Companies throughout the USA are actively seeking talented professionals for incident manager remote jobs to keep critical systems running smoothly. With 175 open positions available, this remote role allows specialists to oversee response efforts from anywhere while collaborating with cross-functional teams. As businesses increasingly depend on digital infrastructure, demand for this expertise continues to grow, making it one of today's more sought-after career paths nationwide.
Successful candidates typically bring strong analytical thinking, calm decision-making under pressure, and clear communication with stakeholders at every level. Familiarity with ITIL frameworks, ticketing systems such as ServiceNow or Jira, and root-cause analysis methods is highly valued. Employers aiming to hire an incident manager also look for leadership qualities, the ability to coordinate fast-moving response efforts, and a proactive mindset toward minimizing downtime across complex technical environments.
Remote work has become the standard model for this profession across the USA, allowing companies to tap into a broader pool of qualified candidates regardless of geography. This shift reflects a growing trend toward distributed IT operations and around-the-clock coverage for global systems. As more organizations modernize their support structures, incident manager vacancies are expected to grow steadily, offering long-term stability and solid career growth for remote specialists.
If you are ready to take the next step in your career, Global Work AI connects motivated professionals with leading companies across the country. Explore current openings, showcase your expertise, and find the remote role that fits your goals. Your next opportunity in incident management could be just one application away.
North American Partners in Anesthesia
Lead and develop the Service Desk team, overseeing daily operations including staffing, ticket management, and escalations. Utilize ServiceNow for incident management and reporting, monitor SLAs and KPIs, and ensure compliance with standard operating procedures.
remote, FL, United States$102k – $140k/yrFull TimeLead / Manager
Sapiens
Own high-severity customer situations, managing major defects and stalled implementations. Lead recovery plans, triage escalations, and coordinate cross-functional teams to resolve issues.
remote, United StatesFull TimeSenior (5+ years)iCallidus
Serve as the central contact during cutover and go-live periods, monitoring operational status and coordinating incident responses. Manage and log incidents, ensuring timely communication with stakeholders. Maintain dashboards and action logs for real-time situational awareness.
remote, DC, United States$203k – $275k/yrFull TimeSenior (5+ years)
OpenAI
Lead the response to complex security incidents, establishing priorities and coordinating technical work streams. Drive containment and recovery decisions, maintain a decision log, and communicate incident status to stakeholders.
remote, United StatesFull TimeJunior (<2 years)
Myriad Genetics
Lead frontline support for live interfaces, triaging and resolving issues from clinics and EMR vendors. Monitor interface health, troubleshoot HL7 and FHIR REST API messages, and manage changes to live interfaces.
remote, United StatesFull TimeJunior (<2 years)
Dragos
Lead incident response engagements for Operational Technology (OT) customers, including triage, investigations, and threat hunts. Conduct post-incident reviews and integrate lessons learned into methodologies.
remote, United States$170k/yrFull TimeLead / Manager
Baringa
Lead and coordinate responses to major incidents, ensuring effective communication and service restoration. Own the Problem Management process, conducting root cause analysis and monitoring resolution efforts.
remote, United StatesFull TimeLead / Manager
Booz Allen Hamilton
Lead incident response teams and oversee complex digital forensic investigations across cloud environments. Ensure compliance with legal and regulatory requirements while managing client relationships and delivering high-severity incident responses.
remote, WY, United States$113k – $257k/yrFull TimeLead / Manager
NTT DATA Services
Lead day-to-day delivery of application support services across a diverse portfolio. Ensure achievement of SLAs, KPIs, and service quality targets. Manage Incident, Problem, Change, Request Fulfillment, and Release Management processes.
remote, United States$92k – $171k/yrFull TimeLead / Manager
Motive
Lead and manage a Tier 2 Technical Support team, ensuring performance, staffing, and scheduling meet SLAs and KPIs. Drive customer satisfaction metrics, manage escalations, and oversee incident management.
remote, United StatesFull TimeLead / Manager
Tailscale
Lead and mentor a team of software engineers, overseeing their performance and career development. Manage critical production services, including operational concerns like monitoring and incident response.
remote, United States$206k – $257k/yrFull TimeJunior (<2 years)
1Password
Lead the Device Trust Platform team, overseeing data pipelines, storage systems, and infrastructure for reliability at scale. Manage incident response, availability targets, and architectural decisions for multi-region systems.
remote, United States$127k – $206k/yrFull TimeLead / Manager
GitHub, Inc.
Lead the Product Security Incident Response Team (PSIRT) in vulnerability triage and remediation coordination. Drive CVE/CNA operations and manage external researcher engagement. Define key metrics and KPIs for incident response, ensuring sustainable execution of commitments.
remote, United States$145k – $384k/yrFull TimeLead / ManagerLegacy Residential Services LLC
Oversee incident management processes, ensuring compliance with laws and regulations. Review and approve service notes and General Event Reports (GERs). Conduct quality and risk management activities, including trend analysis of incident data.
remote, Pittsburgh, PA, United StatesPart TimeJunior (<2 years)
Transportation Insight
Manage incident resolution within the supply chain by coordinating with transportation carriers and clients. Gather and organize documentation, summarize key facts, and review open incidents to implement corrective action plans. Analyze market trends and lead discussions during conference calls.
remote, NY, United StatesFull TimeJunior (<2 years)
Palo Alto Networks
Lead recovery efforts from outages, ransomware attacks, and breaches, making rapid decisions during crises. Manage technical decisions on infrastructure repair or rebuild, and translate risks into business terms for executives.
remote, United States$158k – $217k/yrFull TimeLead / Manager
Stimulus Technologies
Manage the Network Operations Center, ensuring 24/7 monitoring and incident response. Set ticketing standards, declare outages, and communicate restoration estimates. Lead the NOC Technician team, design on-call rotations, and maintain NOC runbooks.
remote, CA, United StatesFull TimeLead / Manager
WEXWEXUS
Lead and develop a team of Client Service Managers, ensuring exceptional support and service delivery for key clients. Oversee all service activities, drive operational excellence, and elevate client satisfaction.
remote, ME, United States$92k – $116k/yrFull TimeLead / Manager
UHS
Manage and implement UHS Emergency Management and Environmental Risk programs. Provide consultation and guidance for regulatory compliance, disaster response, and recovery activities. Conduct audits and assist with corrective action plans.
remote, United StatesFull TimeLead / Manager
IXOPAY
Lead and develop two engineering teams focused on tokenization and compliance services. Ensure team performance, delivery commitments, and operational reliability. Collaborate with cross-functional teams to align technical execution with business priorities and manage risks.
remote, United StatesFull TimeJunior (<2 years)
Nava PBC
Manage support for a mid-large scale product, triaging issues and creating actionable tickets. Collaborate with engineers, designers, and government partners to improve response and support processes.
remote, AL, United States$114k – $127k/yrFull TimeSenior (5+ years)
National Emergency Management and Response
Reservists are responsible for maintaining personal readiness to deploy within 6-12 hours of activation, completing agency-directed training, and participating in disaster preparedness and response initiatives.
remote, United StatesPart TimeJunior (<2 years)
General Dynamics Information Technology
Lead Major Incident Management for the EHRM program, coordinating triage, incident, problem, and change management activities. Ensure timely incident management, reduce downtime, and protect data integrity.
remote, United States$102k – $138k/yrFull TimeSenior (5+ years)
Affirm
Lead security incidents and investigations from assessment to recovery. Serve as incident commander for major events, coordinating technical and cross-functional teams. Guide investigations and root-cause analyses, ensuring corrective actions are implemented.
remote, United States$236k – $325k/yrFull TimeSenior (5+ years)
BILL
Lead the Business Continuity Management (BCM) program, including policy development, business impact analyses, and recovery strategies. Manage critical incident processes and coordinate responses during disruptions.
remote, United States$111k – $164k/yrFull TimeLead / Manager
Experian
Lead enterprise-wide response to high-risk cybersecurity incidents, coordinating cross-functional efforts and driving containment, eradication, recovery, and resolution. Provide executive incident leadership, delivering updates to senior leaders and maintaining accurate incident documentation.
remote, United States$153k – $276k/yrFull TimeSenior (5+ years)
Centene Corporation
Lead and coordinate incident response efforts across multiple business units. Command large-scale cyber incidents, ensuring compliance with security policies. Collaborate with Information Security Architects and integrate third-party monitoring services into internal communications.
remote, United States$122k – $225k/yrFull TimeLead / ManagerCorVel Career Site
Lead the 24/7 National Help Desk team, ensuring high-quality tier-one support. Oversee daily operations, including monitoring ServiceNow ticket queues and inbound calls. Implement AI-driven solutions and continuous improvement initiatives.
remote, Portland, OR, United States$70k – $117k/yrFull TimeLead / Manager
Edera
Monitor and manage incident lifecycles, capturing intake logs and escalating issues. Develop and maintain escalation matrices and daily incident trend inputs. Prepare command-center status inputs and handoff summaries, ensuring operational continuity.
remote, United States$79k – $95k/yrFull TimeSenior (5+ years)Booz Allen Hamilton
Drive business development and sales processes for the Incident Response business, engaging stakeholders and establishing strategic partner relationships. Identify, develop, and close new growth opportunities while contributing to innovative principles and solutions.
remote, AL, United States$143k – $266k/yrFull TimeSenior (5+ years)
Infisical
Lead and manage 10-12 engineers across Secrets Management and Certificate Management teams. Drive execution, establish commitments, and ensure high-quality delivery. Oversee hiring, onboarding, and performance management while shaping engineering priorities and improving operational quality.
remote, United StatesFull TimeLead / Manager
Huron
Coordinate end-to-end incident response for security and data incidents, driving investigations from detection to resolution. Manage communication with stakeholders across Legal, HR, IT, and business units, ensuring alignment and timely updates.
remote, United States$140k – $228k/yrFull TimeSenior (5+ years)
Unisys
Lead managed infrastructure and workload automation services, ensuring SLA and KPI achievement. Oversee the Incident Response Team for incident triage and service restoration.
remote, United StatesFull TimeLead / Manager
CrowdStrike
Lead incident response engagements and perform initial triage for prospective clients. Communicate effectively with executives regarding forensics and malware analysis. Develop methods to hunt for bad actors across large data sets and conduct intrusion investigations.
remote, United States$140k – $195k/yrFull TimeJunior (<2 years)CrowdStrike
Lead incident response engagements and perform initial triage for prospective clients. Communicate effectively with executives regarding forensics and malware analysis. Develop methods to hunt for threats across large data sets and mentor junior analysts in forensics.
remote, United States$140k – $195k/yrFull TimeJunior (<2 years)CrowdStrike
Oversee incident response engagements by CrowdStrike’s partners, ensuring alignment on investigation scope and objectives. Support partners in communicating with executives regarding forensics and malware analysis.
remote, United States$140k – $195k/yrFull TimeJunior (<2 years)Everforth ECS
Manage daily SOC activities, including incident response operations across Tier I, II, and III. Direct containment, eradication, and recovery efforts during security incidents, serving as incident commander. Lead post-incident reviews and ensure compliance with NIST SP 800-61.
remote, United States$140k – $160k/yrFull TimeLead / Manager
Fulton Bank
Lead the Integrated Operations Center, overseeing cybersecurity operations including detection, investigation, and recovery from cyber threats and fraud.
remote, DC, United States$114k – $190k/yrFull TimeLead / Manager
Ping Identity
Monitor the health of premier accounts, organize ongoing support case reviews, and ensure prioritization. Educate customers on best practices, oversee post mortem activities, and manage critical incidents.
remote, CO, United States$90k – $105k/yrFull TimeSenior (5+ years)
HealthEdge
Coordinate and manage Major Incident process activities, ensuring timely restoration of services. Support Major Incident Management reporting, drive standard execution of processes, and communicate with stakeholders about incident status.
remote, United States$115k – $130k/yrFull TimeSenior (5+ years)10,000,000+ more jobs available!
