Virtual assistant – billing and collections (remote)

About the Role:

Snapscale is seeking a detail-oriented and proactive Virtual Assistant to support a U.S.-based client with invoice follow-ups, collections, and administrative tasks. This role involves professional communication with hotels regarding outstanding invoices, maintaining accurate records, and ensuring timely and consistent follow-ups through phone and email.

The ideal candidate is organized, persistent, comfortable making outbound calls, and able to manage multiple accounts while following established processes and communication guidelines.

Key Responsibilities:

• Follow up with hotels regarding outstanding invoices through outbound calls and email
• Contact hotels according to established collection timelines and follow-up procedures
• Make repeated call attempts as required until a live contact is reached, following the client's calling guidelines
• Send follow-up emails when a hotel cannot be reached by phone
• Maintain accurate records of calls, emails, payment updates, and collection outcomes
• Monitor outstanding invoices and track accounts through the collection process
• Assist with invoice-related administrative tasks and documentation
• Conduct call checks and other assigned administrative support activities
• Manage multiple accounts and follow-up schedules while meeting deadlines
• Ensure all communications are professional, clear, and aligned with client guidelines
• Review completed work for accuracy before submission
• Perform other administrative and ad hoc tasks as assigned

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development

Requirements

• At least 1 year of experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Collections Specialist, or in a similar role
• Experience with collections, accounts receivable, billing, invoicing, or payment follow-ups is an advantage
• Comfortable making frequent outbound calls and following up with clients or businesses
• Strong verbal and written English communication skills
• Excellent organizational and time-management skills
• Detail-oriented with strong record-keeping and documentation skills
• Able to manage repetitive follow-ups while maintaining professionalism and persistence
• Comfortable working with spreadsheets, email platforms, CRM systems, and other administrative tools
• Ability to follow structured processes, communication guidelines, and deadlines
• Proactive, reliable, and able to work independently in a remote environment
• Must have a stable internet connection and dedicated workspace