Job Description:

• Good Customer Service Skills
• Demonstrate technical experience
• Proficient in configuring, managing, and troubleshooting Windows 10 and Windows 11 operating systems
• Skilled in System administrative tasks
• Experience troubleshooting Application and Operating System related issues
• Knowledge on Networking preferred
• Troubleshoot Laptop, Desktop, Thin Clients, Printers, Hardware & Drivers issues
• Coordinate with the Depot for Asset Management, shipment of hardware
• Telephony Support (Avaya and Cisco IP Phones)
• Familiarity with ITIL principles
• Hands-on experience using ServiceNow
• Must have excellent oral and written communication skills