily operations
Quality assurance
Escalation triage
Onboarding/ongoing training
Maintain familiarity - current smart phone apps, services, networks, trends
New product launches/workflow changes/brief the team
Knowledge Base, & Macros - priority levels, tagging logic, escalations
Maintain team scheduling rotation 365
Lead team mtgs - keep the team aligned/connected
Recurring cross-functional mtgs, translating updates into actionable guidance
Point of contact for other teams/select client contacts
Smart phone
Zendesk
Coaching Skills
Health Tech
Written/verbal communication skills
Manage fast-paced environment
Problem-solving
Private remote network
FT
Benefits
PTO
Ready to join the team?
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