Help Desk 1

Location: Onsite at client site in Omaha, NE

Interviews are in-person at the Run Networks office in Omaha, NE.

Run Networks provides managed network support services in the Omaha and Lincoln area. Our goal is to manage networks efficiently and effectively through preventative maintenance while providing consistent help desk services to our clients. This candidate will be involved in support and daily maintenance of managed machines dedicated to an Omaha-based organization. This candidate will work at the client site daily, while reporting to Run Networks and maintaining constant communication with Run Networks.

The culture at Run Networks is fast-paced, professional, and team-oriented. We have fun, while taking our responsibility for client security seriously. Run Networks provides company paid, "gold" level health, dental, life, and disability insurance for the employee and is available for the family. We also have optional 5% match on 401k.

As a managed support team member, it is crucial that this candidate be driven to succeed in everything they do. It is important to complete tasks, and to determine next steps as needed. If you enjoy solving problems and finding ways to be more efficient, you may be a good fit.

AI & Automation

Candidate should be prepared to discuss their knowledge of scripting, programming, and automation using IoT, no-code or low-code platforms, and AI.

Career path development

Run Networks has an outlined path of career advancement. We pay for certs and increase your pay rate accordingly. Your success is our success, and we want to reward you.

Requirements

• Must be motivated, and willing to continue learning path as needed
• Proficiency with Windows desktop operating systems
• Proficiency with Microsoft Office
• Troubleshooting skills with network and applications
• Bachelors degree in Computer Science or related field preferred
• Daily commute to the Client office, sites, and Run Networks office

Preferred Knowledge Set

• Must have a good phone presence, and a good first impression
• Must be motivated, and willing to continue learning path as needed
• Knowledge of TCP/IP topologies, IP addresses and troubleshooting methods

Core Responsibilities

This position has two roles. The first is network management and maintenance. We perform regular maintenance tasks, monitoring of servers and other devices. This position may have some evening and weekend tasks as needed. The second role is end user support split across phone and on-site. This task varies, and covers an array of software applications as needed. We have a library of automation scripts and procedures that this candidate will use and contribute to.

Additional Information

• Must have verbal and written communication skills, fluent in English
• Must be able to assist and coordinate with users of all knowledge levels
• Must possess dependable transportation and a valid driver’s license
• Compensation based on experience
• In person interview required. No relocation assistance offered.

Work conditions

This position requires frequent lifting, sitting, standing, and reaching. Work hours 40 per week with paid overtime, on-call rotation every 8 weeks. Start Date: Negotiable. No recruiters or staffing agencies, please.

About Run Networks

We exist to make business networks run as efficiently as possible. Run Networks provides all-inclusive IT and network support. We do that by using a combination of specialized tools and utilities, along with our own custom-written programs. Together the combination allows us to see an in-depth view of the health of the network, and efficiently manage user needs.

Core Values:

• Always Strive to Improve - We value growth and constantly learning
• Enjoy the Work - We enjoy our work and want others to enjoy it, too
• Treat Everyone with Respect and Dignity - We are kind and helpful to everyone
• Do the Right Thing, Even When No One is Watching - We are dependable and do the right thing
• Get Work Done - We work hard, we finish what we start