Admissions counselor

Benefits:

• Employee discounts
• Training & development

About the Role:

Asana Recovery is looking for a passionate and driven Admissions Counselor to join our team in Orange County, CA with the opportunity to work from home. In this role, you'll be the first point of contact for individuals and families seeking life-changing addiction treatment, guiding them through the admissions process with compassion and urgency. If you're motivated to make a real difference in people's lives, this is the opportunity for you.

Responsibilities:

• Manage inbound and outbound calls from prospective clients, families, and referral sources seeking substance abuse treatment
• Conduct thorough pre-assessments to determine clinical appropriateness and level of care
• Guide prospective clients and their families through the admissions process with empathy and professionalism
• Verify insurance benefits and communicate coverage details to clients and families
• Collaborate with clinical and medical teams to ensure smooth client intake and placement
• Maintain accurate records and follow-up communications in the CRM system
• Build and nurture relationships with referral partners, therapists, and healthcare providers

Requirements:

• Previous experience in addiction treatment admissions, behavioral health, or a related field preferred
• Strong knowledge of substance abuse, mental health, and levels of care (detox, residential, PHP, IOP)
• Excellent communication and active listening skills with a compassionate, client-centered approach
• Ability to work in a fast-paced environment and manage a high volume of inquiries
• Experience with insurance verification and understanding of managed care is a plus
• Proficiency with CRM software and general computer skills
• CADC, RADT, or other relevant certification is a plus

This is a remote position.