Assistant care coordinator

Benefits:

• 401(k)
• Competitive salary
• Opportunity for advancement
• Training & development

In Collaboration with the Care Services Manager:

• Serve as the first point of contact for prospective clients via phone, email, and text, providing exceptional customer service and a welcoming experience.
• Coordinate the new client onboarding process with Care Services Manager, including consultation scheduling, client-clinician matching, insurance coordination with the billing team, client portal setup, and intake documentation.
• Maintain accurate client records and create client profiles in Simple Practice.
• Communicate with clients, clinicians, and internal team members to ensure a seamless onboarding experience, including client transfers, cancellations, reschedules, and clinician transitions.
• Collaborate with the leadership team to support client care, workflow efficiency, and administrative initiatives.

Preferred Qualifications:

• Excellent communication, organizational, and customer service skills.
• Experience with Simple Practice, Podium and Webflow is a plus.
• Experience in a mental health or healthcare setting preferred.
• Flexible work from home options available.