JOB DESCRIPTION

Title: Event Manager, Events & Operations – Pro League

Department: 90404 - Event Operations

Reports To: Senior Manager, Events & Operations

FLSA Status: Exempt

Location: Remote (located in Minnesota) with occasional travel for site visits and business-related events.

Start Date: September 8

End Date: April 30

Job Summary:

As the full-time seasonal Operations Manager, Events & Operations within the Pro League, you will report to the Senior Manager, Events & Operations, and have supervisory responsibilities leading up to and on Game Day with staff/volunteers and 3rd party contractors.

Essential Duties and Responsibilities:

As Facility Administrator:

• Will own ALL areas of event execution and serve as the Facility Administrator and main point of contact for competitions at assigned facilities.
• Support the Senior Manager with the recruitment and onboarding of contracted personnel, including but not limited to the Equipment Manager, VolleyStation Technician, Security Manager, and other roles as needed.
• Develop and present venue specific standard operating procedures and informational playbooks for game day operations, to include all areas of logistics and event execution, including but not limited to: floor plan creation, venue layout, internet and power services, load-in/loadout timelines, event run-of-show, room assignments, staffing plan, catering, arrival/departure timelines, fan engagement activations, sponsorship activations, security, etc.
• Provide detailed facility information to external partners (sponsors, media, broadcast, etc.) to ensure activations and production needs are met in each facility.
• Serve as a resource for teams, media, LOVB staff, volunteers, etc., before, during, and after each competition.
• Communicate all details of event logistics to the LOVB Central Staff prior to arrival on-site at competition facilities and ensure all requests/needs/requirements are fulfilled and executed appropriately.
• Coordinate with Pro Operations to provide all competition day set-ups of team areas, including scheduling and executing planning meetings, coordinating, and communicating match day responsibilities with event staff, and ensuring all tasks are to be completed to the established minimum standard on competition day.
• Execute competition events with a focus on a positive and memorable experience for all athletes, staff, volunteers, partners, and fans.
• Assist in creation and implementation of Emergency Action Plans (EAPs).
• Source 3rd party partners for staffing, security, rentals, etc., if not provided by venue.
• Coordinate logistics of equipment delivery, install, and return to storage warehouse.
• Work to maximize fan experience in the venue.
• Deliver all events with a focus on event sustainability and reuse.

In Volleyball Operations at Events:

• Confirm with Pro Operations, the coordination, training, and scheduling of volunteers and gameday staff for on-court operations, to include ball crew, floor wipers, etc.
• Collaborate with the Pro Operations staff to develop home event plans and how they impact team operations, inclusive of production timelines, staffing plans, action items and deadlines.
• Participate in post-event evaluation meetings with Central Staff, events staff, and Directors of Volleyball Operations (DOVO).

In Event Administration:

• Maintain and manage event specific budgets.
• Execute competition events within approved budgetary constraints.
• Manage supplies and equipment and replenish as needed.
• Provide post-even analysis and review to continuously improve experience.
• Maintain detailed information and timelines.
• Manage offsite storage unit in assigned Pro city to include inventory management, equipment maintenance, shipping and receiving, facility organization, and other tasks as necessary.

Required Skills/Abilities:

• Ability to work independently with minimal supervision, as well as the ability to collaborate closely with a team that is distributed remotely.
• Ability to handle sensitive information with complete confidentiality.
• Ability to work in a fast-paced environment, prioritize appropriately and handle multiple tasks simultaneously with minimal guidance.
• Ability to think strategically.

Behavioral Competencies:

• A clear and friendly communication style with strong listening skills, both written and verbal.
• Must be positive, proactive, think outside the box, and an organized team player.
• Creative and innovative as it pertains to maximizing revenue opportunities.
• A mind for detail—you can tell when something’s off.
• High degree of flexibility and ready to learn as we are a startup, so things are always evolving.
• A forward thinker with the ability to identify and mitigate potential issues, putting out fires calmly when they arise.

Education and Experience:

• Bachelor’s Degree preferred.
• You must have 4-6 years events management/coordinator experience for sports events to be considered for this position.
• Facilities operations experience.
• Preferred knowledge, understanding and experience of volleyball.
• Supervisory experience of game day staff, volunteers, and/or other roles.

Work Environment & Physical Requirements:

• Ability to operate a computer and use a keyboard, mouse, and video conferencing tools.
• This position will be required to work nights and weekends and you will need to be available for all home venue competitions between January and April.
• Travel to non-home venues and additional LOVB Pro tournaments possible.
• Ability to clearly communicate via video, phone, and written channels.
• Occasional travel may be required for site visits and events.