Salesforce administrator/technical support

Job Description:

Candidate will be required to have working knowledge of Salesforce or Oracle system environments and they will assist the client in managing current and ongoing workload. Ongoing system feature launches within Salesforce and Oracle are integral to client’s operations and these roles will provide support for the implementation of these launches, ensuring that the necessary application configuration is complete, properly tested and rolled out to production environments correctly and on schedule. Additionally, they will assist with backlog ticket management within client’s main ticket component, helping to maintain productivity KPI’s and ensure that essential tasks are completed in a timely manner.

Responsibilities:

• Manage System Implementation: Take ownership of reported issues, feature requests, and their complete lifecycle, including investigation, technical triage, implementation, and validation of solutions.
• Responsibilities include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products.
• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Resolve user support tickets.
• Identify and gather requirements from users and stakeholders.
• Support team members and monitor user adoption of Salesforce tools in our organization.
• Participate in on-call rotation as required.

Experience:

• 5+ year’s experience in technical support, professional services, engineering, sustaining engineering, or systems engineering.
• Extensive experience in the administration and maintenance of Salesforce systems.
• Experience in performing Salesforce upgrades and ensuring successful integration.
• In-depth knowledge of Salesforce products and their functionalities.
• Experience in one or more business areas (e.g. billing, technical support, systems support, CRM, Call Center Platforms, Sales lifecycle tools, Marketing tracking tools).

Skills:

• Salesforce administration
• Oracle Tools

Education:

Bachelor's degree in Computer Science, Engineering or equivalent practical experience in a related technical field.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.