Campaign account support specialist – level 3

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

OVERVIEW OF ROLES AND RESPONSIBILITIES:

The Campaign Account Specialist Level 3 is responsible for fostering positive relationships with internal teams and partners, managing fulfillment for Direct to Rep Programs across multiple brands, and overseeing key processes such as print intake, demand management, quantity forecasting, direct mail campaigns, and healthcare professional services initiatives. Success in this dynamic role requires excellent communication skills, adaptability, and the ability to collaborate effectively across all organizational levels while identifying opportunities for improvement.

Core Responsibilities

• Oversee print and field asset management for multiple consumer programs across brands, ensuring compliance with regulatory guidelines.
• Lead print distribution, quantity planning, and direct mail initiatives, managing timelines, logistics, and launches.
• Facilitate and manage team meetings, develop operational reports, and track program performance against KPIs.
• Collaborate with marketing, IT, and distribution teams on product launches, CRM setup, and inventory management.
• Manage vendor relationships, program escalations, and reporting to key stakeholders.
• Ensure re-reviews of assets adhere to FUSE approval and regulatory standards.
• Handle help desk tickets, FUSE Field Mobile updates, and compliance tools for literature and prescribing information.
• Manage My Rep Center, warehouse systems, and special shipments, including rework projects.
• Partner with distribution and field operations teams to align logistics, lit codes, and brand codes.
• Oversee convention orders, manifests, and National Sales Meeting material distribution.
• Analyze operations/metrics to identify trends and implement process improvements.
• Demonstrate exceptional communication, multitasking, and teamwork skills to support concurrent programs.

Metrics Reporting

Monthly inventory review meetings with Marketing Teams and internal stakeholders to review multiple inventory reports and dashboard metrics. Forecasting and quantity planning for item initial ordering and replenishment based on previous utilization. Destructions and re-reviews of material management. Recommend literature replenishment quantities based on forecasting reports of current item utilization.

Education & Experience

• BA/BS or equivalent
• Work experience - 5+ years of experience with Fulfillment operations (DM, DTP and DTR) project implementations with experience managing a minimum of 3 implementations simultaneously.

Other Requirements

• Minimum at-home requirement of High-Speed Cable Internet or Fiber Optic Cable to ensure ability to work remotely from home as required by business need.
• Attendance and participation at the yearly NSM and/or offsite launch meetings as required.

Knowledge & Skills

• Demonstrated ability to effectively manage multiple projects with competing priorities concurrently.
• Effective at collaboration and communication with internal and external stakeholders.
• Pharmaceutical industry experience in fulfillment operations.
• Proven proficiency in a teamwork setting.
• Expert ability in managing the details to ensure quality and compliance adherence.
• High attention to detail and ability to follow through on escalations.

Performance Competencies

The expectation is that all account managers will demonstrate the following to help carry out the mission and goals of the organization:

• Strong Attention to Detail.
• Business Acumen.
• Business Savvy.
• Communication.
• Collaboration.
• Customer Focus.
• Decision-making.
• Managing Work.
• Organizational Skills.
• Planning and organizing.

Technology and Systems

Novartis will address this appropriately when the project starts and according to the Policies and Procedures.

EPIIC Values:

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

• Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
• Passion: We love what we do. Our energy inspires, engages, and motivates others.
• Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
• Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
• Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.