Entry-Level Remote Customer Service Representative - Benefits & Client Support

AO | Globe Life | 100% Remote | Work From Home | No Insurance Experience Required

Work Arrangement

100% Remote / Work From Home

Location

U.S. Residents Only

Schedule

Full-Time Opportunity | Flexible Schedule

Experience

Entry Level Welcome | No Insurance Experience Required

Compensation

Commission-Based | Weekly Pay | Performance Bonuses

Training

Comprehensive Training | Licensing Guidance | One-on-One Mentorship

Work From Home. Help Families. Build Skills That Grow With You.

Are you looking for an entry-level remote career where you can use your people skills, help families, and create opportunities for professional and financial growth?

AO | Globe Life is expanding our virtual team and seeking motivated, service-focused professionals to join us as Remote Customer Service Representatives / Benefits Advisors.

You'll meet with individuals and families through scheduled virtual appointments, answer questions, explain available benefit options, assist with enrollment, and provide continued client support.

This opportunity combines:

• Customer Service
• Client Support
• Benefits Education
• Relationship Building
• Consultative Insurance Sales

No previous insurance experience is required.

We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated individuals learn the business and build confidence.

• ✓ 100% Remote / Work From Home
• ✓ Entry Level – No Insurance Experience Required
• ✓ Qualified Client Opportunities Provided
• ✓ No Traditional Cold Calling
• ✓ No Lead Purchasing Required
• ✓ Weekly Commission-Based Pay
• ✓ Performance Bonuses & Incentives
• ✓ Renewal & Residual Income Opportunities
• ✓ Training & One-on-One Mentorship
• ✓ Leadership & Career Advancement

What You'll Do

As a Remote Customer Service Representative / Benefits Advisor, you'll support clients from their initial consultation through enrollment and ongoing service.

Customer Service & Client Support

Your responsibilities may include:

• Meet with clients through scheduled Zoom and phone appointments
• Connect with individuals and families interested in learning about available benefits
• Ask questions to understand each client's needs and priorities
• Listen carefully and provide personalized service
• Answer benefit and coverage questions clearly
• Maintain consistent client communication and follow-up
• Build long-term relationships through trust and professionalism
• Maintain accurate digital client records and documentation
• Help create a positive client experience from beginning to end

Benefits Education & Enrollment

Once appropriately licensed, you'll also:

• Conduct virtual benefit consultations
• Explain available life, accident, and supplemental health insurance options
• Help clients understand coverage features and available choices
• Identify individual and family protection needs
• Recommend appropriate solutions based on client needs
• Guide eligible clients through applications and enrollment
• Assist with required documentation
• Help with beneficiary information
• Conduct applicable policy and benefit reviews
• Provide continued support after enrollment

Our approach emphasizes education, service, and helping clients make informed decisions rather than relying on high-pressure sales tactics.

Ongoing Client Relationships

Your work doesn't necessarily end once coverage is established.

Ongoing service may include:

• Policy and benefit reviews
• Beneficiary updates
• Coverage questions
• Follow-up appointments
• Policy-related service needs
• Appropriate claims guidance and resources
• Continued client communication
• Long-term relationship management

We're looking for people who understand that great customer service is about building trust, following through, and being dependable when clients need support.

Qualified Client Opportunities – No Traditional Cold Calling

Representatives have access to qualified client opportunities, including individuals and families who have requested or expressed interest in information regarding available benefits.

No lead purchasing is required.

Instead of relying solely on traditional cold prospecting, your focus is on:

• Connect
• Understand
• Educate
• Recommend
• Enroll
• Support

100% Remote / Work From Home

Build your career without the daily commute.

Your virtual work environment may include:

• Zoom client appointments
• Phone consultations
• Digital enrollment systems
• Online training
• Virtual coaching
• One-on-one mentorship
• Team meetings
• Client follow-up
• Professional-development sessions

Remote work offers flexibility, but successful representatives also demonstrate organization, self-discipline, accountability, and consistent effort.

Flexible Scheduling

You'll have the opportunity to organize your schedule around your professional and personal responsibilities while maintaining the availability needed to serve clients and reach performance goals.

This environment can be an excellent fit for individuals who value:

• Independence
• Flexibility
• Goal-based work
• Professional development
• Performance-driven growth

Weekly Performance-Based Compensation

This is a commission-based independent contractor opportunity rather than a guaranteed hourly or salaried customer-service position.

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal income
• Residual income opportunities
• Leadership incentives for qualifying representatives
• Recognition programs
• Additional performance-based rewards

Uncapped Commission Potential

There is no predetermined earnings ceiling on commission production.

Your income potential is influenced by your:

• Activity
• Consistency
• Client appointments
• Production
• Performance
• Results

Individual earnings vary significantly and income is not guaranteed.

No Insurance Experience? We'll Train You.

We welcome entry-level applicants, recent graduates, and professionals transitioning from other industries.

Training and development may include:

• Structured virtual onboarding
• Insurance licensing guidance
• Product and benefits education
• Customer-service training
• Client communication development
• Relationship-building techniques
• Consultative sales training
• Virtual presentation skills
• Enrollment systems and procedures
• Weekly coaching
• One-on-one mentorship
• Professional-development workshops
• Leadership training

You'll have opportunities to develop transferable skills in:

• Customer Service
• Communication
• Relationship Management
• Organization
• Problem Solving
• Sales
• Presentation
• Leadership

Insurance Licensing

You do not need to already have an insurance license to apply.

Because this role involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensure.

Licensing guidance and support are provided.

Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• OPEIU Local 277 representation where applicable
• Renewal and residual income opportunities
• Professional coaching
• Leadership development
• Mentorship
• Virtual business technology and resources

Eligibility, qualification periods, performance requirements, and applicable conditions may apply.

Recognition & Performance Incentives

Strong performance may also create opportunities to qualify for:

• Performance bonuses
• Achievement awards
• Leadership recognition
• Company-sponsored incentive travel
• Professional conferences
• Team events
• Performance contests
• Additional career-development opportunities

Career & Leadership Development

This opportunity can grow beyond an entry-level customer-service position.

Representatives who demonstrate strong performance, consistency, professionalism, initiative, and leadership potential may pursue opportunities such as:

• Benefits Advisor
• Trainer/Mentor
• Team Leader
• Management
• Advanced Leadership

Development opportunities may include:

• Client relationship management
• Training
• Coaching
• Recruiting
• Team development
• Performance accountability
• Business development
• Leadership

Advancement is earned through performance and development—not simply time with the organization.

Leadership opportunities are not guaranteed.

Who We're Looking For

You may be a strong fit if you're:

• Friendly and comfortable speaking with people
• An excellent verbal and written communicator
• Customer-focused and service-oriented
• A strong listener
• Professional and dependable
• Positive and solution-focused
• Self-motivated
• Organized and detail-oriented
• Comfortable managing your own schedule
• Able to work independently from home
• Comfortable collaborating with a virtual team
• Confident learning new technology
• Coachable and receptive to feedback
• Goal-oriented and performance-driven
• Committed to ethical, client-focused service
• Interested in professional growth

Experience That Transfers Well

Previous insurance experience is not required.

Experience in these areas may transfer especially well:

• Customer Service
• Member Services
• Client Relations
• Call Centers
• Healthcare
• Retail
• Hospitality
• Education
• Administrative Support
• Banking
• Financial Services
• Account Management
• Military Service
• Recruiting
• Insurance
• Sales

Entry-level applicants, recent graduates, veterans, and career changers are encouraged to apply.

We value communication skills, professionalism, work ethic, coachability, dependability, and potential as much as previous industry experience.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating through Zoom and phone
• Be comfortable using web-based technology
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License

100% Virtual Interview Process

Qualified applicants will first complete a brief career overview covering:

• Position responsibilities
• Customer-service expectations
• Client benefit consultations
• Commission-based compensation
• Qualified client opportunity system
• Insurance licensing requirements
• Training and mentorship
• Career and leadership advancement

Candidates interested in continuing will then have the opportunity to participate in a live virtual Zoom interview with our hiring team.

The entire process is completed remotely.

Ready to Start Your Remote Career?

If you're looking for an entry-level work-from-home opportunity where you can help families, develop valuable professional skills, receive ongoing mentorship, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.

Apply today to be considered for our Entry-Level Remote Customer Service Representative / Benefits Advisor opportunity with AO | Globe Life.

Work From Home. Help Families. Build Your Skills. Grow Your Career. Create Your Future. 🚀