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  3. Remote It Support Specialist jobs in the United States

Remote It Support Specialist jobs in the United States

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Other remote roles in USA:
  • IT Support Technician
  • IT Support Engineer
  • IT Helpdesk Specialist
  • Technical Support Analyst

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Remote IT Support Specialist Jobs — Now Hiring Across the USA

Companies across the United States are expanding their technical teams, with 500+ open positions currently available for this remote role. Professionals who enjoy solving technical issues and supporting end users will find strong opportunities here, as demand for IT support specialist remote jobs continues to grow nationwide.

Strong candidates bring solid troubleshooting skills, familiarity with Windows and macOS systems, and experience with ticketing platforms like Zendesk or Jira. Employers value networking fundamentals, Active Directory knowledge, and clear communication, since this role blends technology with everyday problem-solving. Adaptability and a customer-first mindset make candidates stand out for open IT support specialist positions.

Remote work in this field typically involves secure VPN access, cloud-based helpdesk tools, and remote desktop software that let specialists resolve issues without visiting a site. Across the USA, employers increasingly embrace distributed teams, making it easier than ever to hire an IT support specialist regardless of location.

If you're ready to bring your expertise to a flexible, growing team, now is a great time to explore current IT support specialist vacancies. Global Work AI connects skilled professionals with employers seeking reliable remote talent, helping you find your next opportunity with confidence.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support specialist in the USA?

    Pay for an IT support specialist in the USA typically ranges from about $45,000 to $65,000 a year, with many roles landing around the low-to-mid $50,000s depending on employer size, industry, and ticket volume. Remote positions can pay similarly to office-based roles, though large tech firms and highly regulated industries may offer more. Seniority, certifications, and after-hours coverage can also raise compensation. For a clearer picture, compare current listings with related roles like help desk analyst or desktop support technician.
  • What skills, tools, and certifications are needed for a remote it support specialist role?

    Success in a remote IT support specialist role usually depends on strong troubleshooting, customer service, and clear written communication. Employers commonly want experience with Windows and macOS, networking basics, Active Directory, Microsoft 365, VPNs, and ticketing systems such as ServiceNow, Jira Service Management, or Zendesk. Certifications like CompTIA A+, Network+, or Microsoft certifications are frequently valued in the USA, especially for entry-level candidates. If the job supports cybersecurity-aware environments, familiarity with MFA and endpoint tools helps. Reviewing listings can show which tools are most requested.
  • What does an it support specialist do in a remote position day to day?

    Day to day, an IT support specialist working remotely handles user issues through chat, email, phone, or a ticketing portal. Typical tasks include resetting passwords, fixing account access problems, supporting software installs, troubleshooting laptops and peripherals, and documenting resolutions in the help desk system. In the USA, remote teams often support users across time zones, so clear handoffs and accurate notes matter. The role also includes escalating unresolved issues to higher-tier support and keeping service levels on track, which you can see reflected in many current job descriptions.
  • What are the typical work hours and on-call expectations for a remote it support specialist in the USA?

    Most remote IT support specialist jobs in the USA follow standard business hours, often Monday through Friday, with some roles covering early morning or evening shifts to support distributed teams. Companies with 24/7 operations may require rotating on-call schedules, especially for incident response or critical system outages. On-call expectations vary by employer and industry, so it’s worth checking whether extra pay, shift differentials, or comp time is offered. If you’re comparing listings, pay attention to support coverage windows and escalation requirements.
  • How does the hiring process work for a remote it support specialist role?

    Hiring for a remote IT support specialist role usually starts with an online application and resume screening, followed by one or more interviews focused on troubleshooting, communication, and customer support scenarios. In the USA, employers may add a practical test covering ticket triage, account setup, or basic networking issues. Some companies also check remote work readiness, such as home internet stability and the ability to work independently. Final stages often include references and background checks, especially for roles with sensitive user data. Reviewing similar postings can help you prepare for each step.
  • What experience do employers usually look for in an it support specialist?

    Employers in the USA often look for 1 to 3 years of help desk, desktop support, or technical customer service experience, though entry-level candidates can qualify with strong internships or relevant certifications. Hands-on exposure to troubleshooting hardware, software, printers, and user access issues is highly valued, along with experience documenting tickets and supporting nontechnical users. For remote roles, proof that you can solve problems independently and communicate clearly is especially important. If you’re early in your career, compare these expectations with related support roles to find the best fit.
  • What are the career growth opportunities for an it support specialist?

    An IT support specialist can move into several strong career paths, including senior support, systems administration, network administration, cloud support, cybersecurity, or IT operations. In the USA, many professionals start in help desk roles and build toward higher-paying technical positions by earning certifications and gaining experience with endpoint management, identity access, and infrastructure tools. Remote work can also broaden opportunities because you’re not limited to local employers. Looking at job ladders in similar postings can help you map the next step and identify which skills to build first.

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500+ jobs found

  • Epicor Software Corporation

    Epicor Software Corporation

    Today

    Infrastructure support specialist | automotive & retail

    As an Infrastructure Support Specialist , you will deliver remote technical support and troubleshooting for customer hardware, peripherals, and network environments in automotive and retail...

    remote, United States
    $55k – $89k/yrFull TimeMiddle (2-4 years)
  • Thought Industries, Inc.

    Thought Industries, Inc.

    Today

    Tier 2 customer support specialist

    Company Description Thought Industries powers the Business of Value - enabling enterprises to unlock growth across the customer lifecycle. We help organizations drive measurable impact, maximize...

    remote, United States
    $55k – $65k/yrFull TimeJunior (<2 years)
  • DMI

    DMI

    Today

    Customer support representative specialist

    About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,...

    remote, United States
    $60k – $72k/yrFull TimeJunior (<2 years)
  • Perseus Group

    Perseus Group

    Today

    Application support specialist iii

    Position Summary The Application Support Specialist III is a senior technical support professional responsible for providing advanced technical expertise in the support, maintenance, troubleshooting,...

    remote, United States
    $77k – $94k/yrFull TimeMiddle (2-4 years)
  • CACI International

    CACI International

    a day ago

    Cloud support specialist

    Job Title: Cloud Support Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to...

    remote, United States
    $63k/yrFull TimeJunior (<2 years)
  • UnitedHealth Group

    UnitedHealth Group

    a day ago

    Dedicated network support specialist

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...

    remote, United States
    $36k – $65k/yrFull TimeJunior (<2 years)
  • GitBook

    GitBook

    a day ago

    Technical support specialist

    👋 A little about us We’re building the best platform for authoring, publishing, and maintaining world-class docs. Close to 40,000 sign-ups per month, over 100k Monthly Active Users, used by 2M+...

    remote, United States
    Full TimeJunior (<2 years)
  • Jobgether

    Jobgether

    a day ago

    It service desk specialist

    This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Service Desk Specialist based in the United States. This role...

    remote, United States
    $35k – $58k/yrFull TimeMiddle (2-4 years)
  • Jobgether

    Jobgether

    3 days ago

    Operations support specialist

    This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Operations Support Specialist based in United States. Join a...

    remote, United States
    $69k – $113k/yrFull TimeMiddle (2-4 years)
  • Montgomery County

    Montgomery County

    5 days ago

    Desktop support specialist (information technology specialist iii), grade 26

    About the Position Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $89,721 to $127,765, based on the...

    remote, MD, United States
    $90k – $128k/yrFull TimeMiddle (2-4 years)
  • Town of Gilbert

    Town of Gilbert

    5 days ago

    It specialist ii or iii

    We Are Seeking Team Gilbert has an exciting opportunity for an IT Specialist II or III who is innovative and driven to partner with business partners about front-line support and resolution of...

    remote, AZ, United States
    $56k – $105k/yrFull TimeLead / Manager
  • Fullbay

    Fullbay

    6 days ago

    It support specialist

    IT Support Specialist About us: At Fullbay, our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that...

    remote, Phoenix, United States
    Full TimeMiddle (2-4 years)
  • ABB

    ABB

    7 days ago

    Technical service specialist

    At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help...

    remote, VA, United States
    $69k – $110k/yrFull TimeJunior (<2 years)
  • Handshake

    Handshake

    7 days ago

    Support specialist, contract

    About Handshake Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job...

    remote, AZ, United States
    Full TimeJunior (<2 years)
  • Harris Computer

    Harris Computer

    7 days ago

    Technical and software support specialist

    What you’ll do Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries. Diagnose software issues and bugs, work with other members of...

    remote, PA, United States
    $70k – $100k/yrFull TimeJunior (<2 years)
  • IXOPAY

    IXOPAY

    7 days ago

    It specialist

    ABOUT IXOPAY IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. We equip merchants and enterprises with AI-driven intelligence, payment...

    remote, United States
    Full TimeJunior (<2 years)
  • Edmentum

    Edmentum

    8 days ago

    Technical support specialist

    WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning...

    remote, United States
    $38k – $45k/yrFull TimeSenior (5+ years)
  • Shield

    Shield

    9 days ago

    It support specialist

    Position Summary IronOrbit is seeking an experienced, customer-focused IT Support Specialist to join our remote Managed Services team. This role takes ownership of technical issues that require...

    remote, United States
    $46k – $60k/yrFull TimeMiddle (2-4 years)
  • Nixon Peabody

    Nixon Peabody

    12 days ago

    It service specialist

    The IT Service Specialist provides technical assistance to attorneys and staff, supporting the Firm’s hardware and software applications as defined in the production Service Catalogue. This role...

    remote, CA, United States
    $53k – $87k/yrFull TimeMiddle (2-4 years)
  • XYPN

    XYPN

    14 days ago

    It specialist

    About the role As our one and only IT Specialist, get ready for some lickety-split wardrobe changes, since you’ll be wearing multiple different hats a day! You’ll be the face of our IT help desk, our...

    remote, MT, United States
    $59k – $73k/yrFull TimeJunior (<2 years)
  • Expressable

    Expressable

    14 days ago

    It support specialist

    IT Support Specialist Status: Full-Time Non-Exempt | Direct Hire Pay: $30.00-$32.00 per hour Location: Remote We're a fast-growing, fully remote organization on a mission to make a real difference —...

    remote, United States
    $60k – $65k/yrFull TimeMiddle (2-4 years)
  • DMI

    DMI

    14 days ago

    End user support specialist - tier 1

    About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,...

    remote, MD, United States
    Full TimeJunior (<2 years)
  • Glytec

    Glytec

    15 days ago

    Application support specialist

    Job Details: Job Location: Atlanta (HQ) - Atlanta, GA, Position Type: Full Time, Salary Range: Undisclosed Application Support Specialist Remote (U.S.) • Full-Time • 24/7 On-Call Rotation For 20...

    remote, United States
    Full TimeJunior (<2 years)
  • SemiAnalysis

    SemiAnalysis

    15 days ago

    It specialist - us

    Position Overview We’re hiring an IT Specialist to own and support the core IT infrastructure that keeps SemiAnalysis running securely and efficiently. This role will be responsible for managing...

    remote, United States
    Full TimeJunior (<2 years)
  • PLACE Corporate Careers

    PLACE Corporate Careers

    16 days ago

    Technical support specialist

    Your Opportunity: At PLACE, we're building a category-defining company at the intersection of real estate, technology, business services, and the consumer. As a profitable, hypergrowth startup, on...

    remote, United States
    $42k – $54k/yrFull TimeJunior (<2 years)
  • Doma Technology LLC

    Doma Technology LLC

    17 days ago

    It specialist

    If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma Technology. About Us Doma Technology LLC offers solutions for lenders, real estate...

    remote (anywhere)
    $50k – $55k/yrFull TimeJunior (<2 years)
  • Cantata Health Solutions, LLC

    Cantata Health Solutions, LLC

    17 days ago

    Support services specialist

    This is a remote position. The Support Services Specialist is responsible for screening, diagnosing, researching, resolving and/or providing support to end-users for software application, systems,...

    remote, United States
    $65k – $75k/yrFull TimeMiddle (2-4 years)
  • Brown & Brown Insurance

    Brown & Brown Insurance

    20 days ago

    Application support specialist

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Oxford Risk Management Group is seeking an Application...

    remote, MD, United States
    $70k – $88k/yrFull TimeJunior (<2 years)
  • Fetch

    Fetch

    20 days ago

    Support specialist, 2nd shift

    About the Role: In the Support Specialist role, you represent Fetch every day as the connection between our users and everyone working behind the scenes. While helping our users and ensuring they...

    remote, United States
    $41k/yrFull TimeJunior (<2 years)
  • Careerswift

    Careerswift

    20 days ago

    Technical support specialist, tier 1

    ABOUT THE ROLE You will support users through chat, email, and phone, troubleshoot common technical issues, and escalate more complex problems when needed. The role is ideal for someone who enjoys...

    remote, United States
    $40k – $54k/yrFull TimeJunior (<2 years)
  • Our Sunday Visitor, Inc.

    Our Sunday Visitor, Inc.

    21 days ago

    Technical support specialist

    The Technical Support Specialist provides front-line technical support for OSV’s electronic product offerings. This role is responsible for responding to customer inquiries, diagnosing issues, and...

    remote, United States
    Full TimeJunior (<2 years)
  • Xperteez Technology

    Xperteez Technology

    21 days ago

    Computer user support specialists | remote - contract

    Role Title: Computer User Support Specialists Role Type: Contractor Location: Remote We are selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a...

    remote, United States
    Full TimeMiddle (2-4 years)
  • Meltwater

    Meltwater

    22 days ago

    Sr. it support specialist

    Description What We’re Looking For: Meltwater is in search of a Sr IT Support Specialist who will play a critical role in ensuring the world-class delivery of IT services to our New York City office...

    remote, NY, United States
    $75k – $85k/yrFull TimeSenior (5+ years)
  • Perseus Group, Constellation Software

    Perseus Group, Constellation Software

    22 days ago

    Application support specialist ii

    Application Support Specialist - Remote (Candidates in Jacksonville, Florida and Sharon, PA, desired; Remote OK) Position Summary The Application Support Specialist II is a technical support...

    remote, FL, United States
    $72k – $88k/yrFull TimeSenior (5+ years)
  • Milsoft Utility Solutions, Inc.

    Milsoft Utility Solutions, Inc.

    23 days ago

    Support specialist with emphasis on customer information systems (cis)

    SUPPORT Specialist (With Emphasis on Customer Information Systems-CIS) Department: Support Reports to: CIS Support Lead/Vice-President of Customer Service and Support Division: Remote Classification:...

    remote, Abilene, TX, United States
    Full TimeJunior (<2 years)
  • Rehmann

    Rehmann

    25 days ago

    It help desk specialist l2

    Your Passion. Your Purpose. If you’re here, you’re looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in...

    remote, MI, United States
    Full TimeJunior (<2 years)
  • State of Washington

    State of Washington

    a month ago

    Applications support supervisor (it application development senior/specialist)

    Applications Support Supervisor (IT Application Development Senior/Specialist) Description WSLCB Vision Safe communities for Washington State Mission Promote public, public health, safety and trust...

    remote, WA, United States
    $99k – $134k/yrFull TimeSenior (5+ years)
  • H&R Block

    H&R Block

    a month ago

    Support specialist-tech-s

    About the Role As a Support Specialist you will function as a single point of contact for all technical support for internal and/or external customers across the entire enterprise. In this capacity...

    remote, MO, United States
    $36k – $54k/yrFull TimeJunior (<2 years)
  • E

    ERP Integrated Solutions

    a month ago

    It support specialist

    Position Overview: We are seeking a dedicated and knowledgeable IT Support and Security Specialist to join our team. In this role, you will be responsible for providing technical support to...

    remote, CA, United States
    Full TimeMiddle (2-4 years)
  • Quanta Services

    Quanta Services

    a month ago

    It computer specialist

    About Us NorthStar Energy Solutions, a Quanta Services, Inc. (NYSE:PWR) company, is headquartered in Grand Prairie, TX and operates across the Central Southwest part of the United States. We are...

    remote, United States
    Full TimeJunior (<2 years)

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