Business Office Team Leader

Hybrid/Remote Availability in Minnesota

The Business Office Team Leader provides operational and personnel leadership for the Business Office, ensuring efficient, compliant, and customer focused billing operations. This position oversees departmental workflows, supervises staff performance, promotes continuous process improvement, monitors key performance indicators, and collaborates with organizational leaders to support financial stewardship, regulatory compliance, and exceptional patient service.

The Business Office Team Leader serves as a resource for staff, supports organizational initiatives, and acts on behalf of the department leadership as assigned. At Ely-Bloomenson Community Hospital (EBCH), we believe in delivering exceptional care to every patient, every time, and that starts with supporting our team. We offer competitive pay, outstanding benefits, and a healthy work-life balance. Whether you’re providing direct patient care or supporting hospital operations, you’ll be part of a team that values excellence and professional growth.

Responsibilities

• Provides day-to-day leadership for the Business Office by establishing priorities, coordinating departmental operations, communicating organizational initiatives and fostering a collaborative, accountable, and positive work environment.
• Oversees Business Office operations to ensure accurate billing, reimbursement accounts receivable management, and compliance with federal, state, and third-party payer requirements.
• Ensures compliance with applicable regulatory requirements, through monitoring, education, auditing, and process improvement.
• Monitors key performance indicators, and implements corrective actions as needed.
• Collaborates with clinical, operational, and financial leaders to improve billing performance, resolve complex issues, and support organizational initiatives.
• Serves as an escalation resource for complex patient account concerns, promoting effective communication, financial transparency, and positive customer services experiences.
• Develops, implements, and maintains departmental policies, procedures, and standardized workflows that promote consistency, compliance, and operational effectiveness.
• Oversees the administration, maintenance, and optimization of departmental technology systems, including Epic, Experian, Availity, payer portals, and other Business Office applications.
• Ensures system functionality through user access management, issue resolution, coordination with IT and vendors, and submission and follow-up of system support requests.
• Leads departmental implementation of organizational initiatives, regulatory changes, and workflow improvements in line with industry best practices, while effectively managing changes and supporting staff through transitions.
• Provides operational support to the Business Office team by performing essential billing cycle functions, including but not limited to prior authorization processing, payer credentialing, and other responsibilities as needed to ensure continuity of operations and exceptional customer service.
• Serves as operational backup to the Revenue Cycle Director by providing leadership continuity, supporting departmental oversight and assuming delegated responsibilities to ensure uninterrupted department operations.

Leadership Responsibilities

• Provides leadership and accountability for departmental operations in alignment with the organization's mission, values, policies, and regulatory requirements.
• Establishes clear expectations and leads assigned staff through coaching, performance management, professional development, and corrective action as appropriate.
• Communicates and collaborates effectively across departments, exercises sound judgment in decision-making, and contributes to organizational initiatives.
• Demonstrates fiscal responsibility through effective resource management and adherence to approved budgets, as applicable to the role.
• Partners with Human Resources to support recruitment, selection, and onboarding to ensure staffing needs are met with qualified talent.
• Partners with Human Resources on employee relations matters, performance management, policy interpretation, corrective actions, leave administration, and other employment-related issues.

Wage

$65,000 - $70,000 annually

Schedule

Monday – Friday, 40 hours per week. Hybrid/remote availability in Minnesota.

Full-time Benefits

• Generous paid vacation, sick and safe time, and several paid holidays!
• Medical Insurance Plans through Blue Link with up to $4,000 annual HSA EBCH Contribution (based on plan enrollment)
• Dental Insurance
• Vision Insurance – Policy paid 100% by EBCH
• 403(b) Retirement Plan with EBCH Contribution
• Health Care and Dependent Care FSA
• Short-term and Long-term Disability Insurance – Policies paid 100% by EBCH
• $75,000 Life and AD&D Insurance Plan - Policies paid 100% by EBCH
• Optional Supplemental Life Insurance for you and your family at a low rate
• On-site Employer Daycare with Employee Discounted Rates
• Bucketlist Rewards & Employee Recognition Program
• Employee Assistance Program

*Benefits and eligibility may vary based on FTE status. Daycare enrollment based on availability.

Required Qualifications

• Minimum Associates degree in finance or a related field is required; equivalent relevant work experience may be considered in lieu of education, at the discretion of EBCH.
• 3-5 years of experience in Critical Access Hospital billing.
• 2-4 years of experience of leadership or supervisory experience, preferably withing a healthcare billing, business office, or related setting.
• Extensive knowledge of Medicare, Medical Assistance, and other third-party payor rules and regulations and their billing requirements.
• Knowledge in CPT and ICD codes, and medical terminology.
• Knowledge of state and federal billing and collection laws.

Preferred Qualifications

• Bachelor’s degree in Health Administration, Business, or related field.

About EBCH

We’re more than a healthcare provider, we’re a close-knit team dedicated to caring for our neighbors and strengthening the community we call home. Guided by our mission to enhance the health and well-being of the community we serve, we take pride in delivering compassionate, high-quality care close to home. Our team embodies values of excellence, balance, compassion, and honor. We listen to our patients and each other, support personal and professional growth, and celebrate individuality. At EBCH, you’ll find a workplace where you’re valued, trusted, and empowered to make a difference every day — both inside and outside the hospital walls.

Job offers are contingent upon successful completion of passing a background study, fingerprinting, and reference check process. EBCH is committed to maintaining a work environment free from the influence of illegal drugs and alcohol. Please visit our careers page to see more job opportunities.