Transcription quality assurance (qa) reviewer

This is a remote position.

Position Summary

The Transcription QA Reviewer ("Proofreader/Auditor") is responsible for the quality assurance step in a two-person production model: one transcriber produces the transcript, and a separate QA Reviewer proofreads and, audits every transcript before it is delivered to the Executive Office for Immigration Review (EOIR). This is not a supervisory or training role — it is a hands-on production role that directly determines whether a transcript meets the accuracy and formatting standard required for submission to a federal court record.

Core Responsibilities

• Proofread 100% of every assigned transcript — full sight-read of the completed transcript for errors, omissions, and formatting deviations prior to delivery.
• Audit — Perform a line-by-line audit while listening to the source recording to verify accuracy.
• Verify the transcript against the current TETP Transcriptionist Style Guide and Pre-Submission Checklist, including speaker labels, bracketed notation ([phonetic], [indiscernible]), procedural notation formatting, numeral rules, and Oral Decision non-verbatim conventions.
• Confirm document properties, required bookmarks, and template compliance against the EOIR Case Hearing Template.
• Return transcripts with clear, specific, corrective feedback when standards are not met; re-review corrected transcripts before final sign-off.
• Escalate recurring individual transcriber quality issues to the Project Manager rather than resolving them independently.
• Escalate any ambiguous or unresolved style/policy question through the Project Manager rather than making an independent determination on DOJ/EOIR practice.
• Maintain strict weekly turnaround discipline to meet the contract's Wednesday DOJ upload deadline.
• Work exclusively within the approved Azure Virtual Desktop (AVD) environment; no transcript content may be transferred outside the authorized security boundary at any time.

Requirements

Certification / Experience

AAERT certification, or a minimum of one year of experience transcribing or proofreading digital audio recordings of multi-channel courtroom or other fast-paced, multi-party legal proceedings.

Technical Skill

Demonstrated ability to use transcription/audio-review equipment and software with multi-speaker, overlapping audio.

Attention to Detail

Consistent, demonstrated precision in applying detailed style and formatting rules; comfortable following a living, version-controlled style guide.

Reliability

Ability to balance multiple assigned cases, meet firm weekly deadlines, and maintain organized records of completed reviews.

Communication

Direct, professional, and constructive in delivering corrective feedback to transcribers.

Security

Must obtain and maintain Public Trust–level security clearance; subject to DOJ personnel security screening and all required contract security training prior to production access.

Preferred

Prior direct experience with DOJ/EOIR immigration court transcription or similar federal court transcription programs.

Familiarity with verbatim vs. non-verbatim transcription standards (Oral Decision transcripts are non-verbatim; case hearing transcripts are verbatim).

Working Environment

This role is performed remotely within a FedRAMP-authorized Azure Virtual Desktop environment. Reviewers listen to source recordings using approved playback software, review transcripts in Microsoft Word, and complete work entirely within the contract's authorized security boundary. No federal case data may be transferred to, stored on, or accessed from a personal device. Standard AVD tooling (VIQ Player, Microsoft 365, approved browsers) is provided; installation of unapproved software, including third-party steno/shorthand tools, is prohibited.

Performance Standards

• 100% proofreading of all assigned transcripts before delivery, and full audit performed.
• 100% quality standard for typing, editing, and formatting corrections, consistent with contract Quality Assurance Surveillance Plan (QASP) requirements.
• Adherence to weekly turnaround windows supporting the contract's DOJ upload schedule.
• Consistent, traceable application of current style guide and checklist versions — no reliance on outdated or memorized guidance when a documented standard exists.

Benefits

Pay is calculated using a per-page rate that varies by turnaround tier. Faster-turnaround assignments carry a higher per-page rate:

Actual hourly earnings vary with reading speed and case complexity. Experienced reviewers working clean, standard-pace audio at typical tiers generally land in the $25–$40/hour range; earnings run lower on complex, interpreter-mediated, or multi-speaker hearings that require a full line-by-line audit against the recording, and higher on faster-turnaround tiers worked at an efficient pace.