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  3. Rapid City
  4. IT Support Manager

Onsite It Support Manager jobs in Rapid City, South Dakota, USA

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

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IT Support Manager Jobs in Rapid City, SD — Lead On-Site Tech Teams

Rapid City companies are actively seeking a skilled IT support manager to oversee daily technical operations and lead a dedicated help desk team. This on-site role offers 63 open positions for professionals ready to manage infrastructure, troubleshoot escalations, and ensure seamless technology support across growing organizations. With businesses expanding their tech footprint in South Dakota, demand for experienced IT leadership continues to rise.

The ideal candidate brings strong technical troubleshooting skills, hands-on experience with network administration, and a solid understanding of ticketing systems and IT service management frameworks. Leadership ability is essential, as the role involves coaching support staff, setting performance standards, and coordinating with vendors on hardware and software issues. Familiarity with Windows and cloud-based environments, along with excellent communication skills, helps candidates stand out among other IT support manager vacancies in today's competitive market.

On-site work remains the standard for IT support manager positions in Rapid City, where hands-on infrastructure management and direct team supervision are critical to smooth operations. Local employers value having leadership physically present to resolve hardware issues, manage security protocols, and maintain uptime across office locations. As regional businesses invest further in technology upgrades, the hiring outlook for experienced IT support managers remains strong throughout South Dakota.

If you are ready to take the next step in your IT career, now is an excellent time to explore opportunities to hire a IT support manager or apply for open roles yourself. Global Work AI connects motivated professionals with employers actively looking to fill IT support manager jobs in Rapid City. Browse current listings today and find a role that matches your expertise and career goals.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average IT support manager salary in Rapid City?

    In Rapid City, compensation for an IT support manager typically lands in the mid-to-upper five figures, with pay influenced by company size, industry, and whether the team supports multiple locations. South Dakota’s lower cost of living can make the package feel more competitive than national averages, especially when benefits, bonuses, or overtime are included. Employers in healthcare, manufacturing, education, and government often pay differently based on service demands. To judge an offer fairly, compare current Rapid City listings and look at total compensation, not just base salary.
  • What skills and qualifications are needed for an IT support manager role?

    Employers usually look for a mix of technical depth and people leadership. For an IT support manager position, that often means hands-on experience with help desk operations, ticketing systems, Windows and cloud environments, network basics, and device administration, plus the ability to coach technicians and set service standards. A bachelor’s degree in IT or a related field is common, though strong experience can sometimes offset formal education. In Rapid City, on-site roles may also value communication, prioritization, and vendor coordination, so reviewing local postings can help you match your background to demand.
  • What are the main responsibilities of an IT support manager in an on-site role?

    Day to day, the role centers on keeping users productive and service levels steady. An on-site IT support manager usually oversees desktop support, incident response, hardware setup, access requests, asset tracking, and escalation handling while guiding technicians through urgent issues. In a Rapid City office, that can also include coordinating with facilities, supporting meeting rooms, and responding quickly when network or printer outages affect staff. Strong documentation, scheduling, and follow-through matter because leadership often expects measurable uptime and faster resolution trends, so it helps to compare duties across current openings.
  • What does the hiring process look like for IT support manager jobs in Rapid City?

    The process commonly begins with an application review, followed by a recruiter screen to confirm leadership experience, technical scope, and work history in support environments. For Rapid City employers, candidates may then complete one or more interviews with IT leaders, operations managers, or hiring teams, plus scenario questions about outages, priorities, and team coaching. Some companies include a practical assessment or ask for references before extending an offer. On-site roles may also involve discussion of schedule expectations and local availability, so checking postings closely can save time.
  • What certifications are most valuable for an IT support manager?

    Widely respected credentials include CompTIA A+, Network+, and Security+ for broad technical credibility, along with ITIL Foundation for service management and process improvement. Microsoft certifications can be especially useful in environments built around Windows, Entra ID, or Microsoft 365, while Cisco or cloud-focused badges may help in more network-heavy settings. For an IT support manager in Rapid City, the most valuable choice depends on the systems used by local employers and the size of the support team. Reviewing job ads can show which certifications appear most often.
  • What career growth opportunities can you expect as an IT support manager?

    This role can lead to broader leadership paths, especially if you build experience in budgeting, service strategy, and cross-functional collaboration. Many professionals move from IT support manager into IT operations manager, infrastructure manager, service delivery leadership, or even director-level positions. In Rapid City, growth may come through larger regional employers, healthcare systems, or organizations expanding their internal technology footprint. Adding project management, cloud administration, or cybersecurity exposure can strengthen your profile. Tracking nearby openings helps you see which next-step roles are most common in the area.
  • What work conditions should you expect in an on-site IT support manager job?

    An on-site position usually means regular presence in the office, fast response to in-person issues, and direct contact with end users and hardware. In Rapid City, that can involve walking between work areas, handling equipment swaps, attending meetings with department leaders, and staying available during busy business hours or system disruptions. The environment is often a mix of desk work and hands-on troubleshooting, so the pace can shift quickly. Depending on the employer, occasional after-hours support or on-call coverage may be part of the arrangement, making it smart to compare schedules in current listings.

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63 jobs found

  • Fleet Farm Careers

    Fleet Farm Careers

    Today

    Sales team member

    At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and detail-oriented person, this role is for you! The Sales Team Member will...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • Northwest Pipe Fittings

    Northwest Pipe Fittings

    Today

    City desk sales associate-

    About US: Northwest Pipe Fittings is a locally owned, independent wholesale distributor serving a five-state region. We pride ourselves on exceptional service, product expertise, and a strong...

    onsite, Rapid City, SD, United States
    Full TimeEntry with Degree
  • MasTec Inc

    MasTec Inc

    Today

    Construction manager

    Overview POSITION SUMMARY: The Construction Manager II can run a standalone multi-craft project up to $100 Million dollars. The Construction Manager II’s primary role on a large construction project...

    onsite, Rapid City, SD, United States
    $185k – $205k/yrFull TimeLead / Manager
  • N

    North American Truck & Trailer

    a day ago

    Service manager - bhtt

    Black Hills Truck & Trailer is looking for an experienced Service Manager! Summary: Responsible for running an efficient and profitable service department. S/he will operate the department at maximum...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • AutoZone

    AutoZone

    2 days ago

    Manager in training

    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • Rushmore Crossing

    Rushmore Crossing

    4 days ago

    Part-time sales teammate

    Summary The Sales Teammate position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” Additionally, Sales...

    onsite, Rapid City, SD, United States
    Part TimeJunior (<2 years)
  • Walgreens

    Walgreens

    5 days ago

    Photo specialist

    JOB DESCRIPTION Job Summary Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions,...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • Shoe Station

    Shoe Station

    5 days ago

    Assistant store manager

    Step into leadership at Shoe Station! We’re looking for a dependable and energetic Assistant Store Manager to help oversee daily store operations and support the team. In this full-time role, you’ll...

    onsite, Rapid City, SD, United States
    $33k – $36k/yrFull TimeJunior (<2 years)
  • Five Below

    Five Below

    5 days ago

    Support lead part time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &amp; Have Fun in an amazing experience, filled with unlimited...

    onsite, Rapid City, SD, United States
    $25k/yrPart TimeLead / Manager
  • The TJX Companies, Inc.

    The TJX Companies, Inc.

    6 days ago

    Customer experience coordinator

    Customer Experience Coordinator At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters...

    onsite, Rapid City, SD, United States
    $29k – $30k/yrPart TimeJunior (<2 years)
  • Avis Rent a Car-Rapid City

    Avis Rent a Car-Rapid City

    6 days ago

    Office assistant

    Office Assistant Rapid City, SD POSITION TITLE: Office Assistant DEPARTMENT: 5 Star Car Rental, Inc. Avis Budget REPORTS TO: Office Manager The administration office for the local Avis Budget is...

    onsite, Rapid City, SD, United States
    $32k – $36k/yrFull TimeNo Skills
  • Domino's

    Domino's

    6 days ago

    Assistant manager(01846) 5509 bendt dr

    Job Description Join a winning team, Happy People Pizza! In these unprecedented times, we have never been busier. Our company continues to grow and outpace the competition and it has opened new...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • Open Bible Church of Rapid City

    Open Bible Church of Rapid City

    6 days ago

    Office assistant

    General Description: The Office Administrator serves as the anchor of the church office, providing administrative, clerical, and systems support across ministries while ensuring a welcoming,...

    onsite, Rapid City, SD, United States
    Part TimeNo Skills
  • YMCA of the Black Hills

    YMCA of the Black Hills

    6 days ago

    Front desk office assistant (receptionist)

    Starting Pay: $17.50 per hour Hours: Part-time afternoon hours between 3 pm and 6:15 pm Location: Rapid City, SD Benefits: Free YMCA Membership! Looking for a job where you're more than just "the...

    onsite, Rapid City, SD, United States
    $35k/yrPart TimeNo Skills
  • Admiral Beverage Corporation

    Admiral Beverage Corporation

    9 days ago

    Vending machine service f/t pepsi -rapid city

    Admiral Beverage believes in investing in its people, business partners, and communities, to continually grow and offer the best products and services in the region. With the strength of a large...

    onsite, Rapid City, SD, United States
    $36k – $40k/yrFull TimeJunior (<2 years)
  • BLACK HILLS FEDERAL CREDIT UNION

    BLACK HILLS FEDERAL CREDIT UNION

    9 days ago

    Member experience consultant i

    Job Details Job Location: Elk Vale Branch - Rapid City, SD Salary Range: Undisclosed Job Category: Banking Who We Are We have the fundamental belief that we, as an organization, can and will improve...

    onsite, Rapid City, SD, United States
    Full TimeEntry with Degree
  • Einstein Bros Bagels

    Einstein Bros Bagels

    9 days ago

    Team member

    Brand: Einstein Bros. Bagels Breakfast with us, and dinner with your loved ones! At Einstein Bros. Bagels, we believe in the bagel, and we’ve been baking bagels fresh daily since 1995. We believe...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • Great Plains Tribal Leaders Health

    Great Plains Tribal Leaders Health

    10 days ago

    Administrative assistant

    Job Summary: The Administrative Specialist position exists to support the organization’s mission, vision, values, and strategic priorities by providing higher-level administrative and customer...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • Western-Dakota-Insurors-Inc

    Western-Dakota-Insurors-Inc

    12 days ago

    Personal lines account manager- experienced

    Job Overview Personal Lines Account Manager Western Dakota Insurors, Inc. (WDI) is seeking an experienced Personal Lines Account Manager to join our team in our downtown Rapid City office. The ideal...

    onsite, Rapid City, SD, United States
    $50k – $70k/yrFull TimeMiddle (2-4 years)
  • GREASE MONKEY INTERNATIONAL

    GREASE MONKEY INTERNATIONAL

    13 days ago

    Assistant manager - ft-8040

    Job Details: Job Location: Super Lube Plus 8040 - Rapid City, SD Position Type: Full Time Salary Range: Undisclosed Job Category: Automotive Summary/Objective: FullSpeed Automotive is one of the...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • Circle K

    Circle K

    13 days ago

    Team member

    Team Member Store 2746465: 1610 Caregiver Circle, Rapid City, South Dakota 57701 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Full time Customer Service...

    onsite, Rapid City, SD, United States
    Full TimeEntry with Degree
  • Spencer Gifts

    Spencer Gifts

    19 days ago

    Assistant store manager - spencer's

    Hourly rate ranges from $14.75 - $15.00 per hour and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay,...

    onsite, Rapid City, SD, United States
    $30k – $30k/yrFull TimeJunior (<2 years)
  • Liberty Superstores

    Liberty Superstores

    20 days ago

    Service advisor

    Since 1963 Liberty Superstores, owned and operated by the Patnoe family, with four generations of car dealers, has been proud to serve the Black Hills of South Dakota and the surrounding area....

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • Monument Health

    Monument Health

    20 days ago

    Customer care specialist | home plus

    Current Employees: If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage....

    onsite, Rapid City, SD, United States
    $34k – $40k/yrFull TimeEntry with Degree
  • GCC

    GCC

    21 days ago

    Administrative assistant

    We are seeking a highly organized and proactive Administrative Assistant who thrives in a fast-paced industrial environment and enjoys supporting leaders and teams. The ideal candidate has experience...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • W

    West River Mental Health

    21 days ago

    Case manager - full circle

    Looking for a career in mental healthcare and also looking for a fantastic work and life balance? Join the team at West River Mental Health where we strive to be the premier provider in the Black...

    onsite, Rapid City, SD, United States
    Full TimeEntry with Degree
  • Monument Health

    Monument Health

    22 days ago

    Guest services specialist

    Current Employees: If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage....

    onsite, Rapid City, SD, United States
    $32k – $38k/yrPart TimeEntry with Degree
  • Menard

    Menard

    22 days ago

    Part-time cashier & front end team

    Part-Time Cashier and Front End Team Make BIG Money at Menards! Extra $3 per hour on Sat/Sun Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!...

    onsite, Rapid City, SD, United States
    $6k/yrPart TimeJunior (<2 years)
  • Sanford Health

    Sanford Health

    23 days ago

    Rn care manager, ambulatory

    Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland....

    onsite, Bemidji, MN, United States
    $65k – $97k/yrFull TimeJunior (<2 years)
  • Monument Health

    Monument Health

    24 days ago

    Support specialist ii | radiology support

    Current Employees: If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage....

    onsite, Rapid City, SD, United States
    $36k – $41k/yrFull TimeMiddle (2-4 years)
  • LifeScape

    LifeScape

    a month ago

    Dme clinical specialist

    Make a Difference Through Personalized Assistive Technology If you're passionate about assistive technology and committed to helping people find solutions that work for them, we'd love to hear from...

    onsite, Rapid City, SD, United States
    Full TimeMiddle (2-4 years)
  • Butler Machinery Company

    Butler Machinery Company

    a month ago

    Service manager

    As the Service Manager, you'll oversee the Heavy equipment service department by tracking job progress, resolving customer concerns, leading the team, and managing schedules. If you have a passion...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • Phase Technologies

    Phase Technologies

    a month ago

    Customer support specialist (outside)

    The Customer Support Specialist is responsible for providing responsive, accurate support to Phase Technologies customers while working closely with the sales team throughout the quoting and ordering...

    onsite, Rapid City, SD, United States
    Full TimeEntry with Degree
  • EquipmentShare

    EquipmentShare

    a month ago

    Rental coordinator

    Build the Future with Us — EquipmentShare is Hiring a Rental Coordinator At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s...

    onsite, Rapid City, SD, United States
    Full TimeEntry with Degree
  • Performance Bankers

    Performance Bankers

    a month ago

    It administrator

    Who we are Performance Data Center provides IT support for three chartered community banks. We are a family-owned bank committed to providing exceptional service and innovative banking solutions...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • BLACK HILLS FEDERAL CREDIT UNION

    BLACK HILLS FEDERAL CREDIT UNION

    a month ago

    Member experience consultant ll

    Job Details Job Location: East North Branch - Rapid City, SD Salary Range: Undisclosed Job Category: Banking Who We Are We have the fundamental belief that we, as an organization, can and will...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • Coca-Cola Bottling Company High Country

    Coca-Cola Bottling Company High Country

    a month ago

    It support specialist

    Coca-Cola, with its many brands, has been recognized and enjoyed by people around the world for over a century. Founded in 1956, Coca-Cola Bottling Company High Country is a family owned, regional...

    onsite, Rapid City, SD, United States
    $46k – $52k/yrFull TimeJunior (<2 years)
  • Rapid City Hospital

    Rapid City Hospital

    a month ago

    Allied health - cath lab tech

    Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura’s MedStaff tenured Recruiters are here to help you find your ideal contract; with over 50...

    onsite, Rapid City, SD, United States
    Part TimeJunior (<2 years)
  • Walgreens

    Walgreens

    a month ago

    Customer service associate

    JOB DESCRIPTION Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient...

    onsite, Rapid City, SD, United States
    Full TimeJunior (<2 years)
  • Menard, Inc

    Menard, Inc

    a month ago

    Part-time cashier & front end team

    Part-Time Cashier and Front End Team Make BIG Money at Menards! Extra $3 per hour on Sat/Sun Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!...

    onsite, Rapid City, SD, United States
    $6k/yrPart TimeJunior (<2 years)

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