Service manager

At Mazzella, we're more than just a company – we're a family. With over 1,200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.

Why Join Mazzella?

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

At Mazzella, our core values drive everything we do: Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self Be Hungry – always looking for more, self-motivated, and diligent. Do more than to just get by, committed Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics.

Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry. EOE/Drug Free Workplace.

Not a counter-service role. Not an 8-to-5 desk job. This is an operations leadership role for someone who can lead people, manage the numbers, keep work moving, and build strong customer relationships.

As a Service Operations Manager, you will:

• Drive service sales and budget performance through smart scheduling, field productivity, billing, and cost control.
• Manage the service budget, monitor expenses, and understand the business impact of daily decisions.
• Lead, coach, develop, and hold accountable a team of service professionals.
• Monitor technician utilization and indirect time; use the data to make sound staffing and workload decisions.
• Help grow recurring inspection contracts—and the repair and upgrade opportunities that result from inspections.
• Partner with Service Coordinators, Service Writers, technicians, and sales teams to move quotes forward and serve customers well.
• Support existing customer relationships while helping identify opportunities for new business.
• Ensure contracted service work is completed safely, effectively, and in a way that supports long-term customer relationships.
• Maintain compliance with company safety requirements and applicable OSHA guidelines.
• Oversee branch assets, including vehicles, equipment, work areas, and general branch upkeep.
• Manage timekeeping, payroll-related approvals, performance reviews, employee development, and service-location expenditures.
• Use technology and business systems to keep the operation organized, visible, and moving forward.

You might be right for this role if…

• You have led a team—ideally in field service, industrial service, maintenance, construction, manufacturing, or another hands-on operating environment.
• You see yourself as a Branch Manager, Operations Manager, or General Manager—not just someone who manages a service counter.
• You understand that service performance is business performance: productivity, utilization, billing, costs, customer retention, and growth all matter.
• You can read the basics of a P&L, make sound business decisions, and are eager to keep building your financial acumen.
• You have a technical foundation in electrical, mechanical, engineering, industrial equipment, or a related field—or can confidently lead technical teams by asking the right questions and learning the business quickly.
• You know how to balance urgency with quality, safety, customer commitments, and the capacity of your team.
• You are a clear, proactive communicator with technicians, customers, and leaders.
• You do not wait for problems to find you.
• You are comfortable with technology, including computers, email, Microsoft Word, Teams, and business systems.
• You are willing to step in when your team or customers need you.

This is a leadership role with real operational responsibility, not a clock-punching position. You take pride in building a team that works safely, communicates well, and delivers on its commitments. You lead in a way that reflects Mazzella’s Core Values.

What makes this opportunity different

You will have the chance to lead a business within the business. Your decisions will directly affect technician success, customer satisfaction, branch profitability, and the growth of the service operation. You will be trusted to solve problems, improve how work gets done, develop people, and build a stronger operation—not simply maintain the status quo.

What you bring

• Experience leading and developing employees in a service, technical, industrial, maintenance, manufacturing, construction, or comparable operational environment.
• A business-minded approach to labor planning, productivity, scheduling, costs, revenue, and customer service.
• Strong communication, prioritization, decision-making, and follow-through.
• The ability to coach team members, manage competing demands, and keep work progressing.
• A technical background or the ability to quickly build credibility with a technical field-service team.
• Comfort working in a role where priorities can change and leadership may be needed outside typical business hours.

Education and other requirements

High school diploma, vocational-technical education, technical college training, or equivalent military experience preferred. Successful completion of required pre-employment screenings.

Ready to lead more than a service department? If you are energized by leading people, improving operations, managing the business side of service, and building customer relationships that last, we would like to hear from you.