Maintenance Coordinator Virtual Assistant

Full-Time | Long-Term | Remote

Smartland is looking for an experienced Maintenance Coordinator Virtual Assistant to support our property management team. This is not an entry-level position. We need someone who can confidently coordinate maintenance requests, dispatch technicians, manage a high volume of work orders, and keep our CRM and spreadsheets accurate and up to date.

If you're highly organized, thrive in a fast-paced environment, and have previous property management or maintenance coordination experience, we'd love to hear from you.

Responsibilities

• Coordinate maintenance requests from residents and property managers.
• Dispatch technicians and vendors efficiently.
• Schedule repairs and follow up to ensure timely completion.
• Track work orders and update their status.
• Maintain accurate records in the CRM.
• Manage and update spreadsheets used for maintenance tracking.
• Communicate with tenants, technicians, vendors, and internal team members.
• Prioritize urgent maintenance issues and keep all stakeholders informed.
• Ensure maintenance tasks are completed on time and documented properly.

Qualifications

• AppFolio experience is REQUIRED and NON-NEGOTIABLE. Applications without AppFolio experience will not be considered.
• Previous experience as a Maintenance Coordinator, Property Management Assistant, or similar role.
• Experience handling a high volume of maintenance requests.
• Proven experience dispatching maintenance technicians and coordinating vendors.
• Strong proficiency with Google Sheets or Microsoft Excel.
• Experience maintaining and updating CRM systems.
• Excellent written and verbal English communication skills.
• Strong organizational and time management skills.
• Ability to multitask, prioritize, and work independently.

Preferred Qualifications

• Background in residential property management.
• Experience coordinating maintenance vendors and technicians remotely.
• Familiarity with work order management systems.

Compensation

$560 USD bi-weekly

Full-time, long-term remote position.

Opportunity to grow with a fast-paced U.S.-based real estate company.