Call center- customer service representative (remote)

Automated Health Systems has Customer Service Representative positions available. These positions are remote but will require you to pick up equipment in Providence, RI.

This shift for this position is Monday to Friday from 8:00 - 4:30 PM. The position will start September 14, 2026.

Responsibilities:

• Assisting individuals with information and support regarding healthcare benefits for Health Source RI program.
• Providing accurate and consistent information.
• Providing quality customer service and support.
• Meet performance metrics such as call quality, average handle time, customer satisfaction, and attendance goals.
• Resolve customer complaints and complex issues.
• Provide empathetic customer service during stressful situations.
• Demonstrate strong multitasking abilities by managing high call volumes while accurately documenting customer information, and efficiently navigating multiple computer systems, CRM software, and data entry platforms during customer interactions.

Benefits:

• Health/Dental/Vision/401(k)/Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing training
• Strong company culture with career growth opportunities
• Remote opportunities available

Qualifications

• Minimum 2 years’ Customer Service experience required.
• Strong PC proficiency required.
• High School Diploma/GED required;
• Bilingual skills a plus.
• Experience in health/Insurance/human services and knowledge of Medicaid is a plus.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

“The Enlightened Choice in Health Service Management”