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  5. Onsite It Support Manager jobs in Boston, Massachusetts, USA

Onsite It Support Manager jobs in Boston, Massachusetts, USA

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

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      Sophie L.

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      Marta W.

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      Daria (HR)

  • Wed
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      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
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      First Interview

      Michael T.

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IT Support Manager Jobs in Boston — On-Site Opportunity Awaiting Your Expertise

Boston's growing tech and healthcare sectors are fueling strong demand for skilled technology leaders, and local companies are actively looking to hire an IT support manager. With 500+ open positions available, this on-site role offers a chance to lead a dynamic team supporting critical infrastructure and end-user services across the city.

Successful candidates typically combine technical expertise with strong people management skills, including proficiency in ticketing systems, network troubleshooting, and IT service management frameworks like ITIL. Excellent communication, vendor coordination, and a proven record of leading help desk teams are highly valued for this role, along with familiarity with cloud platforms and cybersecurity best practices.

On-site work here means being physically present to manage help desk staff, coordinate with department heads, and resolve technical issues quickly. Boston's thriving business landscape, from finance to biotech, continues to fuel steady demand for IT support leadership, making it an attractive market for professionals seeking long-term career growth in a collaborative, in-person environment.

If you're ready to take the next step, explore the latest IT support manager jobs in Boston through Global Work AI's curated listings. Whether you're an experienced leader or growing into management, Global Work AI connects skilled professionals with employers eager to fill IT support manager vacancies. Discover your next opportunity and join a team that values your expertise.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average IT support manager salary in Boston?

    In Boston, an IT support manager typically earns around $95,000 to $125,000 a year, with total pay often moving higher in larger organizations or regulated industries. Massachusetts compensation also reflects Boston’s high cost of living and strong demand for experienced technical leaders. Benefits such as bonus plans, healthcare, and retirement contributions can make a meaningful difference in the overall package. Salaries vary based on team size, service scope, and certifications, so it helps to compare current postings and related desktop support or service desk leadership roles.
  • What skills and qualifications are required for an IT support manager job?

    Employers usually look for a mix of technical depth, people leadership, and process discipline. A bachelor’s degree in information technology, computer science, or a related field is common, though equivalent experience can carry weight. For an IT support manager role, Boston employers often value hands-on knowledge of endpoint support, networking basics, cybersecurity awareness, and vendor coordination. Strong communication, coaching, incident prioritization, and reporting skills matter just as much. Certifications such as ITIL, CompTIA, or Microsoft credentials can help, especially when paired with a track record of improving service performance.
  • What are the main responsibilities of an IT support manager in an on-site role?

    Day to day, this role focuses on keeping users productive and resolving issues quickly at the office. In an on-site IT support manager position, responsibilities often include overseeing the help desk, assigning tickets, managing hardware and software requests, supporting onboarding, and coordinating urgent repairs in Boston offices. You may also track service metrics, document procedures, and work with cybersecurity or infrastructure teams on outages and upgrades. Because the work is face-to-face, clear communication and fast escalation handling are especially important, so reviewing listings can help you see how each employer structures the team.
  • What does the hiring process usually look like for an IT support manager position in Boston?

    Most Boston employers use a process that starts with an applicant screening or recruiter call, followed by interviews with the hiring manager and technical staff. For an IT support manager opening, candidates are often asked about leadership style, troubleshooting methods, service levels, and experience with support metrics. Some companies include a practical scenario, such as prioritizing incidents or handling a major outage. Final rounds may focus on culture fit, communication, and schedule expectations for an on-site team. Preparing examples from recent projects can make the next interview stage easier to navigate.
  • What tools, ticketing systems, and IT service management platforms should an IT support manager know?

    Familiarity with major service desk and asset platforms is often expected. Common tools for an IT support manager include ServiceNow, Jira Service Management, Zendesk, Freshservice, and Microsoft Intune, along with remote support and endpoint management tools such as TeamViewer, BeyondTrust, SCCM, or Jamf. Employers in Boston may also value reporting skills in Power BI or Excel for trend analysis. ITIL-based workflows, SLAs, knowledge bases, and change management practices are especially useful in larger environments. If you are evaluating roles, compare which systems appear most often in current Boston listings.
  • What work conditions should I expect in an on-site IT support manager job in Boston?

    An on-site position usually means regular presence in the office, hands-on support for employees, and quicker response times during outages or hardware problems. In Boston, that can include commuting, occasional early starts, and coordination with multiple departments across one or more floors or buildings. The pace is often steady and interruption-heavy, especially during launches, device rollouts, or office moves. Many employers expect some flexibility for emergency coverage, but the role is still rooted in physical workplace support. Reviewing office culture, schedule details, and after-hours expectations can help set realistic expectations.
  • What career growth opportunities are available for an IT support manager?

    This path can lead into broader service leadership, infrastructure management, or IT operations roles. Many professionals move from IT support manager positions into director of support, IT operations manager, service delivery manager, or enterprise systems leadership. In Boston’s strong tech, healthcare, education, and finance sectors, there are also chances to specialize in cloud support, security operations, or workplace technology strategy. Building stronger metrics, automation, and budgeting experience can open more doors over time. Comparing advancement paths across similar jobs can help you target the best next step for your background.

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500+ jobs found

  • Deputy Assistant Secretary for Information and Technology

    Deputy Assistant Secretary for Information and Technology

    3 days ago

    It specialist

    Summary Join the Connectivity and Collaboration Service (CCS) under OIT and be part of VA's digital transformation. CCS designs and maintains world-class connectivity, collaboration, and support...

    onsite, Albany, NY, United States
    $91k/yrFull TimeJunior (<2 years)
  • Boston Beer Company

    Boston Beer Company

    3 days ago

    Service delivery support co-op

    We're looking for a motivated and customer-focused Co-op to join our IT team, supporting Service Desk operations and enterprise technology services. This 6-month co-op program offers hands-on...

    onsite, Boston, MA, United States
    Full TimeEntry with Degree
  • Boston University

    Boston University

    4 days ago

    Cloud and enterprise platform support engineer

    The Cloud and Enterprise Platform Support Engineer provides technical support for cloud services, enterprise applications, reporting platforms, and business automation tools used by Metropolitan...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Cooley AI

    Cooley AI

    4 days ago

    Senior endpoint engineer

    Senior Endpoint Engineer Cooley AI is seeking a Senior Endpoint Engineer to join the Innovation team. About Cooley AI: Cooley AI is the wholly-owned subsidiary of Cooley LLP. The frontier development...

    onsite, Boston, MA, United States
    $130k – $175k/yrFull TimeSenior (5+ years)
  • Allied World Assurance Company

    Allied World Assurance Company

    4 days ago

    Senior associate administrator, operations, service desk

    Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe...

    onsite, Atlanta, GA, United States
    Full TimeSenior (5+ years)
  • Innovation Associates, Inc.

    Innovation Associates, Inc.

    5 days ago

    Systems manager

    Join iA – Transforming Pharmacy Fulfillment with Innovation and Care Are you ready to revolutionize pharmacy with cutting-edge automation technology? At iA® (Innovation Associates®), we are at the...

    onsite, Boston, MA, United States
    $100k – $136k/yrFull TimeMiddle (2-4 years)
  • Capstone Investment Advisors

    Capstone Investment Advisors

    6 days ago

    Desktop support

    We see the world differently at Capstone Investment Advisors. You will, too. Capstone is a global, alternative investment management firm operating across a broad range of derivatives-based...

    onsite, Boston, MA, United States
    Full TimeMiddle (2-4 years)
  • Earnix

    Earnix

    6 days ago

    It helpdesk specialist — emea & us support - student position

    As an IT Helpdesk Specialist, you'll join Earnix's global IT team providing first-line technical support to our EMEA (London, Paris) and US (Boston) offices, as part of our follow-the-sun (16×6)...

    onsite, Boston, MA, United States
    Part TimeMiddle (2-4 years)
  • Accenture

    Accenture

    6 days ago

    Telecommunications & media consulting senior manager

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, OR, United States
    $133k – $338k/yrFull TimeSenior (5+ years)
  • Uncommon Schools

    Uncommon Schools

    10 days ago

    Office manager

    Company Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities....

    onsite, Boston, MA, United States
    $44k – $58k/yrFull TimeJunior (<2 years)
  • CLEAR - Field

    CLEAR - Field

    10 days ago

    Operations manager (bos)

    About CLEAR: CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing...

    onsite, Boston, MA, United States
    $70k – $85k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    10 days ago

    Service strategy manager – technology

    SERVICE STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    10 days ago

    Service strategy manager – telecom, media & entertainment (tme)

    SERVICE STRATEGY MANAGER – TELECOM, MEDIA & ENTERTAINMENT (TME) Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    10 days ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    10 days ago

    Services strategy manager – technology

    SERVICES STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Veson Nautical

    Veson Nautical

    12 days ago

    Desktop support technician

    Who We Are: Veson Nautical empowers the global maritime industry to navigate complexity on all sides of the trade. Veson's platform combines AI-driven workflows, trusted data, and seamless...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Bain Capital

    Bain Capital

    12 days ago

    Application support engineer

    BAIN CAPITAL OVERVIEW With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors,...

    onsite, Boston, MA, United States
    $90k – $110k/yrFull TimeJunior (<2 years)
  • Aptiv

    Aptiv

    12 days ago

    Executive officer it engineer

    YOUR ROLE The Executive Officer Support role provides high-quality, in-person IT support for the Boston office, with a particular focus on executive stakeholders, Executive Assistants, meeting room...

    onsite, Boston, MA, United States
    Full TimeMiddle (2-4 years)
  • ABACUS

    ABACUS

    13 days ago

    Engineer, enterprise service desk

    Job Summary: Abacus’s Level Three Support - Engineer role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as...

    onsite, Atlanta, GA, United States
    Full TimeSenior (5+ years)
  • WinnCompanies

    WinnCompanies

    17 days ago

    It intern (boston hq)

    At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and...

    onsite, Boston, MA, United States
    $40k – $50k/yrPart TimeEntry with Degree
  • UG2

    UG2

    17 days ago

    Workplace experience & facility support technician

    The Workplace Experience & Facility Support Technician service provider will support the client's workplace experience, facility presentation standards, work order coordination, restroom refresh...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • PwC

    PwC

    18 days ago

    Front office strategy consulting - service & support strategy manager

    Job Description & Summary The Opportunity As a Service & Support Strategy Manager, you will play a pivotal role in our Customer Consulting practice, focusing on customer-related strategies and...

    onsite, Atlanta, GA, United States
    $99k – $232k/yrFull TimeLead / Manager
  • Axon

    Axon

    18 days ago

    It support technician iii

    Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud...

    onsite, Boston, MA, United States
    $52k – $79k/yrFull TimeJunior (<2 years)
  • New England Conservatory of Music

    New England Conservatory of Music

    18 days ago

    Computing support administrator

    The New England Conservatory, an independent not-for-profit institution, is recognized internationally as a leader among music schools, educating and training musicians of all ages from around the...

    onsite, Boston, MA, United States
    Full TimeLead / Manager
  • Lendbuzz

    Lendbuzz

    18 days ago

    It systems administrator (boston)

    At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit....

    onsite, Boston, MA, United States
    $100k – $120k/yrFull TimeMiddle (2-4 years)
  • Cambridge Associates

    Cambridge Associates

    18 days ago

    Desktop support analyst

    Firm Overview: Cambridge Associates (“CA”) is a leading global investment firm. CA’s goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and...

    onsite, Boston, MA, United States
    $74k – $96k/yrFull TimeJunior (<2 years)
  • Axon

    Axon

    21 days ago

    It support technician v

    Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud...

    onsite, Boston, MA, United States
    $77k – $107k/yrFull TimeSenior (5+ years)
  • Pathstone

    Pathstone

    23 days ago

    Associate, technology

    The Associate in Technology will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software. ESSENTIAL JOB...

    onsite, Boston, MA, United States
    Full TimeEntry with Degree
  • Klaviyo

    Klaviyo

    23 days ago

    Senior it systems engineer

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair...

    onsite, Boston, MA, United States
    $112k – $168k/yrFull TimeSenior (5+ years)
  • Klaviyo

    Klaviyo

    24 days ago

    It systems engineer

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair...

    onsite, Boston, MA, United States
    $96k/yrFull TimeJunior (<2 years)
  • DPR Construction

    DPR Construction

    24 days ago

    Service delivery analyst - bilingual

    Job Description At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core...

    onsite, Atlanta, GA, United States
    Full TimeJunior (<2 years)
  • Berklee College of Music

    Berklee College of Music

    24 days ago

    Library technology support assistant

    In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at...

    onsite, Boston, MA, United States
    $34k/yrPart TimeEntry with Degree
  • Zeitview

    Zeitview

    25 days ago

    It admin ii

    About Us Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve...

    onsite, Boston, MA, United States
    $70k – $80k/yrFull TimeMiddle (2-4 years)
  • Corient

    Corient

    25 days ago

    Deskside support engineer

    Join a team that values your ambition and empowers your growth. At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their...

    onsite, Boston, MA, United States
    $66k – $85k/yrFull TimeMiddle (2-4 years)
  • Berklee College of Music

    Berklee College of Music

    25 days ago

    Classroom technology support assistant

    In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at...

    onsite, Boston, MA, United States
    $34k/yrPart TimeEntry with Degree
  • Boston University

    Boston University

    25 days ago

    Systems administrator iii, is&t systems operations

    Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experience to join our innovative and inclusive community. Join us as a Systems Administrator...

    onsite, Boston, MA, United States
    Full TimeMiddle (2-4 years)
  • JPMorgan Chase & Co.

    JPMorgan Chase & Co.

    a month ago

    Technology support

    Join Us at 55ip & Help the Wealth Management Industry Move Forward Working at 55ip, a separately branded subsidiary of J.P. Morgan, means standing at the intersection of finance and technology—and at...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • CI Financial

    CI Financial

    a month ago

    Deskside support engineer

    Join a team that values your ambition and empowers your growth. At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their...

    onsite, Boston, MA, United States
    $66k – $85k/yrFull TimeMiddle (2-4 years)
  • Blue Mantis

    Blue Mantis

    a month ago

    Help desk support engineer - onsite boston ma area

    Help Desk Support Engineer - Onsite Boston MA Area Department: Blue Mantis Employment Type: Full Time Location: Onsite Description Onsite Desktop Support Technician provides support to customer’s End...

    onsite, Boston, MA, United States
    Full TimeMiddle (2-4 years)
  • Accenture

    Accenture

    a month ago

    Jira service management (jsm) specialist

    We Are Accenture Business Agility partners with enterprise organizations to transform how they deliver services — and Jira Service Management is at the center of that work. As a JSM practitioner...

    onsite, Albany, NY, United States
    $94k – $266k/yrFull TimeSenior (5+ years)

10,000,000+ more jobs available!