Help desk specialist

Our client is looking to hire several Help Desk to join a team to support our 1,800+. These individuals must be Bilingual in English and Spanish.

As a Help Desk Technician, you’ll be the first voice our users will hear when something goes wrong; whether it’s a register issue, a printer jam, or a system that’s acting up. Your mission is to help them get back up and running as quickly as possible, with a smile.

What You’ll Do:

• Answer inbound support calls (as well as email and web services submissions) from store associates and create & update tickets for each issue
• Troubleshoot common hardware and software issues (registers, printers, pin pads, scanners, etc.)
• Walk store employees through basic fixes and escalate complex issues when needed
• Follow documented SOPs, known issues, and how-to guides to deliver consistent support
• Keep clear, accurate records in our ticketing system (ServiceNow)
• Track open tickets, follow up on unresolved issues, and close out work once complete

What You Bring:

• Comfort with technology; especially registers, Windows-based systems, printers, and basic networks
• Ability to work in a call center environment, handling multiple calls and tickets per shift
• Bilingual in English and Spanish required
• High school diploma or equivalent required; technical certifications (A+, Network+, etc.) a plus

Shift:

Thursday through Monday, 4 PM to 1 AM ET
Saturday and Sunday, 8 AM to 5 PM ET and Monday through Wednesday 4 PM to 1 AM

Job Type & Location

This is a Contract position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 21, 2026.