Role: Senior Project Manager

Summary:

A Senior Project Manager will join the implementation team at TELUS Digital, Salesforce practice who shares our vision of bringing the power of cloud computing to enterprises. Senior Project Managers are experienced professionals on our project teams responsible for overseeing the production of deliverables. They work closely with various technical and non-technical team members, managing and running more complex, enterprise and strategic technical projects. Our Senior Project Managers are subject matter experts who actively participate on the project, scoping, contracts review, knowledge transfer, and budget management. They are tasked for overseeing the production of deliverables, working closely with various technical and non-technical team members, managing and running more complex and strategic technical projects.

Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success. Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project. Exercise solid project leadership skills combined with strong business acumen and in-depth analytic skills. Facilitate requirements gathering and assist with the creation of project deliverables, as needed.

Ability to provide hands on configuration and customization of the Salesforce product in all declarative tasks would be nice to have. Define and manage the stage gate reviews during the projects to meet the compliance standards that are established. Responsible for managing the programs as outlined in the SOW and mitigating the risk. In the case of any deviations from the original SOW, PMs are responsible for working with the delivery leadership to raise the appropriate Change Orders. Adopt a standardized development lifecycle methodology for all projects. Identify opportunities to leverage the Salesforce platform and various integration tools. Participate in end to end implementation planning including project management, issue management, communication and change management.

Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping. Work well with customers, internal technology and product teams to articulate issues and communicate effectively. Work independently, prioritize, and solve problems proactively. Complete Trailheads, Salesforce Certification on the following within 12 months of joining: Certification path TBD with management.

Qualifications:

Sr. PM candidates are required to have the following:

• Experience managing large teams of 10-20 resources on multiple workstreams
• Experience with offshore team management
• Experience with complex integration and data migration engagements
• Ability to multi-task and perform effectively under pressure
• Experience with a hybrid delivery model (waterfall/agile hybrid)
• Manage and communicate with remote developers during non-traditional business hours
• Experience implementing Medium and Enterprise scale Salesforce solutions
• Multiple Salesforce.com Certifications (Admin, Consultant, Developer, Architect)
• Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule
• Demonstrated history of delivering high quality results on schedule and within budget.
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
• Ability to weigh business and technical requirements to produce project plans and estimates
• Extensive external consulting experience, including CRM consulting; and hands-on experience with Salesforce
• Hands on ability in configuration and declarative development
• Strong consultative, budget management, and resource management skills

Sr. PM candidates with the following would be a plus:

• Experience working in Financial Services (Banking, Lending and/or Wealth), Insurance, and/or Healthcare (Payer or Provider)
• Experience with Salesforce Financial Services Cloud and/or Salesforce Health Cloud
• Experience working for another Salesforce SI
• Prior experience as a Salesforce Implementation Consultant
• PMP Certification
• CSM Certification

Soft skills:

• People leadership — Must have demonstrated leadership skills in developing and growing long term, high value client relationships
• Teamwork — Ability to effectively team with peers in large, matrix organizations, including significant experience with off-shore teams and delivery.
• Client focus — Must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.
• Accountability — Must be willing to take ownership of and responsibility for their customers project success.
• Communication and Organizational skills — Excellent communication, interpersonal and organizational skills
• Innovation, creativity, and problem-solving — Should be willing to think outside the box when confronting project challenges, building out practice assets and defining methods to train delivery resources. Strong (and creative!) problem-solving and analytical skills

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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