SENIOR MANAGER, CLIENT EXCELLENCE, GLOBAL CONSULTING SERVICES

Same job available in 23 locations

• Cincinnati, Ohio, United States
• Cleveland, Ohio, United States
• Columbus, Ohio, United States
• Davenport, Iowa, United States
• Dayton, Ohio, United States
• Des Moines, Iowa, United States
• Grand Rapids, Michigan, United States
• Hermitage, Tennessee, United States
• Indianapolis, Indiana, United States
• Jacksonville, Florida, United States
• Kansas City, Missouri, United States
• Louisville, Kentucky, United States
• Memphis, Tennessee, United States
• Nashville, Tennessee, United States
• New Orleans, Louisiana, United States
• Omaha, Nebraska, United States
• Pittsburgh, Pennsylvania, United States
• Salt Lake City, Utah, United States
• St. Louis, Missouri, United States
• Tampa, Florida, United States
• Tempe, Arizona, United States
• Tulsa, Oklahoma, United States
• Wichita, Kansas, United States

POSITION SUMMARY

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

• Own the strategy and execution of GLCP support programming across four dimensions: Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management.
• Set direction for and lead the day-to-day operations of the Client Excellence team, serving as the primary point of accountability for team output.
• Lead execution of the GLCP onboarding program in partnership with Industry Leaders, including welcome calls, onboarding materials, briefing packs, and targeted development sessions.
• Own and execute the GLCP succession planning process in collaboration with GCS Industry Leaders, GLCSPs, and Member Firms to ensure leadership continuity across strategic accounts.
• Design, refresh, and deliver GLCP development offerings so content, formats, and delivery approaches remain relevant to current needs.
• Analyze and synthesize Market, Client, and Account data to develop actionable insights that inform leadership decisions and advance GTM priorities.
• Own the GLCP performance management lifecycle, including expectations, goal setting, mid-year reviews, year-end reviews, and consensus processes.
• Lead and continuously improve program and PMO processes, reporting cadences, communications, and integrated ways of working across the four dimensions.
• Partner with GCS Industry Leaders, GCS Member Firm Growth Leaders across SR&T and T&T, broader GCS Growth leadership, GLCPs, and account teams to align priorities and execution.
• Lead and develop both onshore and offshore resources, fostering collaboration across geographies and time zones while providing coaching, mentoring, and career development support.
• Operate with substantial autonomy in setting priorities, directing execution, allocating team capacity, and resolving complex stakeholder issues with limited senior oversight.

The team

Deloitte’s Global Consulting Services professionals support our global businesses to drive impact and create enduring value for clients in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). We deliver purpose-driven services and solutions and provide a consistent, best-in-class "One Deloitte" experience around the world.

Qualifications

• Typically 12+ years of relevant experience in client program management, communications, or PMO/reporting functions, ideally within a large, global, matrixed professional-services organization.
• Bachelor’s degree in Business Administration, Communications, or a related field; advanced degree is a plus.
• Demonstrated team leadership, people management, coaching, and development experience.
• Superior written and oral communication skills, including the ability to prepare senior stakeholder-ready materials and tailor messaging to the audience.
• Advanced stakeholder-management skills and the credibility to work across GCS pillars, senior leaders, GLCPs, and account teams.
• Strong project and program management, PMO, reporting, and time-management capabilities, with the ability to manage multiple assignments independently under pressure.
• Proven ability to operate with autonomy, exercise judgment under uncertainty, and resolve ambiguous, high-stakes, deadline-driven issues with limited oversight.
• Working knowledge of GLCP support programming across Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management.
• Experience designing, developing, and implementing new processes or solutions; experience integrating previously distributed work into a coherent operating model is a plus.
• Mastery of Microsoft Office, including Excel, PowerPoint, and Word.
• Comfort working in a global, matrixed, fast-paced environment with diverse stakeholder expectations.

Limited immigration sponsorship may be available. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 374488

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