Companies across the country are searching for a skilled it support manager to oversee help desk operations and keep technology running smoothly for distributed teams. With 500+ open positions available, this remote opportunity suits professionals who thrive on solving problems and leading support staff from anywhere in the USA. Demand for this role continues to grow as businesses invest in reliable, scalable IT infrastructure.
The strongest candidates bring a blend of technical expertise and leadership skills, including experience managing ticketing systems, troubleshooting hardware and software issues, and mentoring support technicians. Familiarity with cloud platforms, network security, and remote monitoring tools is highly valued, along with strong communication skills to liaise between technical staff and end users. Employers looking to hire a it support manager often prioritize candidates who can balance hands-on troubleshooting with strategic planning for IT service delivery.
Remote work has become a standard arrangement for this profession, allowing it support manager professionals to coordinate distributed teams using collaboration and remote-access tools. Companies throughout the USA are embracing flexible staffing models, and hiring outlook remains strong as organizations modernize their IT support structures. This shift creates steady demand for it support manager vacancies across industries, from healthcare to finance to tech startups.
If you're ready to advance your career, explore current it support manager positions available through Global Work AI. Our platform connects motivated professionals with companies seeking dependable remote talent, making it easier than ever to find your next opportunity. Take the next step and discover how your skills can make an impact today.
North American Partners in Anesthesia
Lead and develop the Service Desk team, overseeing daily operations including staffing, ticket management, and escalations. Utilize ServiceNow for incident management and reporting, monitor SLAs and KPIs, and ensure compliance with standard operating procedures.
remote, FL, United States$102k – $140k/yrFull TimeLead / ManagerBlockskye
Oversee daily operations of the IT Helpdesk team, ensuring timely resolution of technical issues and effective service delivery. Manage the IT managed service provider, maintain service level agreements (SLAs), and develop helpdesk procedures.
remote, MA, United StatesFull TimeLead / Manager
Dunhill Solutions
Provide 24x7 operational support for mission-critical enterprise applications, leading incident and major incident management. Conduct application monitoring, fault and performance monitoring, and root cause analysis.
remote, TX, United States$67k – $86k/yrFull TimeMiddle (2-4 years)
Turing
Design and solve IT operations and systems management scenarios to test AI reasoning. Write structured solutions covering IT governance, system integration, cybersecurity, and project delivery.
remote, New York, NY, United States$202k – $302k/yrFull TimeMiddle (2-4 years)
Transmit Security
Provide remote IT support to employees, managing onboarding and offboarding processes. Handle IT service requests through the ITSM system, ensuring timely resolution. Configure and support end-user devices, primarily Apple products, and manage IT asset inventory.
remote, United States$85k – $110k/yrFull TimeMiddle (2-4 years)
GE HealthCare
Serve as the primary contact for customers, ensuring timely resolution of service-related concerns. Manage maintenance activities, including preventive and remedial services, and oversee field services engineering.
remote, United States$92k – $138k/yrFull TimeSenior (5+ years)
Caretria
Lead client application support to enhance service quality and operational efficiency. Oversee technical support for software applications, troubleshoot issues, and manage application monitoring and incident escalation.
remote, United States$120k – $130k/yrFull TimeLead / Manager
Motive
Lead and manage a Tier 2 Technical Support team, ensuring performance, staffing, and scheduling meet SLAs and KPIs. Drive customer satisfaction metrics, manage escalations, and oversee incident management.
remote, United StatesFull TimeLead / Manager
State of Washington
Lead the Network Services function, ensuring the availability, performance, security, and resilience of network infrastructure and telecommunications. Develop strategic plans and operational priorities, establish service delivery standards, and oversee network monitoring and incident response.
remote, IA, United States$104k – $140k/yrFull TimeLead / Manager
Salvo Software
Provide Tier 1 and Tier 2 technical support for users, managing the lifecycle of devices and user accounts. Handle endpoint management, including provisioning and troubleshooting. Support VPN access, diagnose connectivity issues, and assist with infrastructure projects.
remote, United StatesFull TimeMiddle (2-4 years)
University of Iowa
Oversee daily support activities and ticket management for enterprise communication services. Provide operational support for maintenance, provisioning, and integration of communication solutions. Monitor service tickets, coordinate changes, and participate in change management processes.
remote, IA, United StatesFull TimeLead / Manager
DRIVENETS
Build and lead the advanced support organization for the AI Factory, including hiring T3 engineers and defining operational models. Own critical incidents, coordinate multi-vendor responses, and ensure effective customer communication.
remote, United StatesFull TimeDirector
Conduent
Lead EDW End User and Vendor Support, managing Help Desk operations, incident management, and service requests. Oversee vendor onboarding, access management, and training. Ensure compliance with SLAs and improve support processes across EDW applications and data services.
remote, CO, United States$71k – $92k/yrFull TimeLead / Manager
Onboarded
Triage, diagnose, and resolve technical issues from customers and partner support teams. Manage ticket queues based on urgency and impact, ensuring compliance operations are handled. Create and maintain help articles and automations to improve efficiency.
remote, United StatesFull TimeJunior (<2 years)
Boostlingo
Lead and mentor a team of 3 to 7 technical support specialists, managing performance and career growth. Own accountability for team OKRs and drive quality through ticket reviews and documentation of procedures.
remote, United StatesFull TimeLead / Manager
Phizenix
Serve as a technical subject matter expert on enterprise platforms, providing implementation guidance and troubleshooting. Develop custom configurations and scripting to meet client requirements, and manage the full lifecycle of technical issues.
remote (anywhere)Full TimeSenior (5+ years)
Farm Credit Careers
Lead the support and service delivery of business applications, ensuring timely resolution of issues. Oversee production processes including batch processing and tax reporting. Manage vendor relationships and drive continuous improvement initiatives.
remote, Saint Paul, MN, United StatesFull TimeSenior (5+ years)
Bg Prevent
Lead day-to-day support desk operations, ensuring timely and high-quality support for client technology plans. Own support performance metrics, serve as escalation point for critical incidents, and troubleshoot complex customer issues.
remote, United States$54k – $90k/yrFull TimeLead / ManagerR&S Northeast
Direct day-to-day operations of Helpdesk and Systems Administration teams, establishing priorities and ensuring alignment with business and compliance requirements. Oversee service delivery, incident management, and operational processes while promoting cross-training and documentation.
remote, Fountain Run, KY, United StatesFull TimeLead / Manager
Emerging Travel Group
Ensure the Altbook feature operates effectively by monitoring booking success rates and resolving supplier issues. Support client integrations, troubleshoot technical problems, and collaborate with vendors. Create and manage technical tasks for developers and maintain technical documentation.
remote, GA, United StatesFull TimeJunior (<2 years)CorVel Career Site
Lead the 24/7 National Help Desk team, ensuring high-quality tier-one support. Oversee daily operations, including monitoring ServiceNow ticket queues and inbound calls. Implement AI-driven solutions and continuous improvement initiatives.
remote, Portland, OR, United States$70k – $117k/yrFull TimeLead / Manager
Visionary Integration Professionals
Manage daily IT operations, ensuring systems run smoothly. Oversee network infrastructure maintenance and upgrades. Implement security measures to protect data and systems. Provide technical support for hardware, software, and network issues.
remote, United States$130k – $150k/yrFull TimeLead / Manager
Amazon
Lead technical teams in building and managing full application stacks, ensuring effective customer engagement and support. Oversee problem-solving initiatives and drive improvements in support-related processes.
remote, CA, United States$186k – $263k/yrFull TimeLead / Manager
PCF Insurance Services
Supervise IT support personnel, manage workload and escalations, and monitor service performance. Provide advanced support for Windows 11, Microsoft 365, and related technologies. Oversee support activities for employee onboarding, offboarding, and IT asset management.
remote, AL, United StatesFull TimeLead / Manager
CorVel Corporation
Lead the 24/7 National Help Desk team, ensuring high-quality tier-one support. Evaluate and implement AI-driven solutions for automation and self-service. Monitor ServiceNow ticket queues and manage daily operations, including issue resolution and team performance.
remote, United States$70k – $117k/yrFull TimeLead / ManagerHighline Warren
Provide onsite IT support for facility operations, troubleshooting Windows computers, Microsoft 365 applications, and peripherals. Manage incidents and service requests through Jira Service Management, maintain asset records, and assist with employee onboarding and offboarding.
remote, GA, United StatesFull TimeMiddle (2-4 years)
Marsh McLennan
Provide remote service desk support for enterprise applications, ensuring stability and performance. Troubleshoot and resolve technical issues, manage user requests, and collaborate with cross-functional teams.
remote, White Plains, NY, United States$52k – $90k/yrFull TimeSenior (5+ years)
CommandLink
Provide IT support across the company, including troubleshooting helpdesk tickets. Set up and configure laptops for new hires, ensuring compliance and readiness. Manage Microsoft Intune for device management and monitor Pulseway for system support.
remote, United StatesFull TimeMiddle (2-4 years)
DJ&A
Provide hands-on IT support for engineers and staff, owning issues from first contact to resolution. Troubleshoot and resolve technical issues related to Windows laptops, Microsoft 365, and network connectivity.
remote, FL, United StatesFull TimeMiddle (2-4 years)
Netomi
Manage day-to-day IT operations, including end-user support, device management, and troubleshooting. Ensure timely resolution of IT issues and oversee onboarding/offboarding processes. Administer core business systems and maintain system reliability and security.
remote (anywhere)Full TimeSenior (5+ years)
Apogee Engineering, LLC
Provide oversight in ITSM configuration management and implement ServiceNow for EACN operations. Customize software for trend analysis and support configuration change requests. Develop workflows and documentation aligned with ITIL best practices, and provide training on ITSM processes.
remote, United StatesFull TimeMiddle (2-4 years)
Pioneer Management Consulting
Direct and coordinate Service Desk and Desktop Support operations, ensuring service continuity and effective incident management. Supervise technical and clerical staff, manage performance, and maintain coverage.
remote, Denver, CO, United States$141k – $192k/yrFull TimeJunior (<2 years)
Digital Media Management
Manage technology operations for global studios, optimize technical infrastructure, and provide tech support. Collaborate with global IT teams on policies, leverage AI for efficiency, and ensure compliance with data protection.
remote, United States$105k – $125k/yrFull TimeSenior (5+ years)
Gismart
Manage incoming tickets in Zendesk focusing on billing issues. Provide quality support while adhering to SLAs and KPIs. Handle customer complaints and develop creative solutions. Collaborate with teams for reporting and bug resolution.
remote (anywhere)Full TimeJunior (<2 years)
CAI
Provide Level 1 technical support for hotel properties and corporate users, troubleshoot hardware and software issues, manage user accounts, and support Microsoft 365 environments.
remote, United StatesFull TimeSenior (5+ years)
Ping Identity
Monitor the health of premier accounts, organize ongoing support case reviews, and ensure prioritization. Educate customers on best practices, oversee post mortem activities, and manage critical incidents.
remote, CO, United States$90k – $105k/yrFull TimeSenior (5+ years)
Archy
Lead and develop a team of Migration Technical Customer Support Specialists, ensuring technical go-live readiness through data migrations, imaging/sensor setup, and phone/DNS transitions. Handle complex technical escalations, refine operational processes, and maintain documentation.
remote, United StatesFull TimeLead / Manager
Extended Stay America
Act as a liaison between IT and business functions to oversee and prioritize IT projects. Manage project portfolios, vendor relationships, and budget management. Develop IT/business capability roadmaps and ensure alignment with business strategies.
remote, Charlotte, NC, United StatesFull TimeLead / Manager
Magpie Health Analytics
Provide application support via phone, email, and ticketing systems. Manage support tickets from intake to resolution, troubleshoot routine application issues, and document error reproduction steps.
remote, Baltimore, MD, United StatesFull TimeJunior (<2 years)
6sense
Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote sessions. Manage user lifecycle processes, administer identity services, and support SaaS platforms. Deploy and maintain endpoints, develop automation scripts, and create documentation.
remote, United States$74k – $104k/yrFull TimeMiddle (2-4 years)10,000,000+ more jobs available!
