Job Details

Job Location: JT Logistics Solutions 3811 Dixon - Des Moines, IA

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: First Shift

Job Category: Information Technology

Summary

The IT Service Desk Technician provides technical support and maintains end-user technology, telecommunications, and related IT systems across JT Logistics Solutions and its affiliated companies. This role troubleshoots technical issues, fulfills service requests, maintains IT equipment and inventory, and supports the reliable and secure operation of company technology. The successful candidate combines practical technical skills with strong customer service, attention to detail, clear communication, and personal accountability.

Essential Job Functions

Technical Support (35%)

• Provide technical support to employees across office, warehouse, and other company environments.
• Troubleshoot and resolve hardware, software, operating system, application, network, and telecommunications issues.
• Assist with the maintenance and troubleshooting of servers, network.

Installation and Configuration (25%)

• Install, configure, maintain, upgrade, and test computers, mobile devices, printers, phones, and other IT equipment.
• Support Microsoft Windows workstations, Apple devices, productivity applications, and related management systems.
• Administer telephone systems, including user setup, voicemail, calling features, and routine service changes.

Maintenance (25%)

• Maintain accurate IT asset inventories, equipment assignments, software license records, and related documentation.
• Develop and maintain knowledgebase articles, technical documentation, and standard operating procedures.
• Implement system and configuration changes in accordance with established change-management procedures and approval requirements.

Design and Development (15%)

• Provide technical guidance and training to users and coordinate with IT staff, vendors, and other departments to resolve issues and complete projects.

Qualifications

Minimum Experience Required: 1–3 years of experience in an IT support, service desk, desktop support, or similar technical role.

Minimum Education Required: High school diploma or equivalent.

Preferred Education: Associate or bachelor's degree in information technology, computer science, information systems, or a related field, or equivalent practical experience.