Businesses across the USA are expanding their technology teams, creating strong demand for skilled professionals in IT support engineer remote jobs. Currently, 500+ open positions are available for candidates who thrive in fast-paced, remote-first environments. This growth reflects a broader shift toward flexible, tech-enabled workplaces where technical specialists play a vital role in keeping operations running smoothly.
Successful candidates typically bring strong troubleshooting abilities, hands-on experience with networking, hardware, and software systems, and a solid understanding of ticketing platforms and remote desktop tools. Familiarity with Windows, macOS, and cloud-based collaboration tools is highly valued, along with excellent communication skills for guiding users through technical issues. Employers seeking to hire an IT support engineer often prioritize candidates who can balance technical expertise with patience and clear customer service.
Remote roles for IT professionals across the USA typically involve flexible scheduling, cloud-based ticketing systems, and virtual collaboration with distributed teams. As companies continue investing in remote infrastructure, IT support engineer vacancies are rising nationwide, reflecting sustained demand for reliable technical talent. This trend gives professionals the freedom to work from virtually anywhere while collaborating with organizations of varying sizes and industries.
If you're ready to take the next step in your career, exploring current IT support engineer positions can open doors to exciting, flexible opportunities. Global Work AI connects talented professionals with companies seeking dedicated technical specialists, making it easier than ever to find the right fit. Discover new possibilities and take charge of your future in technology today.
StrangeBee
Handle customer tickets related to system, network, and application issues, escalating to developers as necessary. Conduct calls and video meetings with customers for complex technical issues.
remote, CT, United States$95k – $105k/yrFull TimeMiddle (2-4 years)
Kinsta
Provide technical support to customers via live chat, taking ownership of issues and ensuring resolution. Research and troubleshoot customer problems, escalating unresolved issues to internal teams as necessary.
remote, United StatesFull TimeJunior (<2 years)
Cotiviti
Manage recovery efforts for production events, communicate with clients and management, and document outages. Troubleshoot application support and file processing issues, monitor support tickets, and collaborate with engineering teams.
remote, United States$70k – $110k/yrFull TimeLead / Manager
Jobgether
Provide remote IT help desk support, troubleshoot and resolve hardware, software, and networking issues. Perform on-site installations and configurations, manage multiple support requests, and collaborate with internal teams to deliver solutions.
remote, United States$68k – $87k/yrFull TimeSenior (5+ years)
Dunhill Solutions
Provide 24x7 operational support for mission-critical enterprise applications, leading incident and major incident management. Conduct application monitoring, fault and performance monitoring, and root cause analysis.
remote, TX, United States$67k – $86k/yrFull TimeMiddle (2-4 years)
Monarch Money
Serve as the primary contact for employee IT issues, resolving them via the ticketing platform. Handle SaaS administration across various tools, manage access requests, and support the Mac fleet. Write and maintain IT documentation and build automations to improve efficiency.
remote (anywhere)Full TimeJunior (<2 years)
NWN Carousel
Provide multi-faceted support to clients in an IT Service Desk capacity, including case creation and triage for incoming events. Diagnose and resolve technical issues related to desktop technologies, hardware, operating systems, and applications.
remote, United StatesFull TimeJunior (<2 years)
Endsight
Provide remote IT support across various systems and platforms, solve complex technical challenges, collaborate with teammates to enhance client experiences, and perform onsite installations and troubleshooting as needed.
remote, United States$68k – $87k/yrFull TimeSenior (5+ years)
Glean
Provide proactive and reactive technical support to Glean customers, prioritizing issues and developing resolution plans. Create and maintain customer-specific runbooks and knowledge articles, assist in configuration and setup of new content sources, and educate customers on product features.
remote, United States$120k – $170k/yrFull TimeJunior (<2 years)
Cleo (US)
Lead critical incident response for P1/P2 incidents, ensuring timely resolution and communication. Drive troubleshooting and root cause analysis for complex EDI, API, and SFTP issues. Monitor support workloads, manage backlog, and improve ticket quality.
remote, United States$70k – $80k/yrFull TimeSenior (5+ years)
RadNet
Provide advanced technical support for strategic customer accounts, ensuring timely resolution of complex issues related to PACS, RIS, and healthcare IT applications. Maintain strong relationships with customer stakeholders, manage support cases, and communicate incident statuses.
remote, IA, United States$70k – $80k/yrFull TimeSenior (5+ years)Jobgether
Lead the implementation of support systems and tools, overseeing configuration, data migration, and integrations. Design and optimize routing logic, SLAs, and reporting structures.
remote, United StatesFull TimeJunior (<2 years)Nihon Kohden America
Provide remote technical support for biomedical devices, including patient monitoring systems and ventilators. Diagnose and resolve hardware, software, and configuration issues, and assist with system configuration and software updates.
remote, United States$54k – $73k/yrFull TimeJunior (<2 years)
Microsoft
Lead cross-team collaboration to resolve complex customer technical issues, providing technical analysis to drive incident resolution. Mentor Technical Support Engineers and ensure high levels of customer satisfaction.
remote, United States$86k – $170k/yrFull TimeMiddle (2-4 years)
Trimark Associates
Troubleshoot and resolve issues in production applications, write SQL queries for data analysis, and diagnose issues across REST APIs and web applications.
remote, United StatesFull TimeMiddle (2-4 years)
Slide
Deliver expert-level technical support for BCDR products, lead troubleshooting for complex data backup and recovery issues, perform advanced data restores and cloud failovers. Serve as an escalation point for support engineers, collaborate with engineering teams, and maintain documentation.
remote, CT, United StatesFull TimeLead / Manager
Freshpaint
Serve as a frontline technical expert, troubleshooting and resolving complex technical issues across the stack. Investigate application behavior using Go, TypeScript, and SQL, and analyze system architecture to identify root causes.
remote, United StatesFull TimeJunior (<2 years)
Agiloft
Investigate and resolve advanced technical issues escalated from Tier 1 support. Collaborate with Product, Engineering, and QA teams on issue resolution. Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
remote, United StatesFull TimeJunior (<2 years)
Manila Recruitment
Serve as the final escalation point for unresolved issues from Level 1 and Level 2 support. Diagnose and resolve complex infrastructure, network, server, and endpoint anomalies.
remote, United StatesFull TimeLead / ManagerLifelancer
Provide advanced technical support for GE HealthCare software and customer hardware, leading escalations and incident management. Support implementations, upgrades, and migrations while collaborating with project teams.
remote, United States$108k – $162k/yrFull TimeLead / Manager
Onboarded
Triage, diagnose, and resolve technical issues from customers and partner support teams. Manage ticket queues based on urgency and impact, ensuring compliance operations are handled. Create and maintain help articles and automations to improve efficiency.
remote, United StatesFull TimeJunior (<2 years)
Specialty1 Partners
Oversee and manage systems and infrastructure in the Southern California region. Install, configure, test, and maintain operating systems and application software. Monitor application performance, identify bottlenecks, and implement solutions.
remote, CA, United States$75k – $85k/yrFull TimeJunior (<2 years)
Motive
Assist Technical Support Engineers (TSEs) with complex issues, providing coaching on troubleshooting and investigation techniques. Review TSE investigations, improve product knowledge, and create troubleshooting guides and documentation.
remote, United StatesFull TimeLead / Manager
Social Links NL B.V.
Provide technical support to customers via a ticketing system, ensuring timely resolution of requests. Investigate and troubleshoot product issues, document findings, and collaborate with internal teams to resolve problems.
remote, United StatesFull TimeJunior (<2 years)
Harris Computer
Support a 24×7 operational environment, handling Level 1 analysis and troubleshooting of application and infrastructure incidents. Conduct recording reviews, collect application logs, and escalate cases to the Development team.
remote, United StatesFull TimeMiddle (2-4 years)
Newxel
Investigate and resolve complex technical issues, identifying root causes using logs and monitoring tools. Reproduce customer API issues with Postman and analyze API logs. Address networking and security issues, including DNS and TLS configurations.
remote, United StatesFull TimeMiddle (2-4 years)
Keysight Technologies, Inc.
Operate and maintain Keysight's global Netskope platform, including SWG, CASB, and ZTNA. Serve as a technical escalation point for Netskope incidents and troubleshoot issues related to authentication and application access.
remote, United States$92k – $154k/yrFull TimeMiddle (2-4 years)
HumanSignal
Provide technical support to clients via email and support tickets, addressing inquiries related to Label Studio. Diagnose and troubleshoot software issues using debugging tools and logs. Collaborate with Product, Engineering, and Customer Success teams to resolve issues.
remote, United States$75k – $90k/yrFull TimeMiddle (2-4 years)
MasterControl
Provide in-depth technical support to customers, troubleshoot and analyze root causes of issues, identify software defects, and report them to development. Ensure timely resolution of customer issues while meeting Service Level Agreements.
remote, United StatesFull TimeJunior (<2 years)
LiveU
Field incoming requests via phone, email, and chat, taking ownership until resolution or escalation. Document support activities and identify priority situations for escalation. Collaborate across departments to resolve issues and report cases suitable for self-service or automation.
remote, United StatesFull TimeJunior (<2 years)
Cogent Security
Own technical escalations from triage to resolution across integrations, agent behavior, and data pipelines. Debug issues in Fortune 500 environments using logs, APIs, and agent traces. Write bug reports, drive fixes, and ship small scripts and tooling.
remote, United StatesFull TimeSenior (5+ years)
Confiant
Respond to security escalations and triage live malvertising incidents. Review flagged creatives, apply blocking decisions, and resolve disputes. Investigate issues using ad traces and debugging tools, verify integrations, and analyze discrepancies.
remote, United StatesFull TimeMiddle (2-4 years)
Unlimited Technology
Provide advanced remote technical support for complex issues across integrated security systems. Serve as the technical escalation point for Remote Support Engineer I and II personnel.
remote, United States$85k – $110k/yrFull TimeSenior (5+ years)
Blue Mantis
Provide first-level technical support to customers via phone and web tickets. Resolve problems reported to the service desk, ensuring timely communication on ticket status. Assist in troubleshooting and problem resolution while managing multiple open tickets simultaneously.
remote, United States$34k – $38k/yrFull TimeJunior (<2 years)
Element Technologies
Provide technical support to end users, resolving issues related to printers, password resets, MFA, and antivirus alerts. Manage tickets using ConnectWise PSA, maintain documentation in IT Glue, and assist with new user setups.
remote, United States$50k/yrFull TimeJunior (<2 years)
Qube Cinema
Provide technical support to AAM customers, managing support cases in Halo and JIRA. Diagnose faults in AAM products, perform network fault finding, and escalate issues as necessary.
remote, United StatesFull TimeJunior (<2 years)
GPL Technologies
Provide first-level IT support for desktop, software, hardware, and network issues. Respond to tickets via phone, email, and ticketing system, resolving common issues and escalating complex ones.
remote, CA, United States$60k – $80k/yrFull TimeJunior (<2 years)
Vultr
Provide advanced technical support for Vultr’s products, serving as an escalation point for complex issues. Respond to customer inquiries, lead incident analysis, and coordinate with internal teams to resolve platform-level problems.
remote, AL, United States$60k – $81k/yrFull TimeLead / Manager
Spreedly
Own complex technical investigations for top-tier customer accounts, analyze logs, and inspect API and SDK behavior. Reproduce customer issues in test environments and build actionable engineering escalations.
remote, United StatesFull TimeJunior (<2 years)
RYZ Labs
Resolve customer technical issues end to end, acting as a filter before R&D. Manage technical onboarding for new pilots, ensuring timely go-live. Work with enterprise IT for SSO setup, CRM connections, and desktop app rollouts, while leading onboarding meetings and troubleshooting blockers.
remote, United StatesFull TimeJunior (<2 years)10,000,000+ more jobs available!
