Job Title: Business Systems Analyst II

Status: Exempt

Reports to: Mgr - ServiceNow Engineering

Department: IT Automation and Workflow Engineering

Job Code: 11157

Pay Range: $84,400.00 - $95,000.00 Annually

Location: Remote in California

WHO WE ARE:

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:

You are a collaborative and analytical professional who excels at translating business needs into effective technology solutions that drive operational excellence. You build strong partnerships across business and IT teams, leverage Agile practices to deliver value, and use your problem-solving expertise to improve systems, processes, and user experiences. Through clear communication and a customer-focused approach, you help ensure enterprise applications remain efficient, reliable, and aligned with organizational goals.

WHAT YOU'LL DO:

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.
• Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.
• Provide high-quality analytical system solutions for key stakeholders.
• Identifies software functional gaps and opportunities of improvement.
• Collaborates with product owners to create product backlog by using Agile practices.
• Creates user stories with relevant acceptance criteria.
• Participates with the implementation of projects as technical subject matter expert from beginning to completion.
• Delivery Focus: 5% Training and mentoring BSA I, 80% Project Support, 15% Department process improvement.
• Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews.
• Supports Agile practices and encourages the improvement of service.
• Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.
• Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions.
• Operations Focus: 5% Training and mentoring BSA I, 55% Tickets and operational support requests, 40% Manage and support software upgrades.
• Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management.
• Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support.
• Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation.
• Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication.
• Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.
• Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.
• Participate in on-call support for critical response to after hour application impairments or major outages as needed.

QUALIFICATIONS AND PREFERENCES:

• Associate’s Degree in Information Technology, Project Management or Business Administration required.
• Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred.
• 5+ years in financial or health services, including technical business analysis, product development and process improvement required.
• Experience working in an Agile environment or Azure eco system (DevOps) strongly preferred.

WHY JOIN US:

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: Job Description

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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