Job Overview

Responsibilities

Lead research strategy: Build and drive the research roadmap for Growth product teams, ensuring that research informs product decision making and drives product strategy.

Develop and execute end-to-end research: Conduct end-to-end research using appropriate methods that range from strategic to iterative and evaluative to help the team achieve goals.

Growth experience: including research into international expansion, monetization and/or merchandising.

Building inclusive products: Experience thinking through different audiences' needs, pain points and behaviors, including working with accessibility needs in mind.

Being a strategic cross-functional partner: Work in close collaboration with other researchers and cross-functional partners (i.e., product managers, designers, data scientists, customer experience, marketing and brand strategy) to identify key research questions and prioritize projects in the short and long term.

Deliver high-impact insights at velocity: Generate actionable insights that help teams make decisions and build momentum towards our mission.

Champion culture and clarity: Model honest, empathetic communication and help cross-functional partners navigate ambiguity with confidence and care.

What We're Looking For

• 6+ years of user research experience, including 2-3 years of experience in a consumer-facing product research role.
• Experience with international research in non-US markets.
• Experience working on monetization, subscriptions or new revenue streams or zero-to-one products.
• Possess strong quantitative (e.g., survey, experimental) skills and expertise with developing frameworks for model measurement.
• Strong communicator, committed to telling clear and compelling stories with data.
• Proficient in data manipulation, analysis, and dashboard creation with R, Python, SPSS, and/or Looker (or similar statistical software).
• Proactive at building and sustaining trusting, successful relationships with cross-functional partners (e.g. data science, customer experience, product management, design, engineering, and marketing).
• Eager to learn from, collaborate with, and mentor other researchers.
• Passion for inclusive and accessible design and strategy.
• Champions team culture in authentic, courageous, and empathic ways.