Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

Shape the future of public service through mobile innovation. Join our dynamic Enterprise Applications team and take the lead in supporting and evolving the mobile applications that power essential services across the State of Alaska. As an IT System Administrator, you will help drive the mobile experience behind myAlaska—one of the State’s most widely used public-facing platforms. This is a unique opportunity to build a lasting career while contributing to high-impact, high-visibility services used by Alaskans every day, including the Permanent Fund Dividend application, Unemployment Insurance, the Health Insurance Marketplace, and more.

In this role, you will:

• Support, publish, update, and manage the full lifecycle of the myAlaska mobile application and other statewide enterprise applications; ensuring that mobile services remain fast, reliable, and secure.
• Maintain and monitor app store presence, compliance, and performance, providing clear metrics on usage and release activity.
• Collaborate across the enterprise by working directly with business analysts, project managers, contractors, security teams, and department leadership to gather requirements and translate them into mobile and enterprise solutions that meet State standards.
• Solve complex challenges by testing, validating, and troubleshooting across environments, coordinating certification processes, and ensuring release readiness.
• Administer and support the underlying infrastructure that enables our applications—including virtual machines, containers, identity services, databases, operating systems, and cloud-native components.
• Document with clarity and precision to maintain reliable records of system configurations, release procedures, and technical decisions—strengthening knowledge transfer and future-focused improvements.

If you're passionate about mobile application support and want to help deliver services that truly matter, this is your chance to lead, contribute, and grow—right here in the Last Frontier.

Our Organization, Mission, and Culture

Our Vision: One government, empowered by innovative technical collaboration.
Our Mission: Simplify processes, boost efficiency, and protect Alaskans’ data by delivering secure, improved government services through teamwork and modern solutions.

Why You’ll Love This Job

• Impact That Matters: Your work directly improves the digital services relied upon by Alaskans statewide.
• Innovation Every Day: Be part of a team committed to creativity, efficiency, and solving complex problems.
• Collaboration at Scale: Work alongside experts in Datacenter, Cloud Infrastructure, Networking, Identity Services, Security, and more.
• Continuous Growth: Learn and apply cutting-edge technologies across enterprise systems.

The Benefits of Joining Our Team

Work with talented professionals who embrace the dynamic challenges of statewide IT systems. Opportunities for technical training, professional development, and advancement within OIT and the State of Alaska. Competitive salary and a robust benefits package including employer-contributed retirement, medical/dental/vision coverage, and group insurance options like life, disability, and pet insurance. Flexible, supportive work culture that values work/life balance: Hybrid telework options, Flex time arrangements to earn additional leave, Schedule adjustments for special situations.

The Working Environment You Can Expect

This position may work from Anchorage (619 E Ship Creek Ave) or Juneau (333 Willoughby Ave), both located near restaurants, coffee shops, and recreation areas. When onsite, your work environment is a professional technology office with modern tools and collaboration spaces.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Object Technology: Knowledge of the principles, methods, tools, and techniques that use object-oriented languages, analysis, and design methodologies.
• Computer Languages: Knowledge of computer languages and their applications to enable a system to perform specific functions.
• Database Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Additional Required Information

Please read the below information carefully. This applies to your application submission. THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY Please be sure to check our residency definition to determine if you qualify.

At time of interview, please be prepared to provide: Three (3) professional references and current contact numbers, including two (2) current or former supervisors; Copies of your two (2) most recent employment performance evaluations if available; please substitute with letters of recommendation if evaluations are not available. A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications. if not provided, transcripts will be required prior to appointment.

Contact Information

Ryan Kersten
Email: ryan.kersten@alaska.gov