About Us

At Southeastern Equipment, our mission is simple: to help our customers win. Whether they're building roads, developing land, or maintaining infrastructure, we're here with the equipment and expertise they need. We're passionate about what we do—and we're looking for a Service Manager who shares our values: Hustle, Thoughtful, Passion, and Customer Focus.

What You'll Do

As our Service Manager, you'll be the front line of our service department—leading the charge to deliver top-tier support for our customers and equipment. From managing technician schedules to ensuring clear communication and timely service completion, you'll keep everything running smoothly.

Your Day-to-Day Might Look Like This:

Leadership & Team Management

• Lead and mentor a team of Service Technicians
• Run effective meetings, track performance, and make sure training requirements are met
• Handle scheduling, time management, and safety programs
• Foster strong cross-departmental communication

Customer Service Excellence

• Greet customers and actively listen to their concerns
• Keep customers informed about service timelines, updates, and repairs
• Ensure every interaction exceeds customer expectations

Scheduling & Workflow Coordination

• Assign work to techs based on skillset and availability
• Reduce downtime and ensure efficient task allocation
• Communicate job status updates with customers and team

Documentation & Invoicing

• Maintain detailed service records and equipment histories
• Create work orders, estimates, and invoices
• Ensure standards like 3C and Machine Service Protocols are followed

Parts & Inventory Oversight

• Partner with the parts team to secure necessary components
• Track supply usage, reorders, and returns
• Ensure parts are properly billed or returned

Accountability & Metrics

You're the go-to person for key service department goals: Days to Close, Department Revenue vs. Budget, Performance Reviews, Labor Efficiency & 5S Standards.

What You Bring to the Table

• High school diploma or equivalent (technical training is a plus!)
• Prior experience in construction equipment service or a related industry
• Strong leadership, customer service, and communication skills
• Working knowledge of parts, service processes, and inventory systems
• Ability to lift/move up to 50 lbs occasionally
• Valid driver's license; willing to become forklift certified

Bonus Points If You…

• Thrive in fast-paced environments
• Love solving problems and improving systems
• Are comfortable juggling tasks, people, and priorities

Travel Requirements

Minimal—less than 10% annually. May vary during initial training.

Why Southeastern?

Because we're not just offering a job—we're offering a place where you can grow, lead, and make a difference. You'll work with a team that values innovation, supports professional development, and celebrates wins big and small.

Equal Opportunity Employer

We are proud to be an Equal Opportunity/Affirmative Action Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Ready to Help Our Customers Win?

Apply now and take the next step in your career with Southeastern Equipment!