Service manager

As the Service Manager, you'll oversee the Heavy equipment service department by tracking job progress, resolving customer concerns, leading the team, and managing schedules. If you have a passion for customer service and relevant experience, check out the job description below and apply today!

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
• Maintains a high level of customer satisfaction.
• Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
• Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.
• Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
• Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.
• Handles documentation and resolution of Goodwill claims with manufacturers.
• Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.
• Interviews and hires personnel for service department.
• Maintains a safe, clean, neat and orderly work environment.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Resolving customer disputes to ensure fair value for the customer and company.
• Reviews work orders and ensure timeliness of completion and accuracy.
• Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
• Regularly review JHA’s, review company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Supervisory Duties:

• Manages all service department personnel.
• Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains and develops employees consistent with department/division goals, providing coaching on career development.

Qualifications:

• Excellent customer service skills.
• Good oral and written communication skills.
• Computer knowledge.
• Must have good leadership, detail and organizational skills.
• Ability and willingness to work flexible hours.
• Mechanical experience with the product lines we represent preferred.
• Completion of Lead Yourself for internal candidates is preferred.
• Two-year degree or equivalent experience and training preferred.
• Prior supervisory experience or Service Management Training preferred.
• Must possess a clean driving record.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution.
• Health Insurance – 3 plan options.
• Health Savings Account – Employer contribution up to $1,300/year.
• Dependent Care Flex Spending Account.
• Dental Insurance – 2 plan options.
• Vision Insurance.
• Basic Life/AD&D and Supplemental Life Insurance.
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary.
• Long-Term Disability Coverage.
• Maternity / Paternity Benefits.
• Holidays.
• Paid Time Off (PTO).
• 401(K) Plan.
• Employee Assistance Program (EAP) – including Health Coaching.
• SmartDollar – employer paid financial planning program.
• Legal Shield/ID Shield products.
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization.

EOE/Vet/Disability