Job Summary

Medical Support Assistant (MSA)

Location: Remote (must reside within 50 miles of San Antonio, TX)

Schedule: Monday–Friday, 8-hour shift | 7:30am–4:00pm or 8:00am–4:30pm CST | No federal holidays

Employment Type: Full-Time Contract

Overview

Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services.

Primary Responsibilities

Responsibilities

• Schedule, cancel, and reschedule Veteran appointments with community providers
• Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS)
• Contact Veterans and community providers by phone and correspondence
• Verify and update Veteran demographic and insurance information
• Track and manage consult statuses; escalate urgent/emergent cases
• Maintain accurate records and ensure timely completion of administrative workflows
• Use Microsoft Office (Word, Excel, Outlook) daily

Minimum Qualifications

Qualifications

• High school diploma or GED required
• Minimum 1 year of scheduling experience
• Basic medical terminology knowledge
• Typing speed of 50+ WPM
• Proficient in Microsoft Excel; comfortable working in electronic medical record (EMR) systems
• Strong oral and written English communication skills
• Must be a U.S. resident

Additional Requirements

• Must pass a National Agency Check with Inquiries (NACI) background investigation
• Must obtain and maintain a VA PIV card and network access
• Must complete mandatory VA training (provided) prior to and during employment
• No health or physical limitations that would restrict performance of clerical/administrative duties