GW
Job search
Log inSign Up
  1. Onsite Jobs
  2. USA
  3. It Support Manager
  4. Massachusetts
  5. Onsite It Support Manager jobs in Boston, Massachusetts, USA

Onsite It Support Manager jobs in Boston, Massachusetts, USA

Job type
Job type
Salary
Min. salary, $/year
Level
Level

Stop wasting hours
on applications

We find relevant roles, generate tailored resumes and cover letters, and apply automatically - you focus on interviews
Try it now
  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

Over 200,000 job seekers trust us

Diego Martínez
The AI tools here are outstanding. I found a job within a week of signing up, and the personalized job suggestions made the whole process effortless. I'm beyond impressed!
Feb 16, 2025
Brian Raine
I was skeptical, but this platform exceeded my expectations. The AI-driven resume builder helped me craft a professional resume. The auto-apply feature is a game-changer — saves so many tedious hours. I found a remote position eventually. Highly recommend Global Work.
Feb 16, 2025
Tomi Horvat
This site is amazing! The AI tools saved me so much time. I secured two contracts.
Feb 16, 2025
Elias Nyman
This platform is a must for anyone searching for freelance opportunities. The tools to optimize CVs and cover letters were invaluable. I've already referred a few friends because the results speak for themselves!
Feb 16, 2025
Ruben
This site has revolutionized the way I search for jobs. The AI-powered tools helped me polish my applications, and I've already signed a contract with a fast-growing tech startup as a part-time marketer.
Feb 16, 2025
Zayn
I was overwhelmed with my job search until I discovered GlobalWork. The AI CV builder helped me craft a standout resume, and I love that I can auto-apply to jobs without worrying about duplicates or scams. It feels good to know I'm only seeing verified listings.
Mar 9, 2025
Lena Kindler
My experience with Global Work AI has been fantastic. The platform tailors your resume and cover letter perfectly to each job description, making the whole application process so much easier. I even secured a job through the site and would recommend it to anyone looking.
Nov 24, 2025
Janos Kocsis
I am glad to have landed a job as an online tutor by using this Global Work platform. The CV builder was really helpful. I was also able to use the auto-apply feature, which saved me time. It is an ideal platform to look for remote jobs.
Nov 10, 2025
Andrea Martins
GlobalWork does a perfect job at collecting jobs that need people right away. The AI personalized my application for each role it applied to while passing the ATS compliance checks. I would highly recommend this service to other job seekers.
Aug 23, 2025

IT Support Manager Jobs in Boston — On-Site Opportunity Awaiting Your Expertise

Boston's growing tech and healthcare sectors are fueling strong demand for skilled technology leaders, and local companies are actively looking to hire an IT support manager. With 500+ open positions available, this on-site role offers a chance to lead a dynamic team supporting critical infrastructure and end-user services across the city.

Successful candidates typically combine technical expertise with strong people management skills, including proficiency in ticketing systems, network troubleshooting, and IT service management frameworks like ITIL. Excellent communication, vendor coordination, and a proven record of leading help desk teams are highly valued for this role, along with familiarity with cloud platforms and cybersecurity best practices.

On-site work here means being physically present to manage help desk staff, coordinate with department heads, and resolve technical issues quickly. Boston's thriving business landscape, from finance to biotech, continues to fuel steady demand for IT support leadership, making it an attractive market for professionals seeking long-term career growth in a collaborative, in-person environment.

If you're ready to take the next step, explore the latest IT support manager jobs in Boston through Global Work AI's curated listings. Whether you're an experienced leader or growing into management, Global Work AI connects skilled professionals with employers eager to fill IT support manager vacancies. Discover your next opportunity and join a team that values your expertise.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average IT support manager salary in Boston?

    In Boston, an IT support manager typically earns around $95,000 to $125,000 a year, with total pay often moving higher in larger organizations or regulated industries. Massachusetts compensation also reflects Boston’s high cost of living and strong demand for experienced technical leaders. Benefits such as bonus plans, healthcare, and retirement contributions can make a meaningful difference in the overall package. Salaries vary based on team size, service scope, and certifications, so it helps to compare current postings and related desktop support or service desk leadership roles.
  • What skills and qualifications are required for an IT support manager job?

    Employers usually look for a mix of technical depth, people leadership, and process discipline. A bachelor’s degree in information technology, computer science, or a related field is common, though equivalent experience can carry weight. For an IT support manager role, Boston employers often value hands-on knowledge of endpoint support, networking basics, cybersecurity awareness, and vendor coordination. Strong communication, coaching, incident prioritization, and reporting skills matter just as much. Certifications such as ITIL, CompTIA, or Microsoft credentials can help, especially when paired with a track record of improving service performance.
  • What are the main responsibilities of an IT support manager in an on-site role?

    Day to day, this role focuses on keeping users productive and resolving issues quickly at the office. In an on-site IT support manager position, responsibilities often include overseeing the help desk, assigning tickets, managing hardware and software requests, supporting onboarding, and coordinating urgent repairs in Boston offices. You may also track service metrics, document procedures, and work with cybersecurity or infrastructure teams on outages and upgrades. Because the work is face-to-face, clear communication and fast escalation handling are especially important, so reviewing listings can help you see how each employer structures the team.
  • What does the hiring process usually look like for an IT support manager position in Boston?

    Most Boston employers use a process that starts with an applicant screening or recruiter call, followed by interviews with the hiring manager and technical staff. For an IT support manager opening, candidates are often asked about leadership style, troubleshooting methods, service levels, and experience with support metrics. Some companies include a practical scenario, such as prioritizing incidents or handling a major outage. Final rounds may focus on culture fit, communication, and schedule expectations for an on-site team. Preparing examples from recent projects can make the next interview stage easier to navigate.
  • What tools, ticketing systems, and IT service management platforms should an IT support manager know?

    Familiarity with major service desk and asset platforms is often expected. Common tools for an IT support manager include ServiceNow, Jira Service Management, Zendesk, Freshservice, and Microsoft Intune, along with remote support and endpoint management tools such as TeamViewer, BeyondTrust, SCCM, or Jamf. Employers in Boston may also value reporting skills in Power BI or Excel for trend analysis. ITIL-based workflows, SLAs, knowledge bases, and change management practices are especially useful in larger environments. If you are evaluating roles, compare which systems appear most often in current Boston listings.
  • What work conditions should I expect in an on-site IT support manager job in Boston?

    An on-site position usually means regular presence in the office, hands-on support for employees, and quicker response times during outages or hardware problems. In Boston, that can include commuting, occasional early starts, and coordination with multiple departments across one or more floors or buildings. The pace is often steady and interruption-heavy, especially during launches, device rollouts, or office moves. Many employers expect some flexibility for emergency coverage, but the role is still rooted in physical workplace support. Reviewing office culture, schedule details, and after-hours expectations can help set realistic expectations.
  • What career growth opportunities are available for an IT support manager?

    This path can lead into broader service leadership, infrastructure management, or IT operations roles. Many professionals move from IT support manager positions into director of support, IT operations manager, service delivery manager, or enterprise systems leadership. In Boston’s strong tech, healthcare, education, and finance sectors, there are also chances to specialize in cloud support, security operations, or workplace technology strategy. Building stronger metrics, automation, and budgeting experience can open more doors over time. Comparing advancement paths across similar jobs can help you target the best next step for your background.

Resources

  • Frequently asked questions
  • Contact us
  • Privacy policy
  • Money back policy
  • Terms of use

Top job offers

  • Data Analysis
  • Data Entry Clerk
  • Customer Service Rep
  • Human Resource
  • Marketing Manager
  • Customer Service Manager
  • Project Manager
  • Financial Manager
  • Account Manager
  • Operations

Top job offers

  • Sales Representative
  • Research Analyst
  • Business Development
  • Data Analyst
  • Logistics Coordinator
  • Software Developer
  • Accountant
  • QA Analyst
  • Travel Agent
  • HR Generalist
Top Companies
  • JPMorganChase
  • Starbucks
  • EY
  • Accenture
  • Capgemini
  • Allied Universal
  • Bosch
  • Citi
  • Aramark
  • Compass Group
GW
Copyright © 2026, Global Work AI
The names and logos of the companies mentioned are trademarks of their respective owners. Unless explicitly stated, these references are not intended to indicate any endorsement or affiliation with Global Work AI. By continuing to use the website, you agree to the Terms and Conditions and the Privacy Policy.
Copyright © 2026, Global Work AI

500+ jobs found

  • Amazon

    Amazon

    Today

    Its support engineer i

    onsite, Boston, MA, United States
    $51k – $84k/yrFull TimeJunior (<2 years)
  • Merge IT

    Merge IT

    2 days ago

    It branch support specialist - boston, ma

    onsite, Boston, MA, United States
    $44k/yrFull TimeMiddle (2-4 years)
  • Merge IT

    Merge IT

    2 days ago

    It support engineer - boston, ma

    onsite, Boston, MA, United States
    $50k – $56k/yrFull TimeMiddle (2-4 years)
  • Metasys Technologies

    Metasys Technologies

    2 days ago

    Manager, network operations & uc services

    onsite, Boston, MA, United States
    $141k – $172k/yrFull TimeLead / Manager
  • The First Church of Christ, Scientist

    The First Church of Christ, Scientist

    2 days ago

    Service desk support specialist iii

    onsite, Boston, MA, United States
    $79k – $103k/yrFull TimeSenior (5+ years)
  • AVI-SPL

    AVI-SPL

    3 days ago

    Client it support technician

    onsite, Boston, MA, United States
    $60k – $71k/yrFull TimeJunior (<2 years)
  • Axon

    Axon

    4 days ago

    It support technician v

    onsite, Boston, MA, United States
    $67k – $101k/yrFull TimeSenior (5+ years)
  • Silicon Laboratories

    Silicon Laboratories

    5 days ago

    It support specialist i

    onsite, Boston, MA, United States
    $59k – $110k/yrFull TimeJunior (<2 years)
  • Ketryx

    Ketryx

    8 days ago

    Tech support engineer - part-time

    onsite, Boston, MA, United States
    $33k/yrPart TimeJunior (<2 years)
  • Motional

    Motional

    9 days ago

    It support specialist [6 month contract]

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • IP Attorneys

    IP Attorneys

    13 days ago

    Enterprise applications support engineer

    onsite, Boston, MA, United States
    Full TimeSenior (5+ years)
  • Hornblower Group Inc.

    Hornblower Group Inc.

    14 days ago

    Help desk support/technician

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Beth Israel Lahey Health

    Beth Israel Lahey Health

    15 days ago

    Support services knowledge manager

    onsite, Boston, MA, United States
    $85k – $114k/yrFull TimeMiddle (2-4 years)
  • BNY Mellon

    BNY Mellon

    15 days ago

    Specialist, client service management

    onsite, Boston, MA, United States
    Full TimeEntry with Degree
  • Hasbro

    Hasbro

    19 days ago

    Workplace technology support engineer - executive support

    onsite, Boston, MA, United States
    $91k – $137k/yrFull TimeMiddle (2-4 years)
  • Hasbro

    Hasbro

    19 days ago

    Workplace technology support engineer

    onsite, Boston, MA, United States
    $91k – $137k/yrFull TimeMiddle (2-4 years)
  • Boston Health Care for the Homeless Program

    Boston Health Care for the Homeless Program

    19 days ago

    Technical support specialist

    onsite, Boston, MA, United States
    $50k/yrFull TimeJunior (<2 years)
  • STR

    STR

    20 days ago

    It support specialist

    onsite, Arlington, VA, United States
    $72k – $90k/yrFull TimeJunior (<2 years)
  • Harvard University

    Harvard University

    20 days ago

    It support associate ii

    onsite, Boston, MA, United States
    Full TimeMiddle (2-4 years)
  • TEKsystems

    TEKsystems

    a month ago

    Support engineer ii

    onsite, Boston, MA, United States
    $60k – $67k/yrFull TimeJunior (<2 years)

10,000,000+ more jobs available!