Company Overview

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectPatient Management, a subsidiary of SelectQuote, is a program that helps patients learn more about their chronic conditions and how they can manage them outside regular office visits through a comprehensive treatment plan created by their Care Navigator.

SelectPatient Management engages virtually with patients who have multiple chronic conditions such as diabetes, hypertension, and obesity. Our services are critical components of primary care that promote better health and reduce overall health care costs for the patient. The goal of this program is to improve patient's health and well-being by reducing care gaps, developing lifestyle goals, connecting patients to resources, and facilitating access to doctors to help manage their chronic conditions. Make a difference to patients who need you the most. Be their advocate. Empower them to take charge of their own health, and transform their lives through thoughtful, caring, and committed engagement.

This is a work from home job and you can be located anywhere in the continental US.

$18/hour base pay plus monthly bonus opportunities based on productivity.

Set Schedule - no evenings or weekend work required.

About the Role

The Care Navigator provides ongoing proactive patient services through regular communication and personalized care plans for patients participating in the Chronic Care Management Program. They assess patient health status, address concerns, and facilitate access to community resources to improve overall well-being. Key responsibilities include patient education and support, consistent patient check-ins, detailed documentation, and care coordination ensuring patients receive coordinated care across various healthcare providers such as PCPs, specialists, pharmacists, and other healthcare services.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Provide ongoing proactive services through monthly calls.
• Review the patient's current health status and appropriately escalate concerns to the physician via the escalation protocols. (Follow the patient escalation protocols and workflows to ensure that the patient is receiving quality and standard care).
• Providing education related to medical conditions and factors impacting patient’s health.
• Setting health-related goals based on medical conditions & patient’s priorities.
• Identifying and assisting in closing clinical and non-clinical care gaps.
• Empowering patients to make sustainable health behavior changes to improve their well-being.
• Continually providing motivation, encouragement, and support.
• Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols).
• Sharing community resource options to help patients access the necessary resources at the right time (e.g. transportation, food).
• Respond to patients, providers, and team leaders.
• Create, update, and maintain care plans using SelectPatient Management's proprietary software.
• Achieve monthly call goals based on Supervisor Care Navigator advisory on assigned patient caseload. Typically the expectation is CNs are making 40+ phone calls and/or 11+ patients billed per day.
• Maintain productivity and quality metrics as defined.
• Attend weekly team huddles to discuss organizational and team goals as well as strategies to best serve our patient population.

Skills/Abilities:

• Empathetic and active listener.
• Effective time management skills and demonstrates the ability to maintain focus and productivity in a remote setting consistently meeting deadlines and performance goals.
• Maintain a strong sense of responsibility and accountability ensuring productivity and performance standards are consistently met in a remote environment.
• Engage fully with colleagues and teams remotely ensuring effective communication, active participation, and seamless teamwork.
• Effectively and appropriately communicate with doctors and healthcare professionals ensuring clarity, professionalism, and accurate information exchange to support patient care and coordination.
• Strong communication and interpersonal skills (written and verbal).
• Proficient computer skills including Electronic Health Record, Microsoft programs, and Google Suite.
• Ability to work well independently in a fast-paced results-driven remote work environment.

Education and Experience:

• Certified or Registered Medical Assistant required.
• 2 or more years of experience in healthcare or a related field (3-5 years preferred).
• Family practice, internal medicine, and geriatrics office experience preferred.
• Ability to work full-time (40 hours per week).

Physical Requirements:

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate. Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

• Service: We create positive customer experiences.
• Entrepreneurship: We create, innovate & take risks.
• Leadership: We build & invest in high-performing teams.
• Empowerment: We embrace a changing environment.
• Courage: We challenge the status quo & drive continuous improvement.
• Teamwork: We help support & celebrate each other.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc. SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.