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Onsite It Support Manager jobs in Omaha, Nebraska, USA
Job type
Min. salary, $/year
Level
Omaha companies are steadily expanding their technology teams, and the demand for a skilled it support manager continues to grow across the region. This on-site role offers 316 open positions for professionals ready to lead help desk operations and technical support staff. With businesses relying more heavily on stable IT infrastructure, this is an excellent time to explore it support manager jobs in Omaha.
The strongest candidates bring a mix of technical expertise and people leadership skills, including proficiency in troubleshooting hardware and software issues, managing ticketing systems, and overseeing network security protocols. Strong communication abilities are essential, since the role involves coordinating between technical staff and non-technical employees. Familiarity with cloud platforms, endpoint management tools, and ITIL frameworks is highly valued. Employers reviewing it support manager vacancies typically seek someone who can balance daily operational demands with long-term IT strategy.
On-site work in Omaha allows this role to maintain hands-on oversight of hardware, servers, and in-person support requests, which remains critical for organizations that depend on immediate technical response. The local job market shows healthy demand, as Nebraska's growing business sector continues investing in dependable IT support positions. Companies in the area are increasingly looking to hire a it support manager who can build efficient support systems while adapting to evolving technology needs.
If you are ready to advance your career and take on a rewarding leadership role, now is the perfect moment to explore new opportunities. Browse the latest listings on Global Work AI and take the next step toward a fulfilling position where your technical expertise and leadership skills can truly shine.
Creighton University
Manage daily operations of the Athletic Ticket Office, including maintaining season ticket holders and donors, designing season tickets, and managing accounting and finances.
onsite, Omaha, NE, United StatesFull TimeEntry with Degree
Walgreens
Provide expert photo services and digital passport photos, manage inventory and operational readiness of the photo department, process customer transactions accurately, and support merchandising initiatives.
onsite, Omaha, NE, United StatesFull TimeJunior (<2 years)
Run Networks
Manage and maintain networks, performing regular maintenance tasks and monitoring servers and devices. Provide end-user support via phone and on-site, addressing various software applications. Contribute to and utilize automation scripts and procedures for efficiency.
onsite, Omaha, NE, United StatesFull TimeJunior (<2 years)
Valmont Industries, Inc.
Provide Tier 1 and Tier 2 support for end-user hardware, software, and connectivity. Troubleshoot desktops, laptops, operating systems, and network connections. Monitor operational events, fulfill service requests, and escalate issues as needed.
onsite, Omaha, NE, United StatesFull TimeSenior (5+ years)
Mosaic
Provide advanced technical support for complex IT issues, mentor junior Help Desk Analysts, and lead initiatives to improve service delivery. Respond to technical support requests, ensure accurate documentation, and manage user accounts and access requests.
onsite, Omaha, NE, United StatesFull TimeSenior (5+ years)
Scooter's Coffee
Lead and support the team to deliver personalized customer service and ensure the execution of quality drinks. Coach baristas to uphold service standards, manage store profitability, and monitor labor costs.
onsite, Omaha, NE, United States$36k – $40k/yrFull TimeJunior (<2 years)
Pacific Life
Lead the Structured Settlements Operations team, ensuring service delivery and a positive customer experience. Manage team performance, staffing, coaching, and employee development. Ensure processing quality, regulatory compliance, and effective operational controls.
onsite, Omaha, NE, United States$108k/yrFull TimeJunior (<2 years)YoungWilliams
Manage legal cases, assist in establishing family support orders, and utilize locate tools for customer information. Evaluate customer barriers and maintain confidentiality of case data. Provide customer service to both internal and external clients.
onsite, Omaha, NE, United StatesFull TimeEntry with Degree
LBT Tank
Serve as the first point of contact for visitors and respond to inquiries. Maintain trailer inventory, inspection, and shipment records in IIS and the Daily Log. Assist departments with filing, projects, and administrative support as needed.
onsite, Omaha, NE, United StatesFull TimeNo Skills
Fiserv
Provide technical support and troubleshooting for end-user devices, focusing on Windows operating systems. Manage device configuration, endpoint security, and application deployment. Utilize tools like SCCM and Intune for device management and automation.
onsite, Alpharetta, GA, United States$110k – $186k/yrFull TimeSenior (5+ years)
Jackson Hewitt - FHB
Engage with clients to ensure exceptional experiences, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.
onsite, Omaha, NE, United StatesFull TimeNo Skills
Interstates
Administer and maintain servers, networks, and cloud platforms. Provide advanced Tier 2 support, manage user access, and execute patching and backup processes. Troubleshoot complex infrastructure issues and collaborate with vendors and internal teams to implement technology solutions.
onsite, Omaha, NE, United States$79k – $109k/yrFull TimeMiddle (2-4 years)
Deloitte
Own strategy and execution of GLCP support programming across Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management. Lead day-to-day operations of the Client Excellence team, ensuring accountability for team output.
onsite, Cincinnati, OH, United StatesFull TimeSenior (5+ years)
Intercontinental Exchange Holdings, Inc.
Assist clients with ICE Mortgage Technology software solutions, resolving technical issues efficiently. Manage case backlog and ensure adherence to service level standards. Document client interactions in the CRM system and escalate complex issues to backline engineers as needed.
onsite, Jacksonville, FL, United StatesFull TimeMiddle (2-4 years)Fiserv
Manage merchant issues from intake to resolution, ensuring clear communication and timely follow-up. Proactively engage with merchants based on account health indicators and service trends.
onsite, Alpharetta, GA, United States$46k – $57k/yrFull TimeMiddle (2-4 years)
Employee Navigator
Become an expert in the Employee Navigator platform, providing solutions to client issues and questions. Serve as the first line of support via email, phone, or support forum. Assist clients with benefits enrollment, carrier and payroll integrations, and employee onboarding.
onsite, Omaha, NE, United States$50k – $56k/yrFull TimeMiddle (2-4 years)Deloitte
Lead the development of customer experience strategies, advise on Qualtrics solution architecture, and direct the design and deployment of Qualtrics solutions. Oversee integrations with CRM and HRIS systems using APIs and SSO.
onsite, Atlanta, GA, United States$172k – $338k/yrFull TimeSenior (5+ years)
Apple
Perform repairs on iPhone and other Apple products, troubleshoot and diagnose hardware and software issues, and educate customers on repair options. Collaborate with team leaders to identify recurring service concerns and provide feedback.
onsite, Omaha, NE, United StatesFull TimeMiddle (2-4 years)FOSTERING FUTURES
Supervise direct care staff to ensure high-quality services for at-risk youth. Implement trauma-informed practices, monitor daily schedules, and respond to incidents. Conduct facility checks, manage administrative tasks, and participate in a rotating on-call schedule for emergencies.
onsite, Omaha, NE, United StatesFull TimeJunior (<2 years)Intercontinental Exchange Holdings, Inc.
Provide technical support for clients using ICE Mortgage Technology products. Resolve issues independently for 85% of cases, ensuring timely service level attainment. Participate in identifying product defects and enhancements, and document client interactions in the CRM system.
onsite, Jacksonville, AR, United StatesFull TimeMiddle (2-4 years)
Govcio LLC
Lead IT support at the site level, managing escalated tickets and critical system issues. Mentor junior engineers and implement IT best practices. Ensure operational uptime and reliable IT services.
onsite, Omaha, NE, United States$62k – $72k/yrFull TimeSenior (5+ years)
Centris Federal Credit Union
Lead the management and maintenance of lending systems, ensuring regulatory compliance and optimal member service. Troubleshoot system issues, conduct system maintenance, and oversee change management processes.
onsite, Omaha, NE, United StatesFull TimeJunior (<2 years)
Zachry Group
Manage document control activities including logging, distributing, and maintaining project documentation such as drawings and reports. Support project teams by ensuring documents meet quality standards and assist in tracking project assignments.
onsite, Omaha, NE, United StatesFull TimeJunior (<2 years)
Compass Group
Manage key client accounts, strengthen relationships, and ensure service excellence. Collaborate with internal teams to support client needs, monitor satisfaction, and implement improvement strategies. Track client issues, prepare reports, and support overall client success initiatives.
onsite, Omaha, NE, United States$60k – $70k/yrFull TimeMiddle (2-4 years)
Leidos
Support the testing, implementation, deployment, maintenance, and administration of classified cyber systems and networks.
onsite, Omaha, NE, United States$70k/yrFull TimeJunior (<2 years)
trane technologies
Assist customers with parts and equipment issues, ensuring customer satisfaction. Process customer orders, respond to inquiries, and manage quotes and invoices accurately. Maintain knowledge of Trane products and promotions to drive sales and provide a premier customer experience.
onsite, Omaha, NE, United States$38k – $76k/yrFull TimeEntry with Degree
Lightedge
Lead Change Management function, overseeing governance, standards, and improvement roadmap. Manage CMDB project completion and transition to operational ownership. Sponsor Problem Management, ensuring effective governance and tracking of actions.
onsite, Austin, TX, United StatesFull TimeDirector
Charles Schwab Inc.
Shape future-state vision and develop actionable strategies and roadmaps. Lead complex projects from analysis through execution. Analyze business and client needs to identify opportunities and develop recommendations.
onsite, Austin, TX, United StatesFull TimeSenior (5+ years)
Hy-Vee, Inc.
Supervise and coordinate employee activities across all departments, ensuring prompt customer service. Manage schedules, handle customer issues, oversee merchandising, and ensure compliance with store policies.
onsite, Omaha, NE, United StatesFull TimeEntry with DegreeInterstates
Provide technical support for hardware and software issues for office and remote users. Install and configure software on PCs and mobile devices, troubleshoot new hardware, and maintain documentation of procedures.
onsite, Omaha, NE, United States$38k – $42k/yrFull TimeEntry with DegreeSpencer Gifts
Assist the Store Manager in staffing, setup, merchandising, and teardown of a Seasonal Store. Ensure maximum sales and profitability by maintaining guest services, developing staff, and controlling expenses and shrinkage. Oversee all aspects of merchandising and inventory control.
onsite, Omaha, NE, United States$35k – $35k/yrFull TimeJunior (<2 years)MaDillan Enterprises
Prepare and serve coffee beverages, maintain cleanliness of the coffee shop, manage inventory, and assist in training new staff. Lead by example in customer service and product quality while ensuring operational efficiency during shifts.
onsite, Omaha, NE, United StatesFull TimeNo SkillsCarson Group
Plan and coordinate advisor transitions, ensuring projects meet timelines, budgets, and quality standards. Develop transition plans, coordinate resources, and monitor project progress. Communicate updates to stakeholders, prepare reports, and resolve issues.
onsite, Omaha, NE, United States$68k – $85k/yrFull TimeMiddle (2-4 years)
Thrasher Group
Lead the customer care team, ensuring accountability and alignment with company values. Own metrics related to lead-to-appointment conversion and service levels, and develop action plans for improvement. Coach team members through training and live call monitoring, providing feedback on performance.
onsite, Omaha, NE, United States$80k – $105k/yrFull TimeLead / Manager
Riverside Technologies Inc
Provide on-site technical assistance for computer systems, software, and hardware issues. Train users on basic computer usage, maintain system performance, and install or repair hardware and software. Run diagnostic programs to identify and resolve problems with LAN, WAN, and other systems.
onsite, Omaha, NE, United StatesFull TimeJunior (<2 years)Scooter's Coffee
Lead the team during PM shifts, ensuring efficient operations and exceptional customer service. Manage the evening rush by multitasking and maintaining focus on team performance. Support team members to deliver high-quality drinks and maintain a positive atmosphere until closing.
onsite, Omaha, NE, United States$32k/yrFull TimeJunior (<2 years)
Lead a team in managing interdependencies across projects, oversee complex change request escalations, and provide technical leadership in network architecture. Recruit and mentor a high-performing team while fostering a culture of continuous learning and accountability.
onsite, Council Bluffs, IA, United States$150k – $217k/yrFull TimeLead / ManagerBadger Body & Truck Equipment
Manage daily operations of the service department, including scheduling and workflow coordination. Develop service policies and procedures to enhance efficiency. Monitor performance of service technicians, providing coaching to ensure high-quality workmanship.
onsite, Omaha, NE, United States$55k – $85k/yrFull TimeJunior (<2 years)
Buildertrend
Provide first- and second-tier support for hardware, software, network, and account access issues. Set up new-hire equipment, manage the ticket queue, and handle basic account administration in Active Directory.
onsite, Omaha, NE, United States$38k – $44k/yrFull TimeEntry with DegreeApple
Provide technical support and troubleshooting for Apple customers, ensuring high-quality repairs and service. Educate customers on repair options and Apple products, while identifying recurring issues and providing feedback to team leaders.
onsite, Omaha, NE, United StatesFull TimeJunior (<2 years)10,000,000+ more jobs available!
