Medical assistant - care team coordinator

Pro Care Innovations is seeking a motivated and patient-focused Care Team Coordinator (CTC) to join our growing Chronic Care Management (CCM) team.

This is an excellent opportunity for a Medical Assistant who enjoys building relationships with patients, coordinating care, and making a meaningful impact on patient health outcomes. As a Care Team Coordinator, you will serve as an ongoing point of contact for patients enrolled in our CCM program, helping them stay engaged in their healthcare journey while ensuring quality care coordination and documentation.

Remote/work-from-home opportunity available.

Responsibilities

• Build and maintain ongoing relationships with an assigned panel of CCM patients
• Conduct monthly patient outreach and care coordination activities
• Document patient interactions accurately and timely in accordance with CCM requirements
• Monitor patient needs, care plan updates, and follow-up items
• Address patient questions and concerns with professionalism and compassion
• Coordinate with providers and internal team members to support continuity of care
• Ensure all documentation meets regulatory and billing compliance standards
• Support patient retention and engagement efforts within the CCM program
• Maintain confidentiality and comply with HIPAA requirements

Qualifications

• Medical Assistant certification or equivalent healthcare experience required
• Strong communication and relationship-building skills
• Excellent organizational skills and attention to detail
• Ability to work independently while managing a patient caseload
• Comfortable with technology and electronic documentation systems
• Experience in Chronic Care Management (CCM), care coordination, case management, primary care, or population health is highly desirable
• Passion for helping patients improve their health outcomes through ongoing engagement and support

Schedule

Full-Time
Monday–Friday
Remote / Work-from-Home

Benefits

Benefits begin on the first of the month following 60 days of employment.

• Health Insurance (60% employer-paid employee coverage)
• Dental Insurance
• Vision Insurance
• 401(k) with employer match
• Paid Time Off (PTO)
• Paid Holidays
• Professional and supportive team environment
• Opportunities for growth within a rapidly expanding healthcare organization

Compensation

Compensation: Production-based with guaranteed minimum pay of $15.00 - $17.00/hour. Additional earnings through monthly productivity incentives.

Care Team Coordinators are compensated based on monthly CCM productivity and patient engagement activities. This structure rewards employees who successfully manage and support their assigned patient panel while maintaining high-quality patient care and documentation standards.

Example: A Care Team Coordinator managing a full patient panel may earn significantly more than the guaranteed minimum through productivity-based compensation.

Additional earning opportunities may be available based on healthcare experience, CCM experience, and overall performance.

About Pro Care Innovations

Pro Care Innovations partners with healthcare providers to improve patient outcomes through Chronic Care Management and other value-based care programs. Our team is dedicated to delivering compassionate, patient-centered support while helping providers enhance continuity of care and patient engagement.

All offers of employment with Pro Care Innovations are contingent upon the successful completion of a background check before the employee’s start date.