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  2. Iowa
  3. Des Moines
  4. IT Support Manager

Onsite It Support Manager jobs in Des Moines, Iowa, USA

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

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Aug 23, 2025

IT Support Manager – On-Site in Des-Moines, Iowa: Lead a Growing Tech Team

Des-Moines companies are expanding their technology operations, creating strong demand for a skilled it support manager to oversee daily help desk functions and IT service delivery. This on-site role offers 167 open positions for professionals ready to lead technical teams and improve support processes. With businesses across Iowa investing in reliable infrastructure, this is an excellent time to explore it support manager jobs in Des-Moines.

The ideal candidate brings proven experience managing help desk operations, troubleshooting hardware and software issues, and overseeing ticketing systems like ServiceNow or Zendesk. Strong knowledge of network administration, Windows and macOS environments, and cloud platforms such as Azure or AWS is essential. Employers seeking to hire a it support manager also value leadership skills, vendor management experience, and the ability to communicate technical solutions clearly to non-technical staff, ensuring smooth day-to-day business operations.

On-site work remains the standard for this position, as hands-on troubleshooting and direct team supervision are central to success. Des-Moines continues to see steady growth in its technology and healthcare sectors, driving consistent demand for it support manager positions across mid-sized and enterprise organizations. Local companies value having leadership physically present to coordinate IT infrastructure projects, manage on-site vendors, and respond quickly to critical system issues as they arise.

If you are ready to advance your career and lead a dedicated support team, now is the time to explore current it support manager vacancies. Global Work AI connects motivated professionals with employers seeking dependable, experienced leaders in IT support. Take the next step in your career journey and discover opportunities that match your skills and ambitions today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average IT support manager salary in Des Moines?

    In Des Moines, an IT support manager typically earns a competitive salary that often lands in the upper five figures, with exact pay shaped by team size, industry, and years of leadership experience. Local compensation can differ from national averages because Iowa employers often weigh hands-on technical breadth alongside people management. Benefits, bonus plans, and on-site demands can also influence total package value. For a current benchmark, compare recent Des Moines job postings and regional salary reports before evaluating offers.
  • What skills and qualifications are required for an IT support manager role?

    Employers in Des Moines usually look for a blend of technical depth and team leadership. A strong candidate for an IT support manager role often has experience with Windows and macOS environments, ticketing systems, endpoint tools, and troubleshooting across hardware, software, and network issues. A bachelor’s degree in information technology or a related field is commonly preferred, though practical experience can matter just as much. Communication, prioritization, vendor coordination, and coaching skills are also important. Reviewing current listings can help you match your background to local expectations.
  • What are the main responsibilities of an on-site IT support manager in Des Moines?

    Day-to-day work usually centers on keeping employees productive and systems stable at the office. An on-site IT support manager in Des Moines often oversees help requests, assigns tickets, monitors service levels, and guides technicians through complex issues. The role may include device imaging, account access, software deployment, asset tracking, and coordination with network or security teams. Because the position is on-site, in-person support for urgent incidents and hardware swaps can be a key part of the job. Checking nearby openings can show how duties vary by employer.
  • What does the hiring process look like for an IT support manager job in Des Moines?

    Most employers use a multi-step process that starts with resume screening and a recruiter or hiring manager conversation. For an IT support manager position in Des Moines, candidates may then complete technical interviews, leadership questions, and scenario-based problem solving around user support, escalation handling, and team metrics. Some companies also include background checks, references, or a final meeting with IT leadership. Hiring timelines can vary by industry, so it helps to compare postings and prepare examples of measurable service improvements.
  • What certifications can strengthen an IT support manager application?

    Industry-recognized credentials can help show both technical skill and management readiness. For an IT support manager role, CompTIA A+ and Network+ remain useful foundations, while ITIL 4 Foundation is especially relevant for service process knowledge. Microsoft, Cisco, and Apple certifications may also stand out depending on the environment. If the position involves project work or broader leadership, PMP or Scrum-related training can add value. In Des Moines, employers often appreciate certifications that support the tools they already use, so it is smart to review local job ads before choosing which ones to pursue.
  • How does an IT support manager differ from an IT help desk manager or service desk manager?

    These titles overlap, but the scope can differ from one employer to another. An IT support manager may oversee broader technical support operations, including deskside assistance, endpoint management, and coordination with infrastructure teams. An IT help desk manager usually focuses more directly on front-line ticket handling and user issues, while a service desk manager often works within ITIL-style processes, change controls, and service metrics. In Des Moines organizations, the exact boundaries depend on company size and structure, so comparing job descriptions is the best way to see how each role is defined.
  • What career growth opportunities are available for an IT support manager?

    With strong results, this role can lead to wider operational leadership. An IT support manager in Des Moines may move into IT operations manager, desktop services manager, infrastructure manager, or director-level support leadership over time. Some professionals also branch into cybersecurity operations, cloud support, or service management programs as they build broader business influence. Growth often depends on measurable outcomes such as faster resolution times, lower ticket volume, and stronger employee satisfaction. Looking at senior openings in Iowa can help map the next step and identify skills worth building now.

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167 jobs found

  • Microsoft

    Microsoft

    Today

    Critical environment support assistant

    Overview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data...

    onsite, Des Moines, IA, United States
    $48k – $75k/yrFull TimeJunior (<2 years)
  • Accenture

    Accenture

    Today

    Technology/utilities - meter data management system lead

    We Are: Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our...

    onsite, Albany, NY, United States
    $74k – $219k/yrFull TimeLead / Manager
  • Lightedge

    Lightedge

    Today

    Director of it service management

    LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been...

    onsite, Austin, TX, United States
    Full TimeDirector
  • Flex

    Flex

    2 days ago

    Engineering support supervisor

    EP² provides complete power management systems for commercial and utility industries for power generation, transmission, and distribution. Through a culture of quality, collaboration, and continuous...

    onsite, Des Moines, IA, United States
    Full TimeJunior (<2 years)
  • Lennox International

    Lennox International

    2 days ago

    Enterprise national account advocate

    What Drives Success Under general supervision, the Enterprise National Account (NAA) provides onsite and remote customer support for strategic National Account customers while ensuring flawless...

    onsite, Des Moines, IA, United States
    $58k – $76k/yrFull TimeJunior (<2 years)
  • U-Haul

    U-Haul

    2 days ago

    Reservation manager

    This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 6310 Douglas Ave, Des Moines, Iowa 50322...

    onsite, Des Moines, IA, United States
    Full TimeEntry with Degree
  • Highline College

    Highline College

    4 days ago

    Program manager - education pathways

    General Summary Posting will remain open until filled. Priority consideration for applications received by November 15, 2026. The Program Manager for Education Pathways is assigned to support...

    onsite, Des Moines, IA, United States
    $65k/yrFull TimeJunior (<2 years)
  • Ruan Transportation Management Systems

    Ruan Transportation Management Systems

    5 days ago

    It technician

    Lead the selection, configuration, installation and inventory of the IT end user equipment which may include onboard computers, desktops, laptops, and/or printers, smart phones, faxes, printers,...

    onsite, Des Moines, IA, United States
    Full TimeLead / Manager
  • Accenture

    Accenture

    6 days ago

    Customer growth strategy senior manager | utilities

    We Are: Accenture Song’s Utilities team, a group of management consultants helping leading organizations reinvent service as a driver of customer trust, operational efficiency, and satisfaction. We...

    onsite, Albany, OR, United States
    $113k – $338k/yrFull TimeSenior (5+ years)
  • Flex

    Flex

    6 days ago

    Engineering support associate

    EP² provides complete power management systems for commercial and utility industries for power generation, transmission, and distribution. Through a culture of quality, collaboration, and continuous...

    onsite, Des Moines, IA, United States
    Full TimeNo Skills
  • Flex

    Flex

    7 days ago

    Engineering support associate ii

    EP² provides complete power management systems for commercial and utility industries for power generation, transmission, and distribution. Through a culture of quality, collaboration, and continuous...

    onsite, Des Moines, IA, United States
    Full TimeNo Skills
  • American Baptist Homes of the Midwest

    American Baptist Homes of the Midwest

    7 days ago

    Direct support professional mentor (full-time)

    Direct Support Professional Mentor | Full-Time Leadership Role $19.00/hr+ Sign-On Bonus Begin a rewarding career where your leadership and compassion truly matter. Join Crest Services as a Direct...

    onsite, Des Moines, IA, United States
    $38k/yrFull TimeJunior (<2 years)
  • Sunrise Group

    Sunrise Group

    7 days ago

    Direct support professional lead

    Job Description: Are you passionate about helping others? Would you like to make a difference in someone’s life? If you answered yes, we encourage you to join the Sunrise family! Sunrise is one of...

    onsite, Des Moines, IA, United States
    $41k/yrFull TimeMiddle (2-4 years)
  • Sunrise Group

    Sunrise Group

    7 days ago

    Direct support professional pro lead

    Job Description: Are you passionate about helping others? Would you like to make a difference in someone’s life? If you answered yes, we encourage you to join the Sunrise family! Sunrise is one of...

    onsite, Des Moines, IA, United States
    Full TimeMiddle (2-4 years)
  • Hy-Vee, Inc.

    Hy-Vee, Inc.

    8 days ago

    Fast and fresh assistant manager

    Job Description Job Title: Fast & Fresh Assistant Department Manager Department: Fast & Fresh FLSA: Non-Exempt General Function Assists the Fast & Fresh Manager in setting the department standards...

    onsite, Des Moines, IA, United States
    Full TimeJunior (<2 years)
  • JT Logistics

    JT Logistics

    8 days ago

    It service desk technician

    Job Details Job Location: JT Logistics Solutions 3811 Dixon - Des Moines, IA Position Type: Full Time Salary Range: Undisclosed Job Shift: First Shift Job Category: Information Technology Summary The...

    onsite, Des Moines, IA, United States
    Full TimeJunior (<2 years)
  • Accenture

    Accenture

    9 days ago

    Software product management senior manager pre sales

    About Accenture Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries....

    onsite, Albany, NY, United States
    $133k – $271k/yrFull TimeSenior (5+ years)
  • defi AUTO LLC

    defi AUTO LLC

    9 days ago

    Client support desk analyst

    About defi SOLUTIONS: It’s an exciting time to join defi! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the...

    onsite, Atlanta, GA, United States
    Full TimeMiddle (2-4 years)
  • I

    Iowa United Methodist Conference Center

    10 days ago

    Dist admin asst

    The Mission of the Iowa Annual Conference of the United Methodist Church The Mission of the Iowa Annual Conference of the United Methodist Church is to create faithful leaders, fruitful communities,...

    onsite, Des Moines, IA, United States
    Full TimeSenior (5+ years)
  • The Wittern Group

    The Wittern Group

    12 days ago

    Software support

    In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our...

    onsite, Des Moines, IA, United States
    Full TimeEntry with Degree
  • Mister Car Wash

    Mister Car Wash

    12 days ago

    Guest service specialist

    Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering exceptional customer service. Our team...

    onsite, Des Moines, IA, United States
    Full TimeJunior (<2 years)
  • defi AUTO LLC

    defi AUTO LLC

    13 days ago

    Itsm specialist

    It’s an exciting time to join defi!! defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their...

    onsite, Atlanta, GA, United States
    Full TimeJunior (<2 years)
  • kate spade new york

    kate spade new york

    14 days ago

    Temporary sales support associate

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful...

    onsite, Altoona, IA, United States
    $30k – $37k/yrPart TimeJunior (<2 years)
  • Renova One

    Renova One

    14 days ago

    Account manager

    COMPANY OVERVIEW: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties...

    onsite, Des Moines, IA, United States
    Full TimeJunior (<2 years)
  • Peraton

    Peraton

    14 days ago

    Customer technical specialist

    Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the...

    onsite, Des Moines, IA, United States
    $39k – $62k/yrFull TimeMiddle (2-4 years)
  • Lightedge

    Lightedge

    14 days ago

    Sales enablement specialist

    LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been...

    onsite, Austin, TX, United States
    Full TimeJunior (<2 years)
  • ITW

    ITW

    15 days ago

    Service manager

    Job Description: SUMMARY Reporting to the District or Branch Manager, the Service Manager will provide support and leadership to the branch and to individual service technicians by providing coaching...

    onsite, Des Moines, IA, United States
    Full TimeLead / Manager
  • Saia Inc.

    Saia Inc.

    15 days ago

    Pt customer care specialist i

    Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel...

    onsite, Des Moines, IA, United States
    $42k – $50k/yrPart TimeEntry with Degree
  • Primary Health Care Inc

    Primary Health Care Inc

    17 days ago

    Program support specialist

    Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in...

    onsite, Ames, IA, United States
    $34k – $42k/yrFull TimeJunior (<2 years)
  • Penney OpCo LLC

    Penney OpCo LLC

    18 days ago

    Supervisor - outlets of des moines

    Overview As a Part-Time Supervisor, you will support the management team to create the best experience for our customer and deliver desired results. You also share the responsibility to execute...

    onsite, Des Moines, IA, United States
    $26k – $35k/yrPart TimeJunior (<2 years)
  • Baker Electric

    Baker Electric

    20 days ago

    It helpdesk administrator

    About Us We are a full-service electrical contractor offering commercial, industrial, residential, voice/data cabling, traffic signalization, and underground installations. We have extensive...

    onsite, Des Moines, IA, United States
    Full TimeJunior (<2 years)
  • Accenture

    Accenture

    21 days ago

    Service ccaas technology delivery lead

    We Are: Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the...

    onsite, Albany, NY, United States
    $133k – $338k/yrFull TimeLead / Manager
  • Mom's Meals

    Mom's Meals

    23 days ago

    Customer service representative

    Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Customer Service...

    onsite, Des Moines, IA, United States
    $34k/yrFull TimeJunior (<2 years)
  • Accenture

    Accenture

    23 days ago

    Telecommunications & media consulting senior manager

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, OR, United States
    $133k – $338k/yrFull TimeSenior (5+ years)
  • A

    ARAG North America

    a month ago

    Customer care supervisor

    Purpose Are you a supportive leader who enjoys developing your team and delivering exceptional customer experiences? Do you excel at solving problems in a fast-paced environment? ARAG is hiring a...

    onsite, Des Moines, IA, United States
    Full TimeLead / Manager
  • Five Below

    Five Below

    a month ago

    Interim support lead part time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &amp; Have Fun in an amazing experience, filled with unlimited...

    onsite, Des Moines, IA, United States
    $23k/yrPart TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Technology support specialist - global tax & legal

    TECHNOLOGY SUPPORT SPECIALIST - GLOBAL TAX & LEGAL Technology Operations Same job available in 25 locations Boise, Idaho, United States Cincinnati, Ohio, United States Cleveland, Ohio, United States...

    onsite, Boise, ID, United States
    Full TimeJunior (<2 years)
  • Astra Service Partners

    Astra Service Partners

    a month ago

    Service coordinator

    Overview: The Customer Service Representative’s responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding...

    onsite, Des Moines, IA, United States
    Full TimeMiddle (2-4 years)
  • HumanGood

    HumanGood

    a month ago

    Memory support program manager

    Wage range: $38.54 to $41.00/hour, Non-exempt Our Immerse program provides a human-centered environment and a singular commitment to preserving the dignity and individuality of every person and...

    onsite, Des Moines, IA, United States
    $77k – $83k/yrFull TimeLead / Manager
  • J. F. Ahern Co.

    J. F. Ahern Co.

    a month ago

    Fire equipment/pre-engineered technician

    Build Your Future with Ahern Looking for a company who values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we’ve...

    onsite, Des Moines, IA, United States
    Full TimeJunior (<2 years)

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